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    Important news concerning our digital services

    Scheduled Pinned Locked Moved Digital service transition
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    • Dimitrios KanellopoulosD Offline
      Dimitrios Kanellopoulos Community Manager @Guest
      last edited by

      @silentvoyager You can enable backlight by holding a tiny bit the middle button even if touch is off or hold longer the lower button.

      However, I bet you saw the watch had 3 buttons before you bought it (plus a touchscreen).

      Community Manager / Admin @Suunto
      Creator of Quantified-Self.io
      youtube.com/c/dimitrioskanellopoulos
      https://instagram.com/dimitrioskanellopoulos
      https://www.strava.com/athletes/7586105

      ? 1 Reply Last reply Reply Quote 4
      • ? Offline
        A Former User @Dimitrios Kanellopoulos
        last edited by

        @Dimitrios-Kanellopoulos, yes you mentioned that already. That is too subtle and I can’t do that when running. I started toggling the backlight via the menu instead. But that isn’t the point.

        The view button is also gone, and I think it was quite functional on Ambit. The lack of the view button may be the reason why Suunto didn’t implement waypoint details view on Spartan and S9. I don’t see any other reason because it already has a very similar UI for POI navigation.

        Honestly I didn’t pay much attention to having only 3 buttons when buying S9. I didn’t realize I was really missing the extra buttons until I used the watch for a few weeks.

        Dimitrios KanellopoulosD Zdeněk HruškaZ 2 Replies Last reply Reply Quote 0
        • Dimitrios KanellopoulosD Offline
          Dimitrios Kanellopoulos Community Manager @Guest
          last edited by

          @silentvoyager 😮

          Community Manager / Admin @Suunto
          Creator of Quantified-Self.io
          youtube.com/c/dimitrioskanellopoulos
          https://instagram.com/dimitrioskanellopoulos
          https://www.strava.com/athletes/7586105

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          • Zdeněk HruškaZ Offline
            Zdeněk Hruška Bronze Member @Guest
            last edited by

            @silentvoyager I know I also think that the touchscreen is there just because it’s cool and it has almost no added value for users (I use it to scroll through menu but sometimes I use buttons as well and unfortunately it’s usually even faster than touch).

            However I don’t mind it. I think Suunto balanced touch/button controls quite well. It would be better if there was a possibility to turn the touchscreen completely off for those cases when you are somewhere outside especially in rainy conditions when the touch becomes an issue.

            And the backlight - I think it would be awesome if there was some faster way how to turn it on/off even in toggle mode. Something like long middle button press and you could choose if you want to access options or to turn on the light. Something similar like they did with the buttons luck (if you hold the lower button for longer time).

            ? 1 Reply Last reply Reply Quote 2
            • L Offline
              Luis Andés Olmedo Bronze Member @Guest
              last edited by

              @silentvoyager said in Important news concerning our digital services:

              @Zdeněk-Hruška
              I think Suunto would be more successful if they stayed focused on their niche and invested only in core features that appeal to typical Suunto users - trail and ultra runners, hikers, mount bikers, climbers, backcountry skiers, etc.

              Fully agree! I think SUUNTO is moving to a new niche (and Garmin must be very happy with that as Fenix covers almost everything we had in Ambits)

              1 Reply Last reply Reply Quote 2
              • ? Offline
                A Former User @Zdeněk Hruška
                last edited by

                @Zdeněk-Hruška An easy solution would be to reorder the context menu so that most recently used actions, like toggling the backlight, bubble to the top. The watch would adapt to what I do the most. Suunto already does that with the sport modes.

                1 Reply Last reply Reply Quote 2
                • Saketo NemoS Offline
                  Saketo Nemo Moderator
                  last edited by

                  good idea

                  1 Reply Last reply Reply Quote 0
                  • C Offline
                    Crysrunner Bronze Member
                    last edited by

                    Some days ago I received an email about the transition from MovesCount to SuuntoApp.
                    I am a owner of a SUUNTO AMBIT and I feel great with MovesCoun,t for the possibility to download workouts, outings in the mountains and so on, and to execute custom settings on the watch. From what I read, however, my product is not compatible with the new SuuntoApp. This is almost unbelievable.
                    Does this mean that from 2020, when the Movescount portal will be closed, will I no longer be able to download workouts or make settings on the watch?
                    I hope it is not so because it would be really serious and it would mean that my SUUNTO AMBIT becomes unusable.
                    I hope Suunto will find a suitable solution for products that are no longer in production, that have a few more years but that still wonderfully work, like my AMBIT. After all, to buy the SUUNTO AMBIT it was not a small investment of money and knowing that it becomes useless after not so many years leaves perplexed, and pushes me to look for alternative future brands. It would be a pity.

                    1 Reply Last reply Reply Quote 4
                    • Saketo NemoS Offline
                      Saketo Nemo Moderator
                      last edited by

                      I own a SSU and an ambit3. I am sure that suunto will allow us to use the ambit even after the summer of 2020. If it is true that Suunto is listening (and it is), I am CERTAIN that it will be so. Btw it is only the opinion of a simple user.

                      L 1 Reply Last reply Reply Quote 3
                      • L Offline
                        Luis Andés Olmedo Bronze Member @Saketo Nemo
                        last edited by

                        @Saketo-Nemo said in Important news concerning our digital services:

                        I own a SSU and an ambit3. I am sure that suunto will allow us to use the ambit even after the summer of 2020. If it is true that Suunto is listening (and it is), I am CERTAIN that it will be so. Btw it is only the opinion of a simple user.

                        If it’s only an opinion, then you can not be certain, don´t you?

                        Saketo NemoS 1 Reply Last reply Reply Quote 0
                        • E Offline
                          estevez Bronze Member @tefteulf
                          last edited by

                          @tefteulf said in Important news concerning our digital services:

                          If you look at the finance situation of the Suunto company its quite understandable that something must be done! The recepie: downsize and refine and streamline!

                          Well, I am an amateur in financial matters (and I don´t know numbers prior to 2014, and I can´t compare it to Polar / Garmin) - do you think it is too bad (in long term perspective)? I mean it would be better to have Suunto app with less functions, than Suunto in bankruptcy and no app… I don´t know how this scenario could be real. However in this case I do not know (as customer) if Suunto is perspective for me (no profit, no resources, no development, etc.). But as I have mentioned - I have no idea about corporate financial matters, and of course I have no insider info. So I would be grateful if someone could give me some brief comment on this. Thanks.

                          1 Reply Last reply Reply Quote 0
                          • Saketo NemoS Offline
                            Saketo Nemo Moderator @Luis Andés Olmedo
                            last edited by

                            @Luis-Andés-Olmedo
                            Of course and it is not a requirement to agree with me. Suunto is very serious for me and I do not think they will leave such an important slice of their customers angry

                            L 1 Reply Last reply Reply Quote 0
                            • L Offline
                              Luis Andés Olmedo Bronze Member @Saketo Nemo
                              last edited by

                              @Saketo-Nemo said in Important news concerning our digital services:

                              @Luis-Andés-Olmedo
                              Of course and it is not a requirement to agree with me. Suunto is very serious for me and I do not think they will leave such an important slice of their customers angry

                              I hope you are right! 🙂

                              1 Reply Last reply Reply Quote 0
                              • R Offline
                                RemiW
                                last edited by RemiW

                                Let’s make things clear, if Suunto stops supporting its hardware (that might be too reliable for investors looking for easy money) by killing its software, it will lose a lot of customers (I just bought a Spartan to my wife, because I was very happy with the reliability of my Ambit 1, it might well be my last Suunto purchase). I will also join any class action that might sue them in France (planned obsolescence is illegal here). It’s not because our watches need a cable to be synchonized and programed that they are not functionnal!

                                1 Reply Last reply Reply Quote 4
                                • stromdiddilyS Offline
                                  stromdiddily Gold Members @misterdangerpants
                                  last edited by

                                  @misterdangerpants said in Important news concerning our digital services:

                                  Hello everyone! First time posting here as I literally just purchased an Ambit3 Run directly from Suunto last week. It is scheduled to arrive tomorrow. I spent a few months researching GPS watches and am somewhat bewildered with this news. I really never used with Movescount or the Suunto app but have to say I like having a web browser-based app. I’m currently using Garmin Connect for my Vivoactive 1, and sometimes my trusty 2007 Forerunner 305.

                                  Okay, so I really don’t use as much data as most here, all I want it to see my distance, time and pace/moving pace. I could deal with only have a smartphone app as this is pretty basic data. Will the Suunto app provide this basic information?

                                  I really want to keep the Ambit3 Run, but am a little afraid with reading all of these threads. My second choice was the Polar 430 and am debating just returning the Ambit3 Run when it arrives tomorrow and just getting that. I also toyed with the idea of having a new battery put in my 305, but it’s $99 and the Ambit3 Run was only $149 which is such a bargain for such an amazing watch!

                                  Keep it! The hardware in that watch is second to only maybe the A3 Peak. If accurate tracking and durability is what you’re after, you made the right choice.

                                  Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

                                  User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

                                  ? C M 4 Replies Last reply Reply Quote 1
                                  • ? Offline
                                    A Former User @stromdiddily
                                    last edited by

                                    @stromdiddily said in Important news concerning our digital services:

                                    @misterdangerpants said in Important news concerning our digital services:

                                    Hello everyone! First time posting here as I literally just purchased an Ambit3 Run directly from Suunto last week. It is scheduled to arrive tomorrow. I spent a few months researching GPS watches and am somewhat bewildered with this news. I really never used with Movescount or the Suunto app but have to say I like having a web browser-based app. I’m currently using Garmin Connect for my Vivoactive 1, and sometimes my trusty 2007 Forerunner 305.

                                    Okay, so I really don’t use as much data as most here, all I want it to see my distance, time and pace/moving pace. I could deal with only have a smartphone app as this is pretty basic data. Will the Suunto app provide this basic information?

                                    I really want to keep the Ambit3 Run, but am a little afraid with reading all of these threads. My second choice was the Polar 430 and am debating just returning the Ambit3 Run when it arrives tomorrow and just getting that. I also toyed with the idea of having a new battery put in my 305, but it’s $99 and the Ambit3 Run was only $149 which is such a bargain for such an amazing watch!

                                    Keep it! The hardware in that watch is second to only maybe the A3 Peak. If accurate tracking and durability is what you’re after, you made the right choice.

                                    It would be awesome to know if the A3 series will keep all functionality after the transiction (apps included). My A2 Sapphire seems to be slowly diying, and wouldn’t matter to replaced it with an A3 Peak Sapphire. Would glad prefer it to a Amazfit or some fenix, in the same price level.

                                    1 Reply Last reply Reply Quote 1
                                    • R Offline
                                      radlwadl Bronze Member
                                      last edited by

                                      Anone here who can help me:
                                      I exported all my moves to .fit files. After importing them to GoldenCheetah, I saw that in my skimo data the elevation, heartrate and speed data have a lot of 0s. In running or biking data sets everything is fine.
                                      Even looking into the skimo graphs at Sportstracker shows a lot of 0s. Any hints for the reason and how to handle this?

                                      Some more experience with Suunto:
                                      I exported the moves (> 800) from movescount as discribed in the announcement (Settings > Export > Download all your data).
                                      I expected some action in the background, perhaps waiting for a few minutes. But I got the hint, that I’ll receive a download link within the next 30 days. A max. of 30 days to export the data? Did they hire some workers in a low-wage country to export each move manually? No automatic data export? I operate an application which builds software bundles out of more than 3600 artefacts, summing up in > 10GB in total, and it takes about an hour. After about 36h I received the download link for a file of 65MB - what a joke.
                                      I get more and more disappointed

                                      1 Reply Last reply Reply Quote 0
                                      • C Offline
                                        coldrainsnow Bronze Member @stromdiddily
                                        last edited by

                                        @stromdiddily said in Important news concerning our digital services:

                                        @misterdangerpants said in Important news concerning our digital services:

                                        Hello everyone! First time posting here as I literally just purchased an Ambit3 Run directly from Suunto last week. It is scheduled to arrive tomorrow. I spent a few months researching GPS watches and am somewhat bewildered with this news. I really never used with Movescount or the Suunto app but have to say I like having a web browser-based app. I’m currently using Garmin Connect for my Vivoactive 1, and sometimes my trusty 2007 Forerunner 305.

                                        Okay, so I really don’t use as much data as most here, all I want it to see my distance, time and pace/moving pace. I could deal with only have a smartphone app as this is pretty basic data. Will the Suunto app provide this basic information?

                                        I really want to keep the Ambit3 Run, but am a little afraid with reading all of these threads. My second choice was the Polar 430 and am debating just returning the Ambit3 Run when it arrives tomorrow and just getting that. I also toyed with the idea of having a new battery put in my 305, but it’s $99 and the Ambit3 Run was only $149 which is such a bargain for such an amazing watch!

                                        Keep it! The hardware in that watch is second to only maybe the A3 Peak. If accurate tracking and durability is what you’re after, you made the right choice.

                                        Seriously? I don’t know how you can recommend to someone right now that they keep a brand new Ambit3. There’s no such thing as “durability” when the company told everyone they won’t be supporting the product after summer of 2020…

                                        @misterdangerpants , it really pains me to say it but I wouldn’t recommend buying one of the older generation Suuntos right now. If they release something that tells us they will be supporting these watches then it’s a different story.

                                        This is coming from someone with multiple Ambit3 Peaks and I used to recommend them to literally everyone I ran with.

                                        M 1 Reply Last reply Reply Quote 2
                                        • Dimitrios KanellopoulosD Offline
                                          Dimitrios Kanellopoulos Community Manager
                                          last edited by

                                          @coldrainsnow said in Important news concerning our digital services:

                                          A3 Peak
                                          Suunto did not say thay would not support A3

                                          Community Manager / Admin @Suunto
                                          Creator of Quantified-Self.io
                                          youtube.com/c/dimitrioskanellopoulos
                                          https://instagram.com/dimitrioskanellopoulos
                                          https://www.strava.com/athletes/7586105

                                          C 1 Reply Last reply Reply Quote 1
                                          • M Offline
                                            misterdangerpants @stromdiddily
                                            last edited by

                                            @stromdiddily Thanks for the advice! ☺ 👍

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