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    S9 Baro, no event uploading

    Scheduled Pinned Locked Moved Digital service transition
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    • Dimitrios KanellopoulosD Online
      Dimitrios Kanellopoulos Community Manager
      last edited by

      You cannot upload to moves count if you have customized sport modes via the Suunto app or did a route sync. There is a dialog asking you to confirm this.

      It’s not recommended to use both apps.

      Regarding the ps , with Suunto app you can do route planning.

      Community Manager / Admin @Suunto
      Creator of Quantified-Self.io
      youtube.com/c/dimitrioskanellopoulos
      https://instagram.com/dimitrioskanellopoulos
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      M 1 Reply Last reply Reply Quote 0
      • freeheelerF Offline
        freeheeler @MoveOrRust
        last edited by

        @MoveOrRust
        no problems at all, sync s9b to android SA works like a charm.
        as dimitrios says, you must not sync to MC and SA. in fact, if MC is somewhere open in the background it will prevent to sync the watch to SA… my experience

        living sideways

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        • M Offline
          MoveOrRust @Dimitrios Kanellopoulos
          last edited by

          @Dimitrios-Kanellopoulos , no customized sport modes settings. I get that it is not “recommended” to use both BUT it was working great with both for 8 months. So why has it stopped uploading events. Let’s just focus on the Suunto App problem. What can be done to fix this. I have reset, reinstalled and updated every piece of software on watch, App and Samsung. Clearly the problem is the Suunto App. How can I get this fixed? Thx for taking the time to respond.

          freeheelerF Dimitrios KanellopoulosD 2 Replies Last reply Reply Quote 0
          • freeheelerF Offline
            freeheeler @MoveOrRust
            last edited by

            @MoveOrRust
            what version of SA do you have installed?

            living sideways

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            • M Offline
              MoveOrRust
              last edited by

              The latest version. I have re-installed several times and last week was last download.

              freeheelerF 1 Reply Last reply Reply Quote 0
              • freeheelerF Offline
                freeheeler @MoveOrRust
                last edited by

                @MoveOrRust
                did you try beta? 4.10.4?

                living sideways

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                • Dimitrios KanellopoulosD Online
                  Dimitrios Kanellopoulos Community Manager @MoveOrRust
                  last edited by

                  @MoveOrRust keep in mind that if you reinstall the watch software it wont sync old activities.

                  lets start with this. Do a fake on and check if it syncs with the Suunto app.

                  I am here to help. So a few things to keep in mind:

                  After software update/reset of the watch the activities are compressed into summaries and cannot be synced

                  Community Manager / Admin @Suunto
                  Creator of Quantified-Self.io
                  youtube.com/c/dimitrioskanellopoulos
                  https://instagram.com/dimitrioskanellopoulos
                  https://www.strava.com/athletes/7586105

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                  • Brad_OlwinB Offline
                    Brad_Olwin Moderator @MoveOrRust
                    last edited by Brad_Olwin

                    @MoveOrRust To check and determine whether the watch believes that the data have synced is to go into the logs and examine the color of the icons for your activities on the watch in the logs. Are they grey or colored? Grey icons indicate the activity has not synced while colored icons would indicate they have synced. Check this first and if they are colored then a sync did occur and we can work on figuring out where the activities synced to.

                    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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                    • M Offline
                      MoveOrRust @Dimitrios Kanellopoulos
                      last edited by

                      @Dimitrios-Kanellopoulos thx, will consider but hoping to find fix and not loose data. Does S9 only connect to a PC via Suunto link?

                      sartoricS 1 Reply Last reply Reply Quote 0
                      • sartoricS Offline
                        sartoric Moderator @MoveOrRust
                        last edited by

                        @MoveOrRust said in S9 Baro, no event uploading:

                        Does S9 only connect to a PC via Suunto link?

                        Yes.

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                        • M Offline
                          MoveOrRust @Brad_Olwin
                          last edited by

                          @Brad_Olwin thx, all event/activity logs appear coloured , the same colour displayed when selecting activity before exercise.

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                          • Jim AnagnostJ Offline
                            Jim Anagnost
                            last edited by

                            Hello,
                            I have the same problem. I purchased s9 and I cannot synchronize my watch with the Movescount web. In my phone app I have give it permission to link suunto app with movescount. Also in my computer I have close the moveslink2 that I used in my traverse.

                            could you please help me?

                            freeheelerF M 2 Replies Last reply Reply Quote 0
                            • freeheelerF Offline
                              freeheeler @Jim Anagnost
                              last edited by freeheeler

                              @Jim-Anagnost
                              did you connect SA on the phone with S9B?
                              Then you need to force stopp SA in app manager in order to sync to MC
                              OR if you have setup your sportmodes with SA it’s not possible to sync to MC

                              living sideways

                              Jim AnagnostJ 1 Reply Last reply Reply Quote 0
                              • M Offline
                                margusl @Jim Anagnost
                                last edited by

                                @Jim-Anagnost said in S9 Baro, no event uploading:

                                /…/have give it permission to link suunto app with movescount /…/

                                Connecting to Movescount service from Suunto App is only for transferring your existing Movescount activities to Suunto App, it will not change the way your upcoming activities are handled nor will it create any kind of SuuntoApp-to-Movescount link.

                                freeheelerF 1 Reply Last reply Reply Quote 1
                                • freeheelerF Offline
                                  freeheeler @margusl
                                  last edited by

                                  @margusl
                                  but what’s possible if you have strava, you can use syncmytracks to sync from SA to strava thru syncmytracks back to MC…
                                  but I saw that total ascent will be around 100% off and it seems that it is not sustainable anyway in case S9 is your only watch.
                                  I appreciate QS more and more to check my activities on a big screen

                                  living sideways

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                                  • Jim AnagnostJ Offline
                                    Jim Anagnost @freeheeler
                                    last edited by Jim Anagnost

                                    @TELE-HO
                                    I disconnect the watch from the suunto app in iPhone and then I connect it in my pc. In the pc the suunto syn appears and then I go to the site and nothing.
                                    I have not do anything in watch.
                                    Nothing seems in The site.
                                    Also when the pc finds the watch and opens the app for syn, nowhere is asking for the username and password for movescount site.
                                    I am completely lost.

                                    freeheelerF 1 Reply Last reply Reply Quote 0
                                    • freeheelerF Offline
                                      freeheeler @Jim Anagnost
                                      last edited by freeheeler

                                      @Jim-Anagnost
                                      sportmode customization is done in SA, not in the watch… did you do that maybe? It should give you a warning that you can’t connect to MC though…
                                      maybe a softreset could help?

                                      living sideways

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