April Transition Update

[coldrainsnow]

@Dimitrios-Kanellopoulos said in April Transition Update:

Hey hi @coldrainsnow ,

@coldrainsnow said in April Transition Update:

customer service.

… just a question as I am collecting feedback about customer service I think you don’t mean customer care/support etc. Right?

Well I’m not sure what the difference is to be honest. I use “customer service” as an umbrella term to cover a company’s interaction with its customers. It’s the lack of communication and lack of clarity from Suunto that has been frustrating, as well as the lack of proposed timeline of this switch. Bigger than that it’s the lack of faith in a product and brand that I have invested money in.

If you are considering “customer care” to be things like repairing watches, then I can’t really speak to that as my two Ambit 3s have always worked fine and I have not needed any repairs.

Thanks again for taking and relaying data, it’s been the one positive link in the whole communication team so far.

[SteveAG]

I for one do not want, even need, the forthcoming Suunto App. I use Movescount on my desk top and have no SmartPhone. I do not use my iPad for this type of thing. The possibility that Movescount may disappear is more than disappointing, it would be a disaster for me. Although I recognise some inadequacies, I can live with them.
Please don’t let Movescount die until the Suunto App works with desktop computers.

[SteveAG]

@Katherine-Struthers
I agree with all these points.
My Spartan Sport HR is barely 4 months old but has been very heavily used to analise my MTB, off-piste skiing, ski touring and walking outings.
Analysis of these activities on a big screen is a pleasure.
I don’t have a smart phone and am not about to use my tablet in this way. I need that desk-top facility. Don’t let it die.

[Lukasz Gawlik]

Do you plan to publish or suggest any software, let me download data from my Ambit 1 and upload it to some other services like Strava? Ambit 1 was the best Heavy Duty watch I ever had. I took aprt in many OCR races with it, I even fall down from a rock when climbing and got some minor scratches on it. Last year I’d bought Spartan Sport and when I did crawls on the sand I did so many awful scratches on it… it’s not a watch for OCRs, climbing and many other outdoor activities like that… I don’t know why such sport modes were implemented in it…

Therefore I would like to still use my ambit 1 and have possibility to download recordings from it.

[Jonathan Lander]

I will add to what I said in the initial announcement thread. Suunto, please give me the ability to make routes and waypoints through a web interface on a computer rather than only through an interface on a phone. Planning major backcountry routes through a tiny interface without easy access to online maps and other sources prior to trips will drive me away. Thank you.

[Brad_Olwin]

@Jonathan-Lander said in April Transition Update:

I will add to what I said in the initial announcement thread. Suunto, please give me the ability to make routes and waypoints through a web interface on a computer rather than only through an interface on a phone. Planning major backcountry routes through a tiny interface without easy access to online maps and other sources prior to trips will drive me away. Thank you.

You can do this already!!! I don’t understand what is preventing you from drawing a route on any web page that supports GPX export. Then import into SA. This is how I do it. What is missing are waypoints and we do need them.

[A Former User]

What is missing is this exactly. Plan your routes on ANY website.
Whereas before we had the known MC quality (for better or for worse), now I have to figure out which website has or has not got the same features as MC, register an account, learn the quirks etc.

Suunto took something that just worked and made it more difficult.

I recently tried to create a route of 1,5K on a website that was mentioned in the third party tools thread. Long story short, thank God for MC’s snap to existing road feature or I would be still lost.
Anyway, we will adapt even unwillingly

[sartoric]

@Yannis-Belouris said in April Transition Update:

I recently tried to create a route of 1,5K on a website that was mentioned in the third party tools thread. Long story short, thank God for MC’s snap to existing road feature or I would be still lost.

Out of curiosity, which one ?
I’ve used different websites (gpsies, komoot, gaia) and even basecamp but I didn’t face particular issues.

[someguythatruns]

@Yannis-Belouris said in April Transition Update:

I recently tried to create a route of 1,5K on a website that was mentioned in the third party tools thread. Long story short, thank God for MC’s snap to existing road feature or I would be still lost

Personally speaking, the snap to existing road feature is why I can’t use MC for mapping routes. There’s loads of trails it doesn’t recognise that I know are there, so going from point A to B along a trail can’t be done, MC has me going miles around instead! Never used it because of this.

MC is overrated.

[Brad_Olwin]

@Yannis-Belouris ANY website may not work but every single one I have tried works and all of them snap to roads and trails.

[A Former User]

@Brad_Olwin I used openrunner. Probably tried for half an hour. Did not find a way to snap to roads, maybe there was but I was in a hurry.
And to make my point clear, openrunner may be better than MC but please think of the average user.
They need to know of openrunner (is it good for trails in Greece? Who knows…, then create a new account, learn how to use the website, export gpx, import to suunto watch.
Which of the above steps is not an added step that was not needed before?

Not to mention that currently I can prepare a route and upload it to friends movescount accounts (I have their login info) without them having to do anything.
Let’s try to think about the average user here

All this defense because of no web interface…

[sartoric]

@Yannis-Belouris
You’re not using SA for routes, correct ?

[stevena]

@someguythatruns ùyou can turn of the snap to road feature…
Works a charm.

[almic]

So we are now 16+ days into May.
Where is the May update?

[pescacebesforum]

@almic This year, May has 31 days

[Mi_chael]

@almic

The S9 limited ed. RedBull will be shipped the 23.
Perhaps the next firmware come with it?

Or at the same time of the Sunnto 5 will be released.

[freeheeler]

@Mi_chael
redbull limited?
nice to know, for some reason i don’t notice a lot of suuntos marketing.

[General_Witt]

@almic said in April Transition Update:

So we are now 16+ days into May.
Where is the May update?

What May update? When and where was it announced?

[sartoric]

@General_Witt
Update about services … not FW or SA update

[A Former User]

@Yannis-Belouris You’re right. It seems that Suunto is afraid of making a fool of himself because he can not develop a web in conditions and only relies on third party applications and websites.
And those of us who have trusted Suunto are still waiting for a good website while they launch Suunto 9 Special Edition RedBull.
It’s pretty shameful !!!