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    Move not syncing with Movescount

    Scheduled Pinned Locked Moved Digital service transition
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    • sartoricS Offline
      sartoric Moderator @Tom H Edwards
      last edited by

      @Tom-H-Edwards
      Are you trying to sync now or you did it yesterday ?

      Because : https://forum.suunto.com/topic/2826/service-maintenance

      SVTS - 2.40.38
      SSSWHR BARO Amber - 2.8.32
      Samsung A5 2016 - Android 7.0
      Samsung A33 2022 - Android 14 - One UI 6.1
      Suunto App Android 5.2.5 beta
      Suunto App IOs 2.45.0 (19123) beta on MBP M1

      Tom H EdwardsT 1 Reply Last reply Reply Quote 0
      • freeheelerF Offline
        freeheeler @Tom H Edwards
        last edited by

        @Tom-H-Edwards
        my wife’s Ambit 3 R has had sync issues last week, too. It worked after unpairing and reconnecting but that was on Android.
        I would also try to sync thru the cable directly to the web.

        I think the service maintenance is only affecting SA, not MC (?!).

        living sideways

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        • Tom H EdwardsT Offline
          Tom H Edwards @sartoric
          last edited by

          @sartoric tried yesterday, and still trying now

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          • sartoricS Offline
            sartoric Moderator
            last edited by

            Do you have Suunto App installed on your phone and BT always active ?

            SVTS - 2.40.38
            SSSWHR BARO Amber - 2.8.32
            Samsung A5 2016 - Android 7.0
            Samsung A33 2022 - Android 14 - One UI 6.1
            Suunto App Android 5.2.5 beta
            Suunto App IOs 2.45.0 (19123) beta on MBP M1

            Tom H EdwardsT 1 Reply Last reply Reply Quote 0
            • Tom H EdwardsT Offline
              Tom H Edwards @sartoric
              last edited by

              @sartoric its only active once i open the suunto app. After a ride or run, i stop the ctivity on the watch, then open the suunto app on my iphone…usually syncs with Movescount

              sartoricS 1 Reply Last reply Reply Quote 0
              • sartoricS Offline
                sartoric Moderator @Tom H Edwards
                last edited by

                @Tom-H-Edwards
                Ok.
                If you sync with SA first, you won’t be able to sync the same activity via MC.

                SVTS - 2.40.38
                SSSWHR BARO Amber - 2.8.32
                Samsung A5 2016 - Android 7.0
                Samsung A33 2022 - Android 14 - One UI 6.1
                Suunto App Android 5.2.5 beta
                Suunto App IOs 2.45.0 (19123) beta on MBP M1

                Tom H EdwardsT freeheelerF cosme.costaC 3 Replies Last reply Reply Quote 1
                • Tom H EdwardsT Offline
                  Tom H Edwards @sartoric
                  last edited by

                  @sartoric sorry…was meant to say Movescount app, i havent tried suunto app yet

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                  • freeheelerF Offline
                    freeheeler @sartoric
                    last edited by

                    @sartoric said in Move not syncing with Movescount:

                    If you sync with SA first, you won’t be able to sync the same activity via MC.

                    yep, always date your wife first and then the new girlfriend 😉

                    living sideways

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                    • cosme.costaC Offline
                      cosme.costa @sartoric
                      last edited by

                      @sartoric said in Move not syncing with Movescount:

                      @Tom-H-Edwards
                      Ok.
                      If you sync with SA first, you won’t be able to sync the same activity via MC.

                      Well, with Android at least, and if you haven’t used SA sports mode customization you can sync first SA and then MC (mobile or web), in fact is the order that I do, first SA and then MC (MC does not export well the ascent/descent to Strava)

                      freeheelerF 1 Reply Last reply Reply Quote 0
                      • freeheelerF Offline
                        freeheeler @cosme.costa
                        last edited by

                        @cosmecosta
                        yes that is true, I also changed my Strava to sync from SA now for exactly the altitude reasons.

                        living sideways

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