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Bug: Wrong day of the week

Scheduled Pinned Locked Moved Spartan
wrongdaydisplay
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  • F Offline
    Fabio Chelli
    last edited by 15 Mar 2020, 17:55

    My spartan sport wrist he shows the wrong day of the week since 3 months. I tried to download the upgraded fw (reported to fix this bug) and load it in my watch but because my watch is seen as already upgraded (my fw is 2.8.24) the new fw able to fix the bug is not loaded in my watch. How can I do to fix this issue?

    S 1 Reply Last reply 15 Mar 2020, 19:35 Reply Quote 0
    • S Offline
      sartoric Moderator @Fabio Chelli
      last edited by 15 Mar 2020, 19:35

      @Fabio-Chelli
      Are you using suuntolink for fw upgrade?

      SVTS - 2.40.38
      SSSWHR BARO Amber - 2.8.32
      Samsung A5 2016 - Android 7.0
      Samsung A33 2022 - Android 14 - One UI 6.1
      Suunto App Android 5.2.5 beta
      Suunto App IOs 2.45.0 (19123) beta on MBP M1

      F 1 Reply Last reply 15 Mar 2020, 22:05 Reply Quote 0
      • F Offline
        Fabio Chelli @sartoric
        last edited by Fabio Chelli 15 Mar 2020, 22:05

        @sartoric yes. Because of the recent version of the fw already installed (2.8.24,) in my watch it does not load the new one (2.8.32) with the upgrade to fix the issue.

        M 1 Reply Last reply 16 Mar 2020, 09:50 Reply Quote 0
        • S Offline
          sartoric Moderator
          last edited by 15 Mar 2020, 22:25

          That’s strange.
          Have you tried to soft reset the watch and check if it gets the upgrade ?

          SVTS - 2.40.38
          SSSWHR BARO Amber - 2.8.32
          Samsung A5 2016 - Android 7.0
          Samsung A33 2022 - Android 14 - One UI 6.1
          Suunto App Android 5.2.5 beta
          Suunto App IOs 2.45.0 (19123) beta on MBP M1

          1 Reply Last reply Reply Quote 0
          • I Online
            isazi Moderator
            last edited by 16 Mar 2020, 09:10

            @Fabio-Chelli have you contacted support?

            Watch: Suunto Vertical Ti

            Blog: isazi's home

            F 1 Reply Last reply 29 Mar 2020, 08:56 Reply Quote 0
            • M Offline
              Mff73 @Fabio Chelli
              last edited by 16 Mar 2020, 09:50

              @Fabio-Chelli
              Don’t you know the manual update FW with Suuntolink, if you have the FW zip file ?
              Your watch is spartan sport wrist, right ?
              For all who knows, is it Ibiza model ? or may link user to the right FW file ?

              Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
              Suunto Vertical all black
              Wife : S9PP
              SA: Always the latest beta :)
              Android 13, Galaxy S205G

              1 Reply Last reply Reply Quote 0
              • F Offline
                Fabio Chelli @isazi
                last edited by 29 Mar 2020, 08:56

                @isazi Tried but after filling thousand data it crash before sending… any number for a call to support?

                I M 2 Replies Last reply 29 Mar 2020, 09:12 Reply Quote 0
                • I Online
                  isazi Moderator @Fabio Chelli
                  last edited by 29 Mar 2020, 09:12

                  @Fabio-Chelli should be on the website.

                  https://www.suunto.com/fy-nl/Support/customer-support/

                  Watch: Suunto Vertical Ti

                  Blog: isazi's home

                  1 Reply Last reply Reply Quote 0
                  • M Offline
                    Mff73 @Fabio Chelli
                    last edited by Mff73 29 Mar 2020, 12:44

                    @Fabio-Chelli

                    Have you tried to download manually the firmware file and upgrade manually?

                    Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                    Suunto Vertical all black
                    Wife : S9PP
                    SA: Always the latest beta :)
                    Android 13, Galaxy S205G

                    1 Reply Last reply Reply Quote 0
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