A little annoyed

nathalier71 · 14 Jan 2020, 02:52

It’s the second time I lose everything on my watch because of errors when charging my Suunto 9 in my Macbook. I don’t know what the problem is… I’m ready to return my watch and get a refund… how annoying!
What am I doing wrong? I plug it in, and that’s it… argh.

freeheeler · 14 Jan 2020, 05:33

@nathalier71
is it possible for you to share more info?
the guys in here are very helpful, but “I’ve lost everything on my watch” is a too general statement.

cosme.costa · 14 Jan 2020, 08:31

As @TELE-HO says I think your complain is quite hollow without more information. We can not help you if you don’t give more information.

On the the other hand I do not know/see how you can lose everything when you put it to charge in the computer/mac except if you go to settings and do a hard reset. And what’s everything: configurations, sports mode?

BTW, the title of the post states your feelings not your problem and it doesn’t help either. you should change it.

Charles D · 14 Jan 2020, 13:52

I’m in the procces of having this happen for the second time in four days. Plug in the watch to charge overnight. Come back and it’s displaying the down-pointing arrow with dots icon. The Suuntolink software say update required or something and it takes half an hour to do things.

Quite annoyed!

freeheeler · 14 Jan 2020, 13:55

@Charles-D
and did you loose anything on the watch?
did you wait for the update to be completed?

cosme.costa · 14 Jan 2020, 13:59

@Charles-D said in A little annoyed:

I’m in the procces of having this happen for the second time in four days. Plug in the watch to charge overnight. Come back and it’s displaying the down-pointing arrow with dots icon. The Suuntolink software say update required or something and it takes half an hour to do things.

Quite annoyed!

Are you using MC and SA at the same time? I recall that some people have this problem because they use both apps at the same time, not killing one of them. If that is your case you could search in the forum.

surfboomerang · 14 Jan 2020, 16:46

I posted this on another thread. Maybe it is useful to you.

https://forum.suunto.com/topic/3712/suunto-5-not-working-showing-an-arrow/12

walters4060 · 15 Jan 2020, 03:20

@nathalier71 I have experienced the same problem but only when charging on my Mac. I believe when he says he lost everything he is referring to the watch resetting to factory mode and have to enter and reconnect all pods, devices and sensors and reconnect to app. All profile and personal setting are gone. I agree it’s very annoying. I haven’t experienced this using an iPhone charger. Seems to only happen when connected to the computer.

isazi · 15 Jan 2020, 08:41

@walters4060 could it be the case that connecting the watch to a Mac launches Suuntolink (or whatever is the software on Mac, sorry I don’t use one) automatically and said app tries to update the watch?

sartoric · 15 Jan 2020, 10:27

@isazi
Maybe, who knows

I use a mac (and yes it’s Suuntolink that starts plugging the watch) and I’ve never had such issue.

@nathalier71 @walters4060
Maybe it’s related to the OS , I’m still on High Sierra.
Which one do you have ?

jthomi · 15 Jan 2020, 10:29

@isazi You can disable and enable this feature of auto-starting SuuntoLink on the Mac. If I remember correctly, I think you have to start the update by clicking on a button? At least thats how I do it.

sartoric · 15 Jan 2020, 10:34

@jthomi
Correct, you can disable it in settings and the upgrade (both SL and FW) starts only if you want to, and factory reset it’s not something that you can do by mistake, pressing the wrong link.

Maybe log can be sent to Suunto when this happen

A Former User · 29 Feb 2020, 06:49

I have a Suunto Spartan and am seeing the arrow for a few times now.
At first I managed to reset it by letting the battery go flat (as a soft reset and hard reset did NOT work).
After this I was able to use it on 2 hikes.

The day after the 2nd hike, I put on the watch and 10 minutes later the arrow appeared again. This time a soft reset worked.
Later that day I went on a hike and guess what? During the hike the arrow appeared again. Soft reset or hard reset did NOT work.
I have drained the battery for 1 day and tried a hard reset again: it did NOT work.

I have had the watch for 2 years without problems but am not thinking of buying a new one: a GARMIN.

surfboomerang · 29 Feb 2020, 15:45

@ldavis730 Do you use both Movescount app and Suunto app?

A Former User · 30 Nov 2020, 02:33

@surfboomerang no I didn’t. The watch died on me. Battery went flat and after recharging it, it went flat within a few hours again. Lost case this watch.