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Suunto 7 Altitude Issues

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  • I Offline
    isazi Moderator
    last edited by 28 Feb 2021, 17:09

    Today I did some walking hill repeats with both S9 and S7. Here the results of my comparison:

    Ascent and average altitude:
    ascent.png

    Descent:
    descent.png

    Starting altitude:
    start.png

    And then end altitude:
    end.png

    The graph:
    amCharts.png

    S9 was on right wrist, S7 on left.

    Watch: Suunto Vertical Ti

    Blog: isazi's home

    F E 2 Replies Last reply 28 Feb 2021, 18:15 Reply Quote 3
    • F Offline
      freeheeler @isazi
      last edited by 28 Feb 2021, 18:15

      @isazi
      šŸ™„

      living sideways

      1 Reply Last reply Reply Quote 0
      • E Offline
        eurohiker @isazi
        last edited by 1 Mar 2021, 02:08

        @isazi šŸ˜ž

        Phone: S22 Ultra, Android 12
        Watch: Suunto 7
        Connected accounts: Fatmap, Strava, Wikiloc, Google Fit, klimat, Komoot

        I 1 Reply Last reply 1 Mar 2021, 08:09 Reply Quote 0
        • I Offline
          isazi Moderator @eurohiker
          last edited by 1 Mar 2021, 08:09

          @eurohiker it’s totally different from your kind of results though, I never get the S7 to overshoot. In this case I believe the S9 figures the starting altitude better, therefore the gap, and being the difference less than 10 meters it’s difficult for the GPS to solve it. Unfortunately I don’t have bigger hills to do tests here šŸ™‚

          Watch: Suunto Vertical Ti

          Blog: isazi's home

          1 Reply Last reply Reply Quote 1
          • E Offline
            eurohiker @cedric13
            last edited by eurohiker 3 Jan 2021, 14:09 1 Mar 2021, 11:15

            @cedric13 I’m just updating on my Suunto 7 defect.
            ā€œI have replaced your device with a replacement unit that will come with a three (3) month service warranty, which applies if the original devices warranty has expired.ā€

            I dropped it off last Monday morning to a non DHL office (didn’t get handed over to DHL until the next day) and Suunto received it on Wednesday. It’s at the DHL office as of this morning (Monday) and will be at my door by tomorrow or wednesday.
            Tip: if you have a DHL office most likely it will be a business day or 2 faster (ship/receive) due to less mail sorting/3rd party hand off.

            This is Amazon level customer service. I’m extremely happy that it will be here before a big upcoming hiking and ski weekend.
            TDLR: Don’t be afraid to send it in if you really think it’s defective. Its completely free and took a week from small town france to finland.

            Phone: S22 Ultra, Android 12
            Watch: Suunto 7
            Connected accounts: Fatmap, Strava, Wikiloc, Google Fit, klimat, Komoot

            1 Reply Last reply Reply Quote 3
            • M Offline
              mikulass
              last edited by 9 Mar 2021, 20:18

              Hello sorry if this is off topic…, I am experiencing following issue with S7. It is measuring somehow Descent an not Ascent …, which is 0 m in the app after the activity… and additionally when data are synchronized to Relive and Strava it shows elevation 0 m in those apps as well…(luckily Strava has some correction function for elevation so I can get some elevation there…). I’m using S7 on right hand. Link to the recent activity https://www.suunto.com/sk-sk/move/mikulasstrelecky/6047bd0e148abc47025d3e17
              Could it be bug in the sw or in sensor, or any other idea? Thanks in advance. Regards.

              A I 3 Replies Last reply 9 Mar 2021, 22:02 Reply Quote 0
              • A Offline
                Aleksander H Bronze Member @mikulass
                last edited by Aleksander H 3 Sept 2021, 22:04 9 Mar 2021, 22:02

                @mikulass guess I’m not alone. Been discussing the same issue here https://forum.suunto.com/topic/6114/totalt-ascent-descent-doesn-t-seem-to-match-elevation-graph/17?_=1615327273466

                About half way down the thread I discuss having the same issue with 0m ascent. Happened 2 times so far. Both were hikes.

                M 1 Reply Last reply 10 Mar 2021, 21:13 Reply Quote 1
                • I Offline
                  isazi Moderator @mikulass
                  last edited by 9 Mar 2021, 22:04

                  @mikulass the graph shows that there was clearly ascent. Which version of the app are you using? This does not happen to me but now there are multiple users showing this behavior.

                  Watch: Suunto Vertical Ti

                  Blog: isazi's home

                  A M 2 Replies Last reply 9 Mar 2021, 22:20 Reply Quote 0
                  • A Offline
                    Aleksander H Bronze Member @isazi
                    last edited by 9 Mar 2021, 22:20

                    @isazi I’m running 4.371 on Android. That said, I have an activity which synced with quantified-self as far back as 31 january with this issue https://quantified-self.io/user/DUrrVK0qMVZO5TtAP0r6Ox2HVLD2/event/48100bfe1ddfeee6242d124cc67d4cbbff0fc13357bac4207d10f0b9d3bfb895

                    I 1 Reply Last reply 9 Mar 2021, 22:22 Reply Quote 0
                    • I Offline
                      isazi Moderator @Aleksander H
                      last edited by 9 Mar 2021, 22:22

                      @aleksander-h now that I think about it, is the ascent 0 also on the watch right?

                      Watch: Suunto Vertical Ti

                      Blog: isazi's home

                      A 1 Reply Last reply 10 Mar 2021, 06:43 Reply Quote 1
                      • A Offline
                        Aleksander H Bronze Member @isazi
                        last edited by 10 Mar 2021, 06:43

                        @isazi For the activity with 0m ascent, the watch shows no info about ascent in the diary. Only the elevation graph and descent. I guess, because the number is 0, it is assuming that there is no point showing it.

                        I 1 Reply Last reply 10 Mar 2021, 08:10 Reply Quote 0
                        • I Offline
                          isazi Moderator @Aleksander H
                          last edited by 10 Mar 2021, 08:10

                          @aleksander-h I think that’s what the S series does, do not show the profile if ascent is 0 (or something like that). Anyway, this means this is a problem of the watch, not the app šŸ˜•

                          Watch: Suunto Vertical Ti

                          Blog: isazi's home

                          A 1 Reply Last reply 10 Mar 2021, 08:38 Reply Quote 0
                          • A Offline
                            Aleksander H Bronze Member @isazi
                            last edited by 10 Mar 2021, 08:38

                            @isazi And a reset isn’t going to fix it, as I’ve already done that once due to getting a new phone :(.

                            1 Reply Last reply Reply Quote 0
                            • A Offline
                              Aleksander H Bronze Member @mikulass
                              last edited by 10 Mar 2021, 10:18

                              @mikulass Discussion regarding the 0m ascent issue got split a bit, but see the latest posts in this topic https://forum.suunto.com/topic/6114/totalt-ascent-descent-doesn-t-seem-to-match-elevation-graph/35?_=1615371423779

                              1 Reply Last reply Reply Quote 0
                              • Z Offline
                                ZaimoRa @Dimitrios Kanellopoulos
                                last edited by 10 Mar 2021, 11:15

                                @dimitrios-kanellopoulos hello, i have the same problem with suunto 7 (bad altitude 90% of the time). If i leave S7 on the table in sport mode ā€œrunā€, at the end it says i made ascent and descent, even if it never moved. it means the same thing? that the sensor is not working? i tried to wash it, to soak it and so on…but always the same problem

                                A 1 Reply Last reply 10 Mar 2021, 11:15 Reply Quote 0
                                • A Offline
                                  Aleksander H Bronze Member @ZaimoRa
                                  last edited by 10 Mar 2021, 11:15

                                  @zaimora do you have an elevation graph to show how much it moved?

                                  Z 1 Reply Last reply 10 Mar 2021, 11:19 Reply Quote 0
                                  • Z Offline
                                    ZaimoRa @Aleksander H
                                    last edited by 10 Mar 2021, 11:19

                                    @aleksander-h https://www.suunto.com/move/simor160/null
                                    it was only for 11 minutes. but otherwise when doing real activities it says around the double of the real ascent. suunto costumer service told me to send it back but i want to test it still a bit in order to be sure

                                    I 1 Reply Last reply 10 Mar 2021, 11:23 Reply Quote 0
                                    • I Offline
                                      isazi Moderator @ZaimoRa
                                      last edited by 10 Mar 2021, 11:23

                                      @zaimora your link does not work (the ā€œnullā€ should be the ID of your activity). Anyway maybe testing inside can cause problems with altitude because of very bad GPS reception. Try also to leave your watch outside with clear sky view. Not saying you will not see the problem, but it is a better test.

                                      Watch: Suunto Vertical Ti

                                      Blog: isazi's home

                                      A 1 Reply Last reply 10 Mar 2021, 11:28 Reply Quote 0
                                      • A Offline
                                        Aleksander H Bronze Member @isazi
                                        last edited by 10 Mar 2021, 11:28

                                        @isazi

                                        @isazi said in Suunto 7 Altitude Issues:

                                        @zaimora your link does not work (the ā€œnullā€ should be the ID of your activity). Anyway maybe testing inside can cause problems with altitude because of very bad GPS reception. Try also to leave your watch outside with clear sky view. Not saying you will not see the problem, but it is a better test.

                                        And attach it to something if you do! I’ve heard stories of people doing this, only to have birds fly off with it šŸ˜†

                                        Fenr1rF Z 2 Replies Last reply 10 Mar 2021, 11:30 Reply Quote 2
                                        • Fenr1rF Offline
                                          Fenr1r @Aleksander H
                                          last edited by 10 Mar 2021, 11:30

                                          @aleksander-h said in Suunto 7 Altitude Issues:

                                          only to have birds fly off with it

                                          Ah, the Vertical Week winners we have missed.

                                          1 Reply Last reply Reply Quote 2
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