Suunto sent me a dead watch. This is my 3rd defect in 2 months.

eurohiker

@bulkan i’ve tried multiple usb bricks 2A/1A on multiple outlets using 3 different suunto charging cables.

@brad_olwin Maybe, but reddit is crawling with defective Suunto 7 barometres so that’s not a new thing. It’s not how i wear it because they test it before sending me a replacement. I know this because on the invoice it says “Part number 11 Device reset”, “Part number 23 Suunto 7 Analysis/testing” “Dear customer, I have replaced your defective device”
I agree that this fried battery is probably a fluke though. For niche product that costs just as much as my cellphone I expect it to be better within that niche. Sorry if i’m being a bit harsh but I’m just incredibly annoyed. I just want this thing to work so bad, i love the concept, i love that they are supporting the device with updates. I would have accepted it even if it was 20% off elevation gain/loss.

stevena

Isn’t the charger max current irrelevant? The watch will draw a certain current, not more. The only thing that can happen is that the charger provides less current than at which the watch can charge? Now if you were to use a charger that gives a higher voltage… But all usb is 5V.

eurohiker

@stevena I thought all chargers were 2A but after reading that site i posted there are 1A charger bricks luckily i have a lot of tech items so i was able to find one from 10+ years ago. From what i gather, if the battery gets so dead a safety mechanism comes into play to protect the battery so its more safe to charge with a 1A charger brick from supplying less current like you said. I haven’t read into it I just followed what the site said and rotated 2A chargers with the 1A charger in 1h - 2h time chunks. It overheated once with the 2A, unplugged it right away, and let it cool down but this was the most i got from it so far.

freeheeler

@eurohiker
if the battery is that dead I assume it might have had a deep discharging and this damages the battery partly or completely.
I’ve had this issue with one of my bike lights recently. No chance for recovery

If I remember correct we’ve had to send in my wifes prior A3R twice for the same reason. I don’t remember what the first answer was but the initial battery percentage issue was the same after the first warranty service. With the second service they did a good job.

eurohiker

@freeheeler interesting, never heard of deep discharging before. Thanks i will send it back i guess.

Mods you can close this thread if you want.

Egika

To deep discharging should not generate an overcurrent message on the laptop…
Anyway, if too much discharged, it can help to let it sit on the charger just for longer time. Some lithium powered devices will come eventually back alive after very slowly charging the first bit…
Though I guess here something more is broken.

A Former User

@eurohiker Maybe your battery is defective or some component involved in the charge process. I used 2A (2000mAh) charger without problems and without get my S7 hot, even in summer (+42°C). Also doing with a 850mAh charger it’s not a task that take so long even on the computer. For S7, using any cellphone charger of 5V should be OK.
In a question that I did to the Suunto Support they answered me:

"CAUTION: You may only charge you device using USB adapters that comply with the IEC 60950-1 standard for limited power supply. Using non-compliant adapters may damage your device."

Jamie BG

I assume that when you get your watch there is a charge on it, and the watch works fine until the initial charge on the watch is depleted - or are they not evening coming in with some level of charge?

If they are working and then it bricks while trying to charge, i too think there is something more going on. However if you have also tried from the USB port I think you would be good, as any power irregulatries from an outlet point shouldn’t be affecting it.

If you have a power bank with a usb port, you could try using that to charge the watch to see if it work - then you will know if watch/charging unit or power related issue.

Brad_Olwin

@eurohiker said in Suunto sent me a dead watch. This is my 3rd defect in 2 months.:

@brad_olwin Maybe, but reddit is crawling with defective Suunto 7 barometres so that’s not a new thing. It’s not how i wear it because they test it before sending me a replacement. I know this because on the invoice it says “Part number 11 Device reset”, “Part number 23 Suunto 7 Analysis/testing” “Dear customer, I have replaced your defective device”

There have been a few of those, especially with the first version of the device. That is a faulty barometer, not the battery/charging of the watch. Many of the altitude issues are not a faulty unit but incomplete or incorrect comparisons that are faulty. I know of a few that have had units replaced and the barometer was faulty. For your issue, this is the first, that is why it seems so unusual.

eurohiker

@brad_olwin ok sorry, i misinterpreted the response which is why it came off as rash and defensive. i’m just upset.
The battery was definitely an anomaly.
As a result, I have edited my OP to be less emotional and more descriptive.

A Former User

@eurohiker send it back to Service for replacement, I believe that is the best that you can do.

Bulkan

@eurohiker We are trying to help… is a very rare case and we will like to know what happen, even if it is a watch, a switcher or whatever.

Thats why we left the topic open, is useful for the community and (let’s hope) for you.

Mff73

@flypg said in Suunto sent me a dead watch. This is my 3rd defect in 2 months.:

@eurohiker send it back to Service for replacement, I believe that is the best that you can do.

as others said, if it is already the 3rd watch replaced, it is almost unlikely due to Suunto (except very very bad luck), and before plugging the 4rth one it could be good to identify a part of the local root cause that could have make your watches faulty.
That said, it seems that every thing may have been considered (except magnetic gloves )

Brad_Olwin

@eurohiker No problem. I would feel the same! Something very strange here. I charge all of my watches on many different sources and have never had anything like this happen. Hopefully someone will figure this out. Very sorry for your difficulties and frustration.

A Former User

@mff73 It’s not a task to discard. But he said:

@eurohiker said
Steps I took
Unit’s battery was completely dead when it arrived. It could not turn on (no boot animation), vibrate, or anything. I tried holding the top left button for 5sec, 10sec, 12sec, 20sec, 60sec intervals multiple times throughout the last few days. No Reaction

If arrived with the battery completely dead is not a problem of the power outlet.

Mff73

@flypg
Yep, I misread.

freeheeler

@eurohiker
now it’s the 4th watch not working?