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Suunto 7 sync issue

Scheduled Pinned Locked Moved Suunto 7
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  • G Offline
    Gareth Stockdale
    last edited by 17 Feb 2020, 21:42

    I performed a 2 hr run on Sunday. Still today it has not appeared on the phone Suunto app. The phone shows the sync is fine. Any ideas? Tried multiple reboots.

    B 1 Reply Last reply 17 Feb 2020, 21:52 Reply Quote 0
    • B Offline
      Brad_Olwin Moderator @Gareth Stockdale
      last edited by Brad_Olwin 17 Feb 2020, 21:52

      @Gareth-Stockdale Should not happen, mine have been immediate. Is the WearOS app showing your phone is connected? Second, check the icon on the watch for the workout in the Diary, is it grey or colored?

      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

      G 1 Reply Last reply 17 Feb 2020, 21:54 Reply Quote 0
      • G Offline
        Gareth Stockdale @Brad_Olwin
        last edited by 17 Feb 2020, 21:54

        @Brad_Olwin yes, I shows connected via Bluetooth.

        ? 1 Reply Last reply 17 Feb 2020, 22:01 Reply Quote 0
        • ? Offline
          A Former User @Gareth Stockdale
          last edited by A Former User 17 Feb 2020, 22:01

          @Gareth-Stockdale Check the Diary in Suunto app on the watch. If the activity icon is grey, it hasn’t been properly synced to the phone and Suunto cloud.

          screen.png

          Also, there was a glitch with sync and app yesterday. My stuff synced but hasn’t made it to Training Peaks and Runalyze until today.

          G 1 Reply Last reply 17 Feb 2020, 22:05 Reply Quote 0
          • G Offline
            Gareth Stockdale @Guest
            last edited by 17 Feb 2020, 22:05

            @NickK nightmare I just deleted that 2hr run off my watch! Thought it was a test one I did after the event. Oh well, see what happens on my next run.

            ? 1 Reply Last reply 17 Feb 2020, 22:09 Reply Quote 0
            • ? Offline
              A Former User @Gareth Stockdale
              last edited by 17 Feb 2020, 22:09

              @Gareth-Stockdale There’s a chance it made it off the watch (if the icon was full color like on screenshot above) and just got stuck in the cloud. If that’s the case, it will come back. My TP and Runalyze stuff came through. Ended up with dupes because I ended up uploading FIT files manually yesterday.

              G 1 Reply Last reply 18 Feb 2020, 19:07 Reply Quote 0
              • G Offline
                Gareth Stockdale @Guest
                last edited by 18 Feb 2020, 19:07

                @NickK hi, I ended up performing a factory reset an resync to phone. Just completed a run and it was near instantaneous sync 🙂

                G 1 Reply Last reply 18 Feb 2020, 19:10 Reply Quote 0
                • G Offline
                  Gareth Stockdale @Gareth Stockdale
                  last edited by 18 Feb 2020, 19:10

                  … still lost that 10 miler though 😣 I am sure that top icon was yellow not grey.

                  ? 1 Reply Last reply 18 Feb 2020, 19:16 Reply Quote 0
                  • ? Offline
                    A Former User @Gareth Stockdale
                    last edited by 18 Feb 2020, 19:16

                    @Gareth-Stockdale Ping @Dimitrios-Kanellopoulos who might have keys to the cloud kingdom, or at least know which door to knock

                    1 Reply Last reply Reply Quote 0
                    • M Offline
                      Manuel Silvestri Bronze Member
                      last edited by 19 Feb 2020, 08:54

                      @NickK I Have the same problem with sync the running activity. It is present in the watch with yellow icon but not in Sunto App, nor in strava and TrainingPeaks. The strange thing is that I subscribed to https://quantified-self.io, connected to my suunto account and the acivity is correctly uploaded!!!

                      1 Reply Last reply Reply Quote 0
                      • D Offline
                        Dimitrios Kanellopoulos Community Manager
                        last edited by 19 Feb 2020, 09:43

                        Logging in / out of the app (also reinstall ) doesn’t help?

                        Does this happen with specific platform (ioS / Android) ?

                        Community Manager / Admin @Suunto
                        Creator of Quantified-Self.io
                        youtube.com/c/dimitrioskanellopoulos
                        https://instagram.com/dimitrioskanellopoulos
                        https://www.strava.com/athletes/7586105

                        M G 2 Replies Last reply 19 Feb 2020, 10:46 Reply Quote 0
                        • M Offline
                          Manuel Silvestri Bronze Member @Dimitrios Kanellopoulos
                          last edited by 19 Feb 2020, 10:46

                          @Dimitrios-Kanellopoulos I reinstalled the Suunto app (I’m using iOS) but the running activity is till missing.

                          1 Reply Last reply Reply Quote 1
                          • G Offline
                            Gareth Stockdale @Dimitrios Kanellopoulos
                            last edited by 19 Feb 2020, 13:47

                            @Dimitrios-Kanellopoulos I am using android

                            D 1 Reply Last reply 19 Feb 2020, 13:47 Reply Quote 1
                            • D Offline
                              Dimitrios Kanellopoulos Community Manager @Gareth Stockdale
                              last edited by 19 Feb 2020, 13:47

                              @Gareth-Stockdale and you still have issues?

                              Community Manager / Admin @Suunto
                              Creator of Quantified-Self.io
                              youtube.com/c/dimitrioskanellopoulos
                              https://instagram.com/dimitrioskanellopoulos
                              https://www.strava.com/athletes/7586105

                              G 1 Reply Last reply 19 Feb 2020, 21:53 Reply Quote 0
                              • G Offline
                                Gareth Stockdale @Dimitrios Kanellopoulos
                                last edited by 19 Feb 2020, 21:53

                                @Dimitrios-Kanellopoulos I am still missing that 10 mile run from Sunday. However after a factory reset and sync to phone, my last couple of runs have synced near instantaneously.

                                D 1 Reply Last reply 20 Feb 2020, 08:34 Reply Quote 0
                                • D Offline
                                  Dimitrios Kanellopoulos Community Manager @Gareth Stockdale
                                  last edited by 20 Feb 2020, 08:34

                                  @Gareth-Stockdale factory reset would have wiped all data , so sorry for that.

                                  Community Manager / Admin @Suunto
                                  Creator of Quantified-Self.io
                                  youtube.com/c/dimitrioskanellopoulos
                                  https://instagram.com/dimitrioskanellopoulos
                                  https://www.strava.com/athletes/7586105

                                  G 1 Reply Last reply 20 Feb 2020, 15:43 Reply Quote 0
                                  • G Offline
                                    Gareth Stockdale @Dimitrios Kanellopoulos
                                    last edited by 20 Feb 2020, 15:43

                                    @Dimitrios-Kanellopoulos yeah understood, but it was yellow for > 24 hours before that. I guess it’s not sat in the cloud. I have some data on Google fit, can I upload that to suunto app or just Strava?

                                    ? 1 Reply Last reply 20 Feb 2020, 15:56 Reply Quote 0
                                    • ? Offline
                                      A Former User @Gareth Stockdale
                                      last edited by 20 Feb 2020, 15:56

                                      @Gareth-Stockdale You can use SyncMyTracks to pull data from Google Fit into Strava or Movescount. The latter would throw it over the fence to Suunto assuming you have MC and the accounts are linked. You can also push into Sports Tracker, the original backend for Suunto app.

                                      G 1 Reply Last reply 22 Feb 2020, 11:08 Reply Quote 0
                                      • G Offline
                                        Gareth Stockdale @Guest
                                        last edited by Gareth Stockdale 22 Feb 2020, 11:08

                                        @NickK I just loaded up laptop (windows 10 pro) but suunto 7 now is not recognised by suuntolink app. Tried all the troubleshooting tips it offers. Any idea?

                                        I have tried USB and Bluetooth. I note that even though laptop says it is connected, I end up with two Suunto 7 2782 connections, one paired and one connected. However on my watch it says disconnected. When I click connect, it stays disconnected. But laptop says connected.

                                        G 1 Reply Last reply 22 Feb 2020, 12:24 Reply Quote 0
                                        • G Offline
                                          Gareth Stockdale @Gareth Stockdale
                                          last edited by 22 Feb 2020, 12:24

                                          @Gareth-Stockdale ignore that, just remembered watch does not connect with those. However as movescount is synced to suunto app, if I can upload to that, it should all appear.

                                          G 1 Reply Last reply 22 Feb 2020, 12:49 Reply Quote 0
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