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Unable to add note to Google Keep

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  • S Offline
    Samsamsonson @Jamie BG
    last edited by 19 Aug 2020, 19:03

    @Jamie-BG You mean to clear the cache on the Keep app on the watch? I’ve tried that too and no change.

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    • J Offline
      Jamie BG Bronze Member
      last edited by 20 Aug 2020, 10:12

      you are using Google Assistant to run a task (I have found that it tends to bog down due to cache - clear it for this app and it works) - you need to clear the google assistant cache.
      Google Assistant is part of the Google app, so you need to go into your watch and clear the cache for the Google app.

      Pull down settings bar - press settings - press apps & notification - press app info - scroll to the bottom and press system apps - scroll until you see a colourful G (Google) and press that - scroll to bottom and press App Info - scroll to bottom and press Clear Cache. You should get a cleared cache message.

      You can also go into Wear OS app on your phone, go to google assistant setting - settings - top right corner of screen you should see the menu button (3 dots one above another) - press menu - then press My Activity. Will open a web page - Change auto-delete options. I have set mine to minimum and have it a bit more helpful in terms of how quickly it operates.Not sure if due to less data to pull in/check against, or maybe I just got lucky and it just seems to work better but hasn’t done anything…

      S 1 Reply Last reply 21 Aug 2020, 22:31 Reply Quote 0
      • S Offline
        Sergey Kulikov
        last edited by 20 Aug 2020, 12:19

        https://www.google.com/search?q=wear+os+cannot+connect+to+phone+when+send+message+site:support.google.com a lot of people wrote about that problem to google.

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        • S Offline
          Sergey Kulikov
          last edited by 20 Aug 2020, 12:23

          When you try to do something like says send message using Telegram, and then approve message it say “couldn’t connect to your phone”.

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          • S Offline
            Sergey Kulikov
            last edited by 20 Aug 2020, 12:26

            When you try to enable music and say to assistant “Включи музыку” - enable music its behaviour same: couldn’t connect to your phone

            J 1 Reply Last reply 21 Aug 2020, 10:06 Reply Quote 0
            • E Offline
              Egika Platinum Member
              last edited by 20 Aug 2020, 12:57

              try switching off BT, this will force the watch to connect to a Wifi (if available). Then it works like a charm 🙂

              The whole “watch automatically connects to WiFi if needed” has definitely room for improvement - I hope the next update will change it.

              t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
              Race S All Black - TI Canary - Titanium Courtney

              S 1 Reply Last reply 21 Aug 2020, 22:34 Reply Quote 0
              • J Offline
                Jamie BG Bronze Member @Sergey Kulikov
                last edited by 21 Aug 2020, 10:06

                @Sergey-Kulikov - a lot of the wear connectivity with google assistant doesn’t work properly unless it is set to US English… I suspect that may be some of your problem.

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                • S Offline
                  Samsamsonson @Jamie BG
                  last edited by 21 Aug 2020, 22:31

                  @Jamie-BG Ok I’ve tried clearing the cache on the Google app and it also didn’t fix the problem.

                  I also tried changing the auto delete options IN Assistant but that also didn’t change anything

                  1 Reply Last reply Reply Quote 1
                  • S Offline
                    Samsamsonson @Egika
                    last edited by 21 Aug 2020, 22:34

                    @Egika this was suggested by @Jamie-BG and I tried it but no luck

                    J 1 Reply Last reply 22 Aug 2020, 11:29 Reply Quote 0
                    • J Offline
                      Jamie BG Bronze Member @Samsamsonson
                      last edited by 22 Aug 2020, 11:29

                      @Samsamsonson only other thing I can think of is a complete reset and pairing of the watch and phone. Just to be sure you are in Android correct (assume so due to app, but then it might be available on iOS for all I know.

                      S 1 Reply Last reply 25 Aug 2020, 19:00 Reply Quote 0
                      • S Offline
                        Samsamsonson @Jamie BG
                        last edited by 25 Aug 2020, 19:00

                        @Jamie-BG Yes I’m using android. Thanks for your suggestions, I will try the reset and see if the issue is resolved.

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