Sleep tracking suunto 9

sartoric

@ianpet
So you should contact support and maybe send it to repair service

ianpet

@sartoric that will take weeks might as well get different model lost all faith in the 9

cosme.costa

@ianpet said in Sleep tracking suunto 9:

@sartoric that will take weeks might as well get different model lost all faith in the 9

I’ve never used Suunto Support for repairs but from what I have read it is pretty fast.
On the other hand, did you have lost faith in your S9 because you can’t enable sleep tracking when all the other people that has the S9 says that works? I include myself among them. Well, good luck!

lost_today

@ianpet hi
I once sent my ambit in for repairs on sticky buttons. It was an excellent service. UPS came to collect watch from my doorstep and I could track every move from leaving my house to repair centre and return. All in all took around a week. Which I think is very impressive

surfboomerang

@lost_today I had the same experience. Within a week I had a new watch

surfboomerang

@ianpet can you describe the problem in a bit more detail? “It doesn’t work” isn’t a really significant description.

Like:

What did you configure on the watch?
How did you test the setting?
What did you expect as a result?
What is the result you get at the moment.
Etc…

jthomi

@surfboomerang We ask that several times now, all we get is “I did everything like the manual”, also hoping for a more detailed description, so @ianpet what can you share?

sartoric

maybe he/she could ask for a refund

ianpet

@cosmecosta I want everything to work the sleep tracking is very handy for me

ianpet

@jthomi mine just wont do anything at night time by recording should I factor set the watch

jthomi

@ianpet Did you read this note? Maybe something to do with this? Otherwise I am running out of knowledge here. When you do everything according to the manual and the tips here, there is not much we can do to help you here.

If you go to bed before your bedtime and also wake up after your bedtime, your watch does not count that as a sleep >session. You should set your bedtime according to the earliest you may go to bed and the latest you may wake up.

cosme.costa

@ianpet said in Sleep tracking suunto 9:

@cosmecosta I want everything to work the sleep tracking is very handy for me

But what do you do? I mean, do you go to the sleep tracking screen pushing the lower button (from the main screen, there are other ways to enable it), then keep pushed the middle button and there you enable it with the toggle. You can also set the extra parameters.
Do you wear the watch tight enough for the OHR readings (I do not know if this is completely necessary)?

The watch will not show anything at night. The next day you will get a summary in the watch and when you sync with the SA you will get info there.

Could you send some pictures? Or what do you expect.

Brad_Olwin

@ianpet said in Sleep tracking suunto 9:

@jthomi mine just wont do anything at night time by recording should I factor set the watch

Please post some photos of watch settings and sleep screens.

Stefan Kersting

someone which testes how much battery the sleep tracking with HR takes?

Maryn

@Stefan-Kersting last night: 8h of sleep -> 4%, Not disturb ON

Stefan Kersting

@Maryn sounds pretty much. Are there any test how much this function reduses the battery lifetime?

sartoric

Consider that probably also OHR is always on

Maryn

@sartoric yes, daily OHR is set to ON.