Important news concerning our digital services
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@Sredna I am giving the response from the ones that take decisions.
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I found this, given that I was reading about the new (mobile) app.
I wonder, for those of using a (both perfectly functioning) Ambit2 AND Ambit3, what the path forward is?Regardless of how that might work, I’m also a HUGE fan of reviewing moves on a PC, with a big, 4K screen, being able to peruse a “move” readily, the map as an overview, plan a move, etc.
I’m a cyclist and skier (I have one watch in each gear bag), and I just don’t see much “skiing” support in the 3rd party apps. It exists, in a couple, but not fully-featured, more of an afterthought type of feature.
Given that my Ambit2 is my “ski watch”, I’m looking at this whole thread/mess, with some serious concern.
I had the battery replaced last year, so it’s probably going to run another 4-5 years of ski-seasons (unless I can’t sync it, I guess).I get that they haven’t “pushed the button”, but it sure sounds as if that’s the plan.
I do plan on looking for a newer cycling watch, sometime soon, but this has given me fair pause, in terms of considering Suunto. -
Re: Important news concerning our digital services
Hmm, now I have a 2nd question, from when I was reading this, a bit more thoroughly.It states that in the process of “Transfer”, that:
The data transfer does not include:
…Suunto Apps for your watch created by the Movescount communityDoes this mean there will be no “apps” support, what-so-ever (effectively nullifying the primary use of one of my Ambits)?
Or does it mean we can move code over, and, that there will be an interface to create our own (not ideal, but probably do-able)?
Are all customizations going to be limited to trying to flip/select/whatever, a bunch of fields, on a tiny mobile screen, or will there be a PC interface?I did try to search on these, both the “apps” and the “PC” topics, but to no avail; searching inside the “Suunto App Support” section, or generically, from a few search engines (using various search syntax modifiers), I had zero luck, finding much of anything (other than the above page, which just says that support won’t be “transferred”).
I’m starting to really, really wish I’d never found this thread (or chosen to read more about the “cloud data direction” overall).
It’s starting to feel like the functionality is “going backwards” of sorts. I’m with the folks that think Suunto should be addressing this stuff, given they’ve said they’re more or less discontinuing it.
They also shouldn’t be replacing batteries in watches they’re planning into obsolescence, if that’s really the case here (no MovesCount going forward, or other mechanism for the Ambit2, for example). -
@pgrey My impression is that Suunto has no desire to support apps going forward, but hopefully I am wrong. Apps aren’t supported in any recent watches starting from Spartan so I really doubt that Suunto will add apps support to SA just for Ambit3. There are many other more important features that are still missing.
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If Suunto are still counting, add me to those for whom a web interface is a must. And further, it is important that the uncertainty over whether this will be provided is ended as soon as possible. Might, etc do not cut anymore
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@remib said in Important news concerning our digital services:
@Brad_Olwin quite inaccurate your statement sir. Gpx import work in the app but do NOT sync with ambit 3. Let say it work with some watches looks more accurate indeed.
Sorry, did not know which watch you had, it is working for the Spartan/S9 watches.
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@BlazBlaz said in Important news concerning our digital services:
@Brad_Olwin what inaccurate statement exactly did I make? I never said that you won’t be able to import GPX tracks. Sure, there are workarounds. However, I find it a bit silly that I have to use third-party software to plan routes. After all I bought the watch from Suunto and it sure as hell wasn’t inexpensive. So, I expect that I also get access to decent software. Is relying on third-party software really the way to go for Suunto? Sounds like a bad business idea - I mean they have no control over this software whatsoever. Not to mention how confused new users will be…
Your review and statement imply that the routes must be drawn on the phone, which is technically incorrect. One does not have to use 3rd party apps at least with the Spartan/S9 watches as I can draw routes on the mobile app. I do prefer to use 3rd party apps for drawing routes as slope angle shading is critical for me to avoid avalanche terrain when ski mountaineering. Neither Garmin nor Suunto has had this so I appreciate the ability to import GPX files, it is critical for me. I wish we had waypoints…
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@silentvoyager said in Important news concerning our digital services:
@pgrey My impression is that Suunto has no desire to support apps going forward, but hopefully I am wrong. Apps aren’t supported in any recent watches starting from Spartan so I really doubt that Suunto will add apps support to SA just for Ambit3. There are many other more important features that are still missing.
@silentvoyager Yeah, I sort of got that, reading some stuff. It’d be okay, if they added the “features”, as you mention.
I do see where “ski runs” got added to a couple of the very latest watches, maybe just the 9, I haven’t really delved into it, fully (probably because I have a pretty functional setup, with my Ambit2/3).Right now, it sure seems to me like they’re planning on basically “retiring” all but core functionality, once they make this switch, which is weird, because they’re still selling the Ambit3 (and touting the apps functionality on the sell-page).
It almost looks like they’re going to retire the Ambit2 entirely, in terms of tracking activities along with the rest of the newer devices, in 2020, but I’m hoping I misread that part… -
Hi everyone,
I was going to buy an Ambit 3 (from the suunto website itself!!!) when I ran into this discussion. What horrifying news that I saw… just realised that I was going to buy an obsolete piece of equipment, of which everyone was telling the best.
Why spending around 300€ for a so-called “smart” watch if by next year I won’t be able to define sports modes, and other setups on it?
I need a rather simple watch, not a complete toolbox like the Spartan and S9 are, with an incredible battery life, without gadgets (for me) like the HR monitor. The A3 was, that I thought, the perfect match…
I was found of Suunto, believed in this brand as a brand that was selling solid products (my Vector altimeter is working well after maybe 10years and many shocks on it). I recommended Suunto to all of my friends and relatives as a serious brand… What a fool.
First removing the full support of a product you are still selling on your very own website (!!), then, removing the possibility to utilise a web based solution, forcing us to use our mobile phone (provided you can install the app!) is a very bad and risky move.
I have a professional phone only. I cannot install all the apps I want, so I would need to get a second phone just to sync my watch? +I’m not born with a smart phone in my hands. I don’t like this little screen and it I need to check a route, analyse my moves… I certainly don’t want to do this on a screen that’s not even the size of my palm.This is my first message on this forum, maybe my last.
To all the moderators and community managers out here: you can add me to the group of disappointed customers. And be sure that if there is no way back or a proper computer based solution announced soon for A3 users as well as A1/A2, I’ll leave this brand without turning back (and I’ll be sure to let as many people as possible aware of this too).Fingers crossed.
Cyril -
Ambit2.
Thank you for mentioning these watches. Basically you’re saying that this watch will become obsolete. It’s OK that I can copy my data from movescount.
But I will no longer be able to upload new moves and not even update orbital data.
You need to do more than that. Either you make a USB connection to a smartphone work or make it work with Strava directly or something.I have bought the Ambit2 in Sapphire version because I wanted it to last long. After years of use there is no scratch on the display screen and only slight scratches on the INOX. It is working perfectly and I don’t want to change it.
If this watch becomes obsolete… I will switch brands, sorry guys. -
Suunto - please change your statement “Movescount will remain until summer 2020” to “Movescount will remain until the app is fully functional for all users”.
I bought my Ambit3 Run after reviewing. Movescount is part of the deal. If the app doesn’t work…as it doesn’t on my Kindle Fire tablet…I will require a full refund if you remove Movescount.
I appreciate that the app may well be fixed for me at some point, but a simple commitment to your Movescount customers is required.
After latest auto update of the app on my Kindle Fire, it does at least now recognise my watch, but fails to pair as I don’t know the PIN.
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After more than one month, 500 messages and 30 000 views on this sole thread, there is still no official reaction from Suunto… I’m hopeless…
I know 1 month is rather short, in an industrial scheme, but considering the versatility of the market, the clear insatisfaction of numerous users (mostly those using so-called “old” watches, but by old I also include watches like the A3 that are still being sold) I’m speachless and disgusted by a brand that I thought had some ethics… -
@tiftif After all these views and these posts if you consider a brand that hears customers you should wait for changes to happen. Else it makes no sense raising your voice.
If something is to change and you people here migth be able to change this , again, dont expect something like:Oh yeah users dont like it bad decision revert and all this to happen in what 2 weeks?
Changes , risks, etc require time. Its not one person pressing a button eh!
Most important: There is nothing Shutdown atm. There is no damage done but hey you are just pushing it.
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@Dimitrios-Kanellopoulos we weren’t informed ’ 2 weeks’ ago about the cessation of service. I received a mail on the 15th Jan, 6 weeks ago. It would be nice to receive another mail from Suunto saying ‘because of customer feedback we…etc.etc’
but nothing. -
@Navigator its an example of speech friend.
So you would suggest Suunto to follow up with no content to share? -
@Dimitrios-Kanellopoulos I think he meant 6 weeks is enough time to make a principled decision, but I’m not him.
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@Droro said in Important news concerning our digital services:
@Dimitrios-Kanellopoulos I think he meant 6 weeks is enough time to make a principled decision, but I’m not him.
Spot on
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Let me tell you something. It took me 4 weeks to collect every little word that was said here, from proposals (opensource Movescount). I am not including Support contacts or other groups/forums.
This is not an easy task if it needs to be properly. But well I guess you expect me to say:
“You are right 6 weeks is enough time”
I could just have go on and just say: Yeah users are “angry/displeased”.
But I dont do small work. I dont work for the bakery next door.
You wanted to be heard. You put effort. Take a look on how many threads discussions and ideas spawned here. I could go on and lock the thread stating that the feedback is enough and pass the ball to Suunto.
I didn’t;
I read carefully everything that was said here. I created multiple reports. I VALUED some superb feedback and proposals here (Open source MC, connect offline sw). I met great minds and I wanted to make sure it’s all 100% on paper. -
@Dimitrios-Kanellopoulos I personally think you are doing an awesome job, and also I had good experience with suunto customer service. But I think they shouldn’t sell ambits on their site after the announcement.
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@Dimitrios-Kanellopoulos I was not expecting a full detailed response, with a fully detailed software… but just a principle response, saying they had heard us and
Either that they will try to do everything they can to take our concern into account
Or that they would carry as announced and that we could go elsewhere if we didn’t like it.
I don’t know, something… anything…
