Important: is your S9/S5/Spartan AGPS up-to-date when Syncing with the Suunto app?

Dimitrios Kanellopoulos

Lets do that

borgelkranz

Today I unwillingly joined the club. Today my SSU (2.8.24) was no longer counting steps. So I did a soft reset (12s upper button press). Afterwards aGPS was N/A and stayed this way. Syncing via SA (4.6.0) did not change that, even though SA stated that is was optimizing GPS. Connecting the SSU via Suunto Link provided me with aGPS dated 2019-07-231T12:05:01Z.

fejker

@suzzlo me three. I checked mine and it was 21st July, then attempted to update/sync via SA and waited about 15 min, checked version and it was the same. Did the 12s reset and the version changed to N/A, synced with SA and waited 15 min, still N/A. Then I tried SL and now my SSU is stuck in an “Optimizing GPS performance” loop on SL. Updating with SA does nothing.
Maybe I will force-flash the watch when it charges up and try again, but I don’t really want to set up my custom sport modes and custom HR zones again .

suzzlo

@Dimitrios-Kanellopoulos done

cosme.costa

@fejker said in Important: is your S9/S5/Spartan AGPS up-to-date when Syncing with the Suunto app?:

@suzzlo me three. I checked mine and it was 21st July, then attempted to update/sync via SA and waited about 15 min, checked version and it was the same. Did the 12s reset and the version changed to N/A, synced with SA and waited 15 min, still N/A. Then I tried SL and now my SSU is stuck in an “Optimizing GPS performance” loop on SL. Updating with SA does nothing.
Maybe I will force-flash the watch when it charges up and try again, but I don’t really want to set up my custom sport modes and custom HR zones again .

I think that the problem is NOT in the watch, it is in Suunto side, it was working properly less than a week ago. I do not see why a reflash of the firmware will help.

Try with MC mobile, probably you will get 21/07/2019

fejker

@cosmecosta yes, you are right - I tried reflashing and finally got at least 21/7/2019 instead of N/A, and Suuntolink is still in a loop.

Dimitrios Kanellopoulos

Thank you very much @cosmecosta and @fejker for these last comments and trying.

cosme.costa

@Dimitrios-Kanellopoulos said in Important: is your S9/S5/Spartan AGPS up-to-date when Syncing with the Suunto app?:

Thank you very much @cosmecosta and @fejker for these last comments and trying.

Anytime @Dimitrios-Kanellopoulos. I hope Suunto finds a fix as soon as possible if not I’m still going to run, with a bad track but running, that eventually is what matters.

WEM_t

My was also stuck at 21.07.! After 12sec reset now it’s N/A after trying to sync a few times.

SSU and SA on Android.

Br
Werner

Dimitrios Kanellopoulos

Hi all. I understand that this is a big issue at the moment.

I can help but I need the app logs from Android.

On the android app, go to settings and tap the version many times.
Logging will start.
Once this is started please try to sync the watch to get AGPS.
Once this is done go again and tap the version many times to stop the logging.
After this is done., you will have a folder called stt-dump. Zip that folder and upload it somewhere and share it with me in a private message.
Please do not share this publicly as it contains your account ifo.

MichalJ

@Dimitrios-Kanellopoulos I sended link to you.

Mff73

@Dimitrios-Kanellopoulos
Sent

pilleus

SSU 2.8.24
SA latest beta
Android 9

GPS shows N/A, but sync of activities is okay. GPS fix is okay, GPS accuracy is okay.

No problems with the watch.

HawkEye6

SSU & SSWHR stuck on 21/07/21 as well and also looping in Suuntolink.
Have not reset or anything else

cosme.costa

@Dimitrios-Kanellopoulos Link with the logs sent!

Pierangelo

AGPS UPDATED TO 2019-07-21

Watch:Suunto Spartan Ultra
Software 2.8.24
App: version 1.10.0
Iphone Xs
IOS: 13.0 (beta version)

Rob33

@pilleus said in Important: is your S9/S5/Spartan AGPS up-to-date when Syncing with the Suunto app?:

SSU 2.8.24
SA latest beta
Android 9

GPS shows N/A, but sync of activities is okay. GPS fix is okay, GPS accuracy is okay.

No problems with the watch.

Me too…

borgelkranz

@Dimitrios-Kanellopoulos I’ll send a link to the logs in a couple of minutes.

Dimitrios Kanellopoulos

Hi all. Most probably the issue is identified. I ll update you with info and status.
No more needs for logs. Thanks a lot!

borgelkranz

@Dimitrios-Kanellopoulos Hey, wait: thanks to you!