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    Management of permits with third-party services

    Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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    • auxinaA Offline
      auxina @sartoric
      last edited by auxina

      @sartoric

      Yes of course.
      They are applications that I connected, and then I disconnected.
      In Suunto app they are shown as connected, although I disconnected them from the third-party service.
      In the case of SPHODA and SportTrack I deleted my account months ago, however, suunto app shows connected.
      In the case of Health Sync, you are offline (from the Health Sync app).

      However, I cannot be sure that the Sunnto app does not transfer data if it continues to show “connected”

      S9B Titanium Iron Man
      2.26.8

      sartoricS 1 Reply Last reply Reply Quote 0
      • sartoricS Offline
        sartoric Moderator @auxina
        last edited by

        @auxina said in Management of permits with third-party services:

        @sartoric

        Yes of course.

        I forgot the old topic. Just seen it

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        • Dimitrios KanellopoulosD Offline
          Dimitrios Kanellopoulos Community Manager
          last edited by

          Here is what happens here.

          Speaking also from a partners perspective.

          You have a good point of “how do I know those other applications”.

          Well in the modern web many apps can connect to other apps. Some offer a convenience to show “their masters” and others don’t and that is ok.

          Example:

          • Training peaks , Strava -> Suunto is responsible for sending the data / managing the connection, refresh tokens etc.
          • Others -> Others are responsible for connecting to Suunto and managing the connection and data.

          So in order to disconnect some other service you need to go to the other service and do that.

          Since Suunto/Strava/Polar/Garmin (those being examples) support an API, many partners can connect to them and pull your data to display them via their apps etc.

          So in this case you are seeing a “promoted partners” page at your suunto app, with some details about it. Actually you can connect more than are listed there, and some time ago that list was smaller.

          I hope this helps

          Community Manager / Admin @Suunto
          Creator of Quantified-Self.io
          youtube.com/c/dimitrioskanellopoulos
          https://instagram.com/dimitrioskanellopoulos
          https://www.strava.com/athletes/7586105

          auxinaA 1 Reply Last reply Reply Quote 1
          • auxinaA Offline
            auxina @Dimitrios Kanellopoulos
            last edited by auxina

            @Dimitrios-Kanellopoulos

            I think I cant explain it.
            I have disconnected the services, from the third party’s website, but Suunto app keeps showing “connected”.

            Why does your app show connected?

            Are permissions still granted?

            Is the data accessible for these apps?

            It seems that in these cases Suunto app has the permissions granted forever. This should not be so.

            S9B Titanium Iron Man
            2.26.8

            Dimitrios KanellopoulosD 2 Replies Last reply Reply Quote 0
            • Dimitrios KanellopoulosD Offline
              Dimitrios Kanellopoulos Community Manager @auxina
              last edited by

              @auxina if Suunto app shows connected then it’s the 3rd party (those apps) that did not send a notification / request to the Suunto app to disconnect. In sort they have a bug. You should open a ticket with them.

              Even if they disconnected from the Suunto ecosystem they didn’t inform suunto and Suunto is obliged to show that.

              I am the creator of QS (I am sure you know it), 😄 and I bet if you would try the same with my service (to disconnect) everything should be fine.

              Does it help a bit friend ?

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos
              https://instagram.com/dimitrioskanellopoulos
              https://www.strava.com/athletes/7586105

              1 Reply Last reply Reply Quote 0
              • Dimitrios KanellopoulosD Offline
                Dimitrios Kanellopoulos Community Manager @auxina
                last edited by

                @auxina Also by not notifying Suunto that they are disconnected that doesn’t mean perhaps that on their side they didn’t disconnect for realz. They could have done but din’t notify Suunto

                Community Manager / Admin @Suunto
                Creator of Quantified-Self.io
                youtube.com/c/dimitrioskanellopoulos
                https://instagram.com/dimitrioskanellopoulos
                https://www.strava.com/athletes/7586105

                auxinaA 1 Reply Last reply Reply Quote 0
                • auxinaA Offline
                  auxina @Dimitrios Kanellopoulos
                  last edited by

                  @Dimitrios-Kanellopoulos

                  I know QS and I really like it. I also admire your work and your dedication.

                  I understand what you’re saying.
                  When disconnecting, they must notify Suunto, but it is evident that they do not
                  Will it be a mistake?
                  I have communicated this to the third party service and they do not attend me.
                  So I would like to remove the permissions from Suunto app.

                  it’s possible?

                  S9B Titanium Iron Man
                  2.26.8

                  Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
                  • Dimitrios KanellopoulosD Offline
                    Dimitrios Kanellopoulos Community Manager @auxina
                    last edited by

                    @auxina the permissions should be removed. (I am sure about this) but unfortunately you cannot remove the api state.

                    I will ask for you

                    Community Manager / Admin @Suunto
                    Creator of Quantified-Self.io
                    youtube.com/c/dimitrioskanellopoulos
                    https://instagram.com/dimitrioskanellopoulos
                    https://www.strava.com/athletes/7586105

                    1 Reply Last reply Reply Quote 1
                    • Michał RudzkiM Offline
                      Michał Rudzki
                      last edited by

                      Hi,
                      I have a similar problem, but with Training’s plan. I contacted already Training’s Plan but they claim on their site is all fine when I disconnected app from SuuntoApp.

                      tr5n8gVjpM.png

                      Screenshot_20200306-153721_Suunto.jpg

                      Also, I contacted Suunto support but they can’t help and sent me to Training’s plan, but Training’s plans sending me to Suunto support. I am in the loop, don’t know how to fix that 😞

                      Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
                      • Dimitrios KanellopoulosD Offline
                        Dimitrios Kanellopoulos Community Manager @Michał Rudzki
                        last edited by

                        @Michał-Rudzki hi to both (again) 😄 This is for sure a 3rd party issue.

                        You can point them to https://apizone.suunto.com/docs/services/oauth2-api/operations/deauthorize

                        I can also summon @mipapo from Runanalyze to validate (if he likes) my claims.

                        In the meantime I am asking also Suunto for feedback on this as I understand there is really something wierd here, especially if the 3rd party doesn’t implement the deauthorize.

                        Community Manager / Admin @Suunto
                        Creator of Quantified-Self.io
                        youtube.com/c/dimitrioskanellopoulos
                        https://instagram.com/dimitrioskanellopoulos
                        https://www.strava.com/athletes/7586105

                        Michał RudzkiM mipapoM 2 Replies Last reply Reply Quote 2
                        • Michał RudzkiM Offline
                          Michał Rudzki @Dimitrios Kanellopoulos
                          last edited by

                          @Dimitrios-Kanellopoulos thank you for your help and interest 🙂

                          1 Reply Last reply Reply Quote 1
                          • mipapoM Offline
                            mipapo Bronze Member @Dimitrios Kanellopoulos
                            last edited by mipapo

                            @Dimitrios-Kanellopoulos said in Management of permits with third-party services:

                            @Michał-Rudzki hi to both (again) 😄 This is for sure a 3rd party issue.

                            You can point them to https://apizone.suunto.com/docs/services/oauth2-api/operations/deauthorize

                            I can also summon @mipapo from Runanalyze to validate (if he likes) my claims.

                            In the meantime I am asking also Suunto for feedback on this as I understand there is really something wierd here, especially if the 3rd party doesn’t implement the deauthorize.

                            Like I said in another thread (don’t find it yet) the deauthorization was missing at some point (don’t ask me when). So when someone clicked anywhere in the past on “deauthorize” Suunto at Runalyze we removed all tokens we needed to get the data for this account, but Suunto was not informed that we removed that connection.
                            Suunto should implement a deauthorize option from the App site (so a user can force this -> would need to result in a notification for that app that the user has removed the connection at Suuntos site)


                            Run happy!
                            mipapo

                            • Co Head at Runalyze.com -
                            Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 1
                            • Dimitrios KanellopoulosD Offline
                              Dimitrios Kanellopoulos Community Manager @mipapo
                              last edited by

                              @mipapo yeah but I was not referring to that, but rather on the response of the Partner in this case training plan.

                              Community Manager / Admin @Suunto
                              Creator of Quantified-Self.io
                              youtube.com/c/dimitrioskanellopoulos
                              https://instagram.com/dimitrioskanellopoulos
                              https://www.strava.com/athletes/7586105

                              mipapoM 1 Reply Last reply Reply Quote 0
                              • mipapoM Offline
                                mipapo Bronze Member @Dimitrios Kanellopoulos
                                last edited by

                                @Dimitrios-Kanellopoulos said in Management of permits with third-party services:

                                @mipapo yeah but I was not referring to that, but rather on the response of the Partner in this case training plan.

                                Seems like their support does not know how that Suunto connection works. 🤷


                                Run happy!
                                mipapo

                                • Co Head at Runalyze.com -
                                1 Reply Last reply Reply Quote 2
                                • Michał RudzkiM Offline
                                  Michał Rudzki
                                  last edited by Michał Rudzki

                                  Hi to all @mipapo and @Dimitrios-Kanellopoulos Some partners confirm that Suunto doesn’t handle the exception when it appears after when you disconnect suunto app from partner’s side after than partner sent to suunto 401 error and nothing happened in suunto app. @Dimitrios-Kanellopoulos Could you check that somehow with developers or someone else. I got mail from Today’s Plan as below.

                                  "Hi Michal,

                                  I am very sorry about this. I have passed this onto our developers and they are going to look into this further. Just some background for you, when we initially set up the integration Suunto didn’t have a way to deregister users, as a workout around until they had this endpoint we would send a 401 error to them that indicated a file was not getting through, we agreed that they would use this as an indicator to cut the connection, this is obviously not happening now.

                                  Since then they may have come up with a way to now deregister users and our team is going to look into this. I am sorry for the inconvenience, we didn’t know they had changed the way they were doing this, hopefully, we can find a solution soon.

                                  Regards,
                                  Cameron Good"

                                  Is it something that can be done regarding that?

                                  Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 2
                                  • Michał RudzkiM Offline
                                    Michał Rudzki
                                    last edited by

                                    Hello,
                                    Is it possible that someone will be interested in solving that issue in SuuntoApp.

                                    auxinaA isaziI 2 Replies Last reply Reply Quote 0
                                    • auxinaA Offline
                                      auxina @Michał Rudzki
                                      last edited by

                                      @Michał-Rudzki
                                      Good question 🤕

                                      S9B Titanium Iron Man
                                      2.26.8

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                                      • isaziI Offline
                                        isazi Moderator @Michał Rudzki
                                        last edited by

                                        @Michał-Rudzki have you talked with support already? Maybe they can open a bug at Suunto.

                                        Watch: Suunto Vertical Ti

                                        Blog: isazi's home

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                                        • Dimitrios KanellopoulosD Offline
                                          Dimitrios Kanellopoulos Community Manager @Michał Rudzki
                                          last edited by

                                          @Michał-Rudzki they need afaik to implement it.

                                          However the feedback is read here. (I have passed this along)

                                          Community Manager / Admin @Suunto
                                          Creator of Quantified-Self.io
                                          youtube.com/c/dimitrioskanellopoulos
                                          https://instagram.com/dimitrioskanellopoulos
                                          https://www.strava.com/athletes/7586105

                                          1 Reply Last reply Reply Quote 3
                                          • Michał RudzkiM Offline
                                            Michał Rudzki
                                            last edited by

                                            @isazi and @Dimitrios-Kanellopoulos thank you for your support and also I request a ticket to Suunto support.

                                            1 Reply Last reply Reply Quote 1
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