Suunto sent me a dead watch. This is my 3rd defect in 2 months.
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I assume that when you get your watch there is a charge on it, and the watch works fine until the initial charge on the watch is depleted - or are they not evening coming in with some level of charge?
If they are working and then it bricks while trying to charge, i too think there is something more going on. However if you have also tried from the USB port I think you would be good, as any power irregulatries from an outlet point shouldn’t be affecting it.
If you have a power bank with a usb port, you could try using that to charge the watch to see if it work - then you will know if watch/charging unit or power related issue.
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@eurohiker said in Suunto sent me a dead watch. This is my 3rd defect in 2 months.:
@brad_olwin Maybe, but reddit is crawling with defective Suunto 7 barometres so that’s not a new thing. It’s not how i wear it because they test it before sending me a replacement. I know this because on the invoice it says “Part number 11 Device reset”, “Part number 23 Suunto 7 Analysis/testing” “Dear customer, I have replaced your defective device”
There have been a few of those, especially with the first version of the device. That is a faulty barometer, not the battery/charging of the watch. Many of the altitude issues are not a faulty unit but incomplete or incorrect comparisons that are faulty. I know of a few that have had units replaced and the barometer was faulty. For your issue, this is the first, that is why it seems so unusual.
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@brad_olwin ok sorry, i misinterpreted the response which is why it came off as rash and defensive. i’m just upset.
The battery was definitely an anomaly.
As a result, I have edited my OP to be less emotional and more descriptive.Phone: S22 Ultra, Android 12
Watch: Suunto 7
Connected accounts: Fatmap, Strava, Wikiloc, Google Fit, klimat, Komoot -
@eurohiker send it back to Service for replacement, I believe that is the best that you can do.
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@eurohiker We are trying to help… is a very rare case and we will like to know what happen, even if it is a watch, a switcher or whatever.
Thats why we left the topic open, is useful for the community and (let’s hope) for you.
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@flypg said in Suunto sent me a dead watch. This is my 3rd defect in 2 months.:
@eurohiker send it back to Service for replacement, I believe that is the best that you can do.
as others said, if it is already the 3rd watch replaced, it is almost unlikely due to Suunto (except very very bad luck), and before plugging the 4rth one it could be good to identify a part of the local root cause that could have make your watches faulty.
That said, it seems that every thing may have been considered (except magnetic gloves
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@eurohiker No problem. I would feel the same! Something very strange here. I charge all of my watches on many different sources and have never had anything like this happen. Hopefully someone will figure this out. Very sorry for your difficulties and frustration.
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@mff73 It’s not a task to discard. But he said:
@eurohiker said
Steps I took
Unit’s battery was completely dead when it arrived. It could not turn on (no boot animation), vibrate, or anything. I tried holding the top left button for 5sec, 10sec, 12sec, 20sec, 60sec intervals multiple times throughout the last few days. No ReactionIf arrived with the battery completely dead is not a problem of the power outlet.
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@flypg
Yep, I misread.
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@eurohiker
now it’s the 4th watch not working?
