Suunto 5 date and time issue

Samuli Sutinen · 11 Nov 2020, 19:07

Hi!

I have problem with my Suunto 5 watch. When I start exercise watch changes the date and time. For example today 11.11.2020 20:29 -> 27.10.2020 05:01. And if I save the exercise it is saved to wrong date and time. Couple of weeks ago I had same problem. Suddenly the watch works normally.
Have anyone else had same problem?

-Samuli

Dimitrios Kanellopoulos · 12 Nov 2020, 07:42

@Samuli-Sutinen can it be due to the sync of the mobile app ? I am sure I have heard this again.

Samuli Sutinen · 12 Nov 2020, 16:36

@Dimitrios-Kanellopoulos I don’t know if it is because of syncing. When I sync mobile app it changes the date and time to correct. Starting exercise changes it to wrong again.

-Samuli

Dimitrios Kanellopoulos · 12 Nov 2020, 18:23

@Samuli-Sutinen could you reboot the watch via holding 2 upper buttons? It looks like the GPS / Date / Time received is doing that. Rebooting the watch will wipe any AGPS data and syncing with the app will refresh those after 15 minutes pretty much.

Dimitrios Kanellopoulos · 12 Nov 2020, 18:24

@Samuli-Sutinen also before you reboot it please, could you press send logs via the SuuntoLink and paste here the ID that it will give you. ? Even better if you can reproduce the issue easily then just after that press send longs.