Important news concerning our digital services

[DmitryKo]

One more thing. I wouldn’t count on Amer Sports to transfer Movescount.com web interface functionality and data models to SportsTracker.com - I’ve been their customer for 7 years and they never overdeliver on the promises. Thus I see no point in starting feedback threads, voting the polls, or filing support tickets. Believe me, this matter is closed.

I find highly disturbing the planned obsolescence for all Suunto watches released before 2015, only five years before the scheduled 2020 shutdown. They will be essentially bricked on the next day. There will be no means to unload your moves, change advanced settings, or upload the current almanac for GPS-enabled devices.

One may wonder if the management even knows how tight Suunto watches are integrated with MovesCount. I am pretty sure they do. It’s just Ambit3/Traverse and Spartan/9/3 models would encompass the majority of active MovesCount and Suunto App users by that time. For the rest of the customer base, Suunto will be super ‘excited’ to sell them brand new working watches.

So, please accept that fact and move on. Just business, nothing personal. One billion of new Chinese customers are waiting in the line.

[Mike Green]

@sartoric Many people, me and a few Suunto-owning friends included, consider Suunto to be a premium producer of sports watches. What that means to us is that the hardware and firmware are very considerably better than the competition in terms of longevity, stability and reliability, and this all adds up to ‘a quality product’, one which we can rely on in scenarios where reliability is genuinely important. A necessary part of that ‘high quality’ attribute, however is a comprehensive software interface, ideally across multiple platforms but one which, crucially, includes a web and/or desktop application for maximum ease of use and flexibility. At the moment, Movescount provides that.

In that context, even the newest, Bluetooth enabled devices will not be seen as ‘high quality’ by a significant proportion of potential purchasers simply because ‘high quality’, in the context of mapping and data analysis, is synonymous with web / desktop applications, not with phone apps, no matter how capable and stable those apps may be.

That’s one reason for the angry or dismayed responses, and it’s why plenty of people may choose not to use Suunto devices if there is no non-phone-app interface available. Clearly, there are also those who are, not surprisingly, less than happy at a perfectly functional device being ‘bricked’ too.

So, no, it’s not over-reacting since, for me at least, if Suunto moves to a phone app only scenario I have no other ‘high quality’ option to turn to to meet my requirements, and I know there are plenty of people who’d think in a similar way.

[sartoric]

@Mike-Green said in Important news concerning our digital services:

So, no, it’s not over-reacting since, for me at least, if Suunto moves to a phone app only scenario

This is the point “IF” … we don’t know now, so that’s why for me this is “overreacting”.
By the way, I prefer to use a web interface, me too

[A Former User]

@Zdeněk-Hruška said in Important news concerning our digital services:

seems to me that everybody complains about things which are not even real issues

no real issues?
can you do customisation in SA for Ambits3 and Traverse after moveacount. com shut down? - NO

can you access your Ambit1/2/t3/t4/t6 Quest after summer 2020 for uploading moves/customize sportscreens or alter settings after movescount.com shut down? - NO

can you review your moves and exercise se data from any web enabled device or platform in a simple browser window after movecount. com shut down
NO

so you really think this is not an issue?

[sartoric]

@Tobias-F said in Important news concerning our digital services:

NO - NO - NO

How do you know ?
I mean, today

[A Former User]

@sartoric because this what they said today in this announcement if you read it through the details and I doubt they are planning a spoet customisation for Ambit3/traverse in the Suunto App otherwise they would have said so…

[ColdBeer]

@sartoric said in Important news concerning our digital services:

@Mike-Green said in Important news concerning our digital services:

So, no, it’s not over-reacting since, for me at least, if Suunto moves to a phone app only scenario

This is the point “IF” … we don’t know now, so that’s why for me this is “overreacting”.
By the way, I prefer to use a web interface, me too

Please, colleague, stop to bluff… If Suunto had wanted to let us quiet and calmed, they had today their great opportunity. But, it’s obvious for me, at this moment they’ve got no intention of developing a web platform or giving Ambit 2 a continuation way. Trying to paint with pretty colors a death doesn’t change it in any way.

Maybe, and it’s possible, we could make a change but in my family, olders use to say something like: once a can tries to bit you, it’s time to look for another one. Obviously, it’s a sentence from other ages, but IMHO totally applicable here.

There were no"IF" in the Súunto release published yesterday, there were no promises too, and I couldn’t find any kind of project or alternative… Just Súunto App (IMHO, just a SportsTracker made-up and renamed) which is, at the end, just a very basic tool to upload your workouts and giving others (via API) a new connection to could sell customers just what Suunto doesn’t gives.

So, please, let’s start calling things by their real name.

[A Former User]

@ColdBeer said in Important news concerning our digital services:

" calling things by their real name"

exactly! some companies will learn it on the hard way what it means to go from an open device independent feature rich web platform to a closed 10year sporttracker app spin off without backwards compatibility, for a company that is dependent on hardware sales like Suunto as their revenue stream will hurt to see thier customer go away based on this ‘software transition mess’

[gest83]

@roger821 … and the product descriptions for the zoop novo (see product page) still refers to be able to “share via movescount”, which is since yesterday definitely not a product feature anymore. Currently it’s only a missleading information/lie for a product which is still sold.

[Shaun Hubbard]

@Dimitrios-Kanellopoulos please give me links to the free services, which are as good or better than MC. or indeed any. Thanks S

[awinkel]

@NickK said in Important news concerning our digital services:

@awinkel Do you seriously believe that Suunto people have no clue or sent this announcement just to trigger a few folks? Because I have a riddle for you in that case!

I was replying to the comment of jsuarez who noticed that many users has registered after the announcement of Suunto yesterday.
The people who takes the effort for this has any knowledge what the impact will be.
There are a lot of customers too who read this but doesn’t know what the impact is.
Not everyone is familiar with hardware and software.
But they will be angry when their watch is useless after the migration to the app.

[jsuarez]

@Shaun-Hubbard
You may try runalyze.com . It is a great free service which according to their roadmap will rely on Suunto’s open API and will gain connectivity during 2019 Q1. Currently you would have to manually upload your .fit files, which you can still get from movescount.

Give it a try and let me know if you have any question.

[A Former User]

@jsuarez runalyse is very good. Still, it does not display manual or interval laps which makes it less than ideal.
I am a user of theirs and login daily, but still it is an effort by just 2 guys.
You would expect a serious company to offer a myriad of tools and not close the one that works without any plans for replacement.

[Spree]

This post is deleted!

[Dimitrios Kanellopoulos]

@Tobias-F That is not true at all

[Dimitrios Kanellopoulos]

Hi all I am sorry it took some to process all the feedback here.

I wanted to inform you that I have gathered all the points and sentiment here and transfered that already.

I would though like to clear something up:

We don’t deny or say no to A3 sport mode customization and route planning via the Suunto app (since some users asked it).

We are listening quite well and if you read the page correct we will follow up with updates and planning for all mentioned devices.

[awinkel]

Is there already something you can tell about future support for older watches without bluetooth?
Suunto can do some damage control to announce that based on alle the feedback they have got they decided to maintain a website to make it possible to upload data and to change settings on the device.

[A Former User]

@Dimitrios-Kanellopoulos Suunto didn’t mentioned anything for Ambit3/Traverse sports modes/routes/POI’s yesterday, they did not say they are working on it or it’s coming but cryptical talking about basic functionality only particular for these two devices so I doubt they will act in this direction…

[ColdBeer]

@Dimitrios-Kanellopoulos said in Important news concerning our digital services:

I would though like to clear something up:

Hey mate! You know I appreciate you (and your hard work in the forums) but you can’t be on both sides. Do you represent Suunto decisions? If no, just transfer their decisions (like on the press release from yesterday). If answer is yes, then don write “please, don’t shut the messenger” because then you’re not just a simply messenger.
The place to clear things from Suunto were the press release. Stop. Even over your own (and for sure, sincere) words.

We don’t deny or say no to A3 sport mode customization and route planning via the Suunto app (since some users asked it).

The fact is that to don’t say or deny something, doesn’t mean anything at the end. As I said: if Suunto have some kind of plans for A3 sport customization and route planning via the Suunto App… I’m pretty sure (with just no doubts), that it would be included in the press release text to keep calm on A3 users. FOR SURE!!!
Big companies doesn’t play with clients or users, and that kind of press releases revealing big changes are hardly revised and checked by managers.

We are listening quite well and if you read the page correct we will follow up with updates and planning for all mentioned devices.

But, man… at this moment, users just could believe in plans we could READ: so please, don’t talk about “maybe”, “perhaps”, “probably” or “as it’s not specified, it would be added”. That is not the way to express a big change company plan to their clients.

[Dimitrios Kanellopoulos]

@Tobias-F @ColdBeer

Let me state this one more time as I kinda think its not so clear to you.

This thread is the first announcement that Suunto does and will follow up with further details depending on what Users ask/want and address those demands/ issues.

It’s (ill say this again) a >1.5y time to do what is needed.

As it’s not good to speculate on a feature coming to the Suunto app at this moment, it’s also not good to speculate that it’s not coming as well.

I will personally will be updating people here on the next plans / features.

However at this very moment, @Tobias-F and @ColdBeer you are users with Spartans I suppose, you are not affected by the above, and going on claiming that these features won’t come, does not help me or other people here, but rather you are making this harder.

Please lets us come to these issues in time. It’s not been 24 h since the first announcement.