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Movescount not tracking progress since week 1 2019?

Scheduled Pinned Locked Moved Digital service transition
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  • ? Offline
    A Former User @jsuarez
    last edited by 20 Jan 2019, 23:14

    @jsuarez same here, last input visible in Personal Bests and Yearly Progress appears to be Jan.1st and then nothing beyond that, this is what they mean in stating “we are winding down”?

    20190121_071152.jpg

    J 1 Reply Last reply 21 Jan 2019, 00:38 Reply Quote 3
    • J Offline
      jsuarez Bronze Member @Guest
      last edited by 21 Jan 2019, 00:38

      @Tobias-F
      What a pity!!! I wish those features come to the future (eventual) web interface.

      1 Reply Last reply Reply Quote 1
      • D Online
        Dimitrios Kanellopoulos Community Manager
        last edited by 21 Jan 2019, 08:12

        this issue is under fix

        Community Manager / Admin @Suunto
        Creator of Quantified-Self.io
        youtube.com/c/dimitrioskanellopoulos
        https://instagram.com/dimitrioskanellopoulos
        https://www.strava.com/athletes/7586105

        ? 1 Reply Last reply 22 Jan 2019, 02:19 Reply Quote 0
        • J Offline
          jsuarez Bronze Member
          last edited by 21 Jan 2019, 08:41

          Thank goodness. Thanks for the info, @Dimitrios-Kanellopoulos .

          1 Reply Last reply Reply Quote 0
          • ? Offline
            A Former User @Dimitrios Kanellopoulos
            last edited by 22 Jan 2019, 02:19

            @Dimitrios-Kanellopoulos your word in gods ear

            1 Reply Last reply Reply Quote 0
            • J Offline
              jsuarez Bronze Member
              last edited by jsuarez 22 Jan 2019, 19:02

              The issue seems to be resolved as of today (my run of today shows correctly), but previous moves between early January and today do not show in the graph. A minor annoyance, but very happy to have these features back!!!

              Edit: snapshot
              982BD725-7412-4045-92CE-0509F6CB17BD.jpeg

              1 Reply Last reply Reply Quote 1
              • C Offline
                Clausam
                last edited by 23 Feb 2019, 14:50

                Is that issue fixed?

                I’m experiencing same lack of sync of moves to movescount.com. Since 9th Feb no moved from my Spartan are available on movescount.com (web). The moves goes to SA. Even connection via USB to Suuntolink does not make the moves available.

                I also noticed that Suuntolink does not start a browser session with www.movescount.com which was the case earlier.

                Do you know any work around?

                J 1 Reply Last reply 23 Feb 2019, 14:59 Reply Quote 0
                • J Offline
                  jsuarez Bronze Member @Clausam
                  last edited by 23 Feb 2019, 14:59

                  @Clausam For me it’s working. Could it be possible that you are using features of SA that disable syncing with MC (namely routes or sports customisation from SA)? If this is the case and you want to keep tracking progress in MC you will have to reset your watch.

                  C 1 Reply Last reply 23 Feb 2019, 15:27 Reply Quote 0
                  • C Offline
                    Clausam @jsuarez
                    last edited by 23 Feb 2019, 15:27

                    @jsuarez As you state, it may the case it is caused by SA because I basically switched to use SA on my phone only (as recommended somewhere). My aim was to use SA on my phone and MC on web (sync via USB and to get more detailed analysis).
                    Do you know if that would be a possible use case here during the transition phase?

                    S 1 Reply Last reply 23 Feb 2019, 15:31 Reply Quote 0
                    • S Offline
                      stromdiddily Gold Members @Clausam
                      last edited by 23 Feb 2019, 15:31

                      @Clausam it’s tricky but doable. Search the forum here and you should find a thread w instructions.

                      Short of it is, if you use sports mode customization through the app you won’t be able to use MC.

                      Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

                      User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

                      C 1 Reply Last reply 23 Feb 2019, 15:48 Reply Quote 0
                      • C Offline
                        Clausam @stromdiddily
                        last edited by 23 Feb 2019, 15:48

                        @stromdiddily Thanks, I think this may be the reason because I’m recently started to use sports mode customization via the SA and it could well be same time the sync to MC stopped working.

                        If this is the case, I think I would go back to Movecount on my phone and not use SA so far.
                        The SportsTracker app on the phone anyway provides basically the same data presentation than SA (it looks SA and SportsTracker app are the same app) .

                        J B 2 Replies Last reply 23 Feb 2019, 17:42 Reply Quote 0
                        • J Offline
                          jsuarez Bronze Member @Clausam
                          last edited by 23 Feb 2019, 17:42

                          @Clausam I don’t use SA’s sport mode customisation nor route editor. That’s why I can sync to MC. I intend to do so until MC is closed or SA gets a web frontend.

                          If that is also valuable to you, search on the forum how to reset the watch and connect again to both MC and SA.

                          C 1 Reply Last reply 23 Feb 2019, 22:16 Reply Quote 0
                          • B Offline
                            Brad_Olwin Moderator @Clausam
                            last edited by 23 Feb 2019, 21:17

                            @Clausam said in Movescount not tracking progress since week 1 2019?:

                            @stromdiddily Thanks, I think this may be the reason because I’m recently started to use sports mode customization via the SA and it could well be same time the sync to MC stopped working.

                            If this is the case, I think I would go back to Movecount on my phone and not use SA so far.
                            The SportsTracker app on the phone anyway provides basically the same data presentation than SA (it looks SA and SportsTracker app are the same app) .

                            They are not the same app, the data will sync to SportsTracker but some data may not be accurate.

                            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                            1 Reply Last reply Reply Quote 1
                            • C Offline
                              Clausam @jsuarez
                              last edited by 23 Feb 2019, 22:16

                              @jsuarez Thanks for the hint. I found the post with the Parallel use:

                              https://forum.suunto.com/topic/668/parallel-use-with-mc-app/6

                              It looks the new Moves are now synched to MC.
                              However the moves I made during in the period where there was not sync to MC, but only SA, they are not synched to MC.

                              1 Reply Last reply Reply Quote 0
                              • J Offline
                                jsuarez Bronze Member
                                last edited by 17 Mar 2019, 17:21

                                Seems like movescount is not tracking progress again… Any known problem, @Dimitrios-Kanellopoulos ?

                                D 1 Reply Last reply 17 Mar 2019, 18:22 Reply Quote 1
                                • D Online
                                  Dimitrios Kanellopoulos Community Manager @jsuarez
                                  last edited by 17 Mar 2019, 18:22

                                  @jsuarez no known issue…

                                  Community Manager / Admin @Suunto
                                  Creator of Quantified-Self.io
                                  youtube.com/c/dimitrioskanellopoulos
                                  https://instagram.com/dimitrioskanellopoulos
                                  https://www.strava.com/athletes/7586105

                                  1 Reply Last reply Reply Quote 0
                                  • J Offline
                                    jsuarez Bronze Member
                                    last edited by 17 Mar 2019, 20:37

                                    This is what I get today…

                                    6D029FF3-2D48-423E-B379-B862EAB677BF.png

                                    J Saketo NemoS 2 Replies Last reply 19 Mar 2019, 16:22 Reply Quote 0
                                    • J Offline
                                      jsuarez Bronze Member @jsuarez
                                      last edited by 19 Mar 2019, 16:22

                                      @jsuarez
                                      It’s working normally as of today and it even reflects the moves of the last few days.

                                      1 Reply Last reply Reply Quote 1
                                      • D Online
                                        Dimitrios Kanellopoulos Community Manager
                                        last edited by 19 Mar 2019, 16:23

                                        yeah I reported that 😉

                                        Community Manager / Admin @Suunto
                                        Creator of Quantified-Self.io
                                        youtube.com/c/dimitrioskanellopoulos
                                        https://instagram.com/dimitrioskanellopoulos
                                        https://www.strava.com/athletes/7586105

                                        J 1 Reply Last reply 19 Mar 2019, 22:14 Reply Quote 0
                                        • J Offline
                                          jsuarez Bronze Member @Dimitrios Kanellopoulos
                                          last edited by 19 Mar 2019, 22:14

                                          @Dimitrios-Kanellopoulos cheers for that! 👍

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