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    Move not syncing with Movescount

    Scheduled Pinned Locked Moved Digital service transition
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    • Tom H EdwardsT Offline
      Tom H Edwards
      last edited by

      Hi, did a 50 mile cycle ride yesterday, and been trying to sync my move from my ambit3 with Movescount since…but no luck

      Any suggestions or ideas why this could be?

      freeheelerF sartoricS 2 Replies Last reply Reply Quote 0
      • freeheelerF Offline
        freeheeler @Tom H Edwards
        last edited by

        @Tom-H-Edwards
        MC app or web thru Moveslink2?

        living sideways

        1 Reply Last reply Reply Quote 0
        • Tom H EdwardsT Offline
          Tom H Edwards
          last edited by

          I use the Movescount app on my iphone. Tried unpairing and repairing but still nothing.

          Had this issue before…love the watch, but this is massive downside to suunto 😔

          freeheelerF 1 Reply Last reply Reply Quote 0
          • sartoricS Offline
            sartoric Moderator @Tom H Edwards
            last edited by

            @Tom-H-Edwards
            Are you trying to sync now or you did it yesterday ?

            Because : https://forum.suunto.com/topic/2826/service-maintenance

            SVTS - 2.40.38
            SSSWHR BARO Amber - 2.8.32
            Samsung A5 2016 - Android 7.0
            Samsung A33 2022 - Android 14 - One UI 6.1
            Suunto App Android 5.2.5 beta
            Suunto App IOs 2.45.0 (19123) beta on MBP M1

            Tom H EdwardsT 1 Reply Last reply Reply Quote 0
            • freeheelerF Offline
              freeheeler @Tom H Edwards
              last edited by

              @Tom-H-Edwards
              my wife’s Ambit 3 R has had sync issues last week, too. It worked after unpairing and reconnecting but that was on Android.
              I would also try to sync thru the cable directly to the web.

              I think the service maintenance is only affecting SA, not MC (?!).

              living sideways

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              • Tom H EdwardsT Offline
                Tom H Edwards @sartoric
                last edited by

                @sartoric tried yesterday, and still trying now

                1 Reply Last reply Reply Quote 0
                • sartoricS Offline
                  sartoric Moderator
                  last edited by

                  Do you have Suunto App installed on your phone and BT always active ?

                  SVTS - 2.40.38
                  SSSWHR BARO Amber - 2.8.32
                  Samsung A5 2016 - Android 7.0
                  Samsung A33 2022 - Android 14 - One UI 6.1
                  Suunto App Android 5.2.5 beta
                  Suunto App IOs 2.45.0 (19123) beta on MBP M1

                  Tom H EdwardsT 1 Reply Last reply Reply Quote 0
                  • Tom H EdwardsT Offline
                    Tom H Edwards @sartoric
                    last edited by

                    @sartoric its only active once i open the suunto app. After a ride or run, i stop the ctivity on the watch, then open the suunto app on my iphone…usually syncs with Movescount

                    sartoricS 1 Reply Last reply Reply Quote 0
                    • sartoricS Offline
                      sartoric Moderator @Tom H Edwards
                      last edited by

                      @Tom-H-Edwards
                      Ok.
                      If you sync with SA first, you won’t be able to sync the same activity via MC.

                      SVTS - 2.40.38
                      SSSWHR BARO Amber - 2.8.32
                      Samsung A5 2016 - Android 7.0
                      Samsung A33 2022 - Android 14 - One UI 6.1
                      Suunto App Android 5.2.5 beta
                      Suunto App IOs 2.45.0 (19123) beta on MBP M1

                      Tom H EdwardsT freeheelerF cosme.costaC 3 Replies Last reply Reply Quote 1
                      • Tom H EdwardsT Offline
                        Tom H Edwards @sartoric
                        last edited by

                        @sartoric sorry…was meant to say Movescount app, i havent tried suunto app yet

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                        • freeheelerF Offline
                          freeheeler @sartoric
                          last edited by

                          @sartoric said in Move not syncing with Movescount:

                          If you sync with SA first, you won’t be able to sync the same activity via MC.

                          yep, always date your wife first and then the new girlfriend 😉

                          living sideways

                          1 Reply Last reply Reply Quote 0
                          • cosme.costaC Offline
                            cosme.costa @sartoric
                            last edited by

                            @sartoric said in Move not syncing with Movescount:

                            @Tom-H-Edwards
                            Ok.
                            If you sync with SA first, you won’t be able to sync the same activity via MC.

                            Well, with Android at least, and if you haven’t used SA sports mode customization you can sync first SA and then MC (mobile or web), in fact is the order that I do, first SA and then MC (MC does not export well the ascent/descent to Strava)

                            freeheelerF 1 Reply Last reply Reply Quote 0
                            • freeheelerF Offline
                              freeheeler @cosme.costa
                              last edited by

                              @cosmecosta
                              yes that is true, I also changed my Strava to sync from SA now for exactly the altitude reasons.

                              living sideways

                              1 Reply Last reply Reply Quote 0
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