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    Watch not connecting to wifi for map download

    Scheduled Pinned Locked Moved Suunto Vertical
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    • UjcoCZU Online
      UjcoCZ
      last edited by

      Same problem here, no router changes, after update V2 and R2 the same network error, no chance to download or delete any maps 😱

      Vertical 2 Ti
      Hammerhead Karoo 3
      4iiii Precision 3+

      Elementum Terra N

      J 2 Replies Last reply Reply Quote 0
      • J Away
        johann.fuehrer Silver Members @UjcoCZ
        last edited by

        @UjcoCZ Tried now again on my newly updated Vertical 2 - WLAN not working anymore. I created an open access point which is also not connecting. So latest update crashed WLAN. I will open a support ticket, please - all of the ones having issues - do so also to make Suunto aware that this is broken.
        @isazi is there a chance that you bring some attention to Suunto on this?

        "Trail running is the answer. Who cares what the question is …"

        R 1 Reply Last reply Reply Quote 1
        • J Away
          johann.fuehrer Silver Members @UjcoCZ
          last edited by johann.fuehrer

          ** deleted - double post due to Error 503 **

          "Trail running is the answer. Who cares what the question is …"

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          • J johann.fuehrer referenced this topic
          • J johann.fuehrer referenced this topic
          • I Offline
            isaac.net
            last edited by isaac.net

            Same problem here after update of version in V2 and R2 for downloading maps. Today I tried it on my R2 and I have the same problem, it does not download or delete the maps from the watch. I have tried deleting the network and adding a different one, but the connection error continues.

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            • W Offline
              Wenzudeg @isaac.net
              last edited by

              @isaac.net sorry for double post but since the other post was talking about a different software version I thought i should open another one. Apologies.

              J 1 Reply Last reply Reply Quote 0
              • jjpazJ Offline
                jjpaz Bronze Member
                last edited by

                Could be an App or map servers problem?
                WiFi configuration is done in the App.

                Suunto Vertical Titanium Solar, Suunto Race 2 Ti & Suunto Wing.

                SamppaPS 1 Reply Last reply Reply Quote 1
                • J Away
                  johann.fuehrer Silver Members @Wenzudeg
                  last edited by

                  @Wenzudeg that was maybe not the worst idea. I reverted my FW right now and still have the same issue. I now have tried:

                  2.56.18
                  2.56.28

                  Maybe it’s really not the firmware but some connection via WLAN to the Suunto Map download server… then the error message is misleading …

                  "Trail running is the answer. Who cares what the question is …"

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                  • SamppaPS Offline
                    SamppaP Silver Members @jjpaz
                    last edited by

                    @jjpaz this!
                    In the Spanish forum it was told that it is a server problem and Suunto is working on it.

                    Vertical All Black
                    Ambit 3 Peak
                    Suunto smart sensor

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                    • R Offline
                      Rokelly @johann.fuehrer
                      last edited by

                      @johann.fuehrer Thank you.

                      What is strange is I’ve been using the same 2.5ghz router for the past 18 months and everything has been okay. II only experienced the issue with the watch not being able to connect to wifi when trying to download a map two days ago. Software 2.50.28 and 2.50.26 may have created this bug ??

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                      • R Offline
                        Rokelly @9ppuser
                        last edited by

                        @9ppuser Have you tried to downgrade the watch software to see if the problem exists with an older software version?

                        ninoursN J 2 Replies Last reply Reply Quote 0
                        • ninoursN Online
                          ninours @Rokelly
                          last edited by

                          @Rokelly yes, but the problem is the same …

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                          • J Away
                            johann.fuehrer Silver Members @Rokelly
                            last edited by

                            @Rokelly it seems that it is a Suunto server issue. no need to downgrade FW (I did - no difference)

                            "Trail running is the answer. Who cares what the question is …"

                            1 Reply Last reply Reply Quote 0
                            • R Offline
                              Rokelly @johann.fuehrer
                              last edited by

                              @johann.fuehrer How do we open a Suunto Support ticket?

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                              • EgikaE Offline
                                Egika Platinum Member @Rokelly
                                last edited by

                                @Rokelly I have the same.
                                Have reported it to Suunto

                                t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Titanium, S9PP Titanium, Vertical All Black, Race Titanium Charcoal, Race S Titanium Courtney, Run Lime, Race 2, Vertical 2 Titanium

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                                • J Away
                                  johann.fuehrer Silver Members @Rokelly
                                  last edited by johann.fuehrer

                                  @Rokelly email to support@suunto.com from the email address you are registered at suunto app (not necessarily the same like the forum!)

                                  "Trail running is the answer. Who cares what the question is …"

                                  1 Reply Last reply Reply Quote 0
                                  • W Online
                                    Wilson75
                                    last edited by

                                    I was in holidays last week and i was able to download my map without any trouble on my Vertical 1.

                                    Suunto Vertical Titanium
                                    Suunto Wing
                                    SA (bĆŖta) on Pixel 9pro

                                    S9B Titanium (sold)
                                    SSU (sold)

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                                    • D Online
                                      dvalob
                                      last edited by

                                      same issue here on my suunto Race S, using FW2.53.42, but wonder if the issue is not coming from the App update 3.13.1 …

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                                      • W Wilson75 referenced this topic
                                      • isaziI Online
                                        isazi Moderator
                                        last edited by

                                        It is a known issue and already under investigation, it should not require firmware update as far as I can guess.

                                        Watch: Suunto Vertical 2 Titanium Black

                                        Blog: isazi's home

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