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    Suunto 7 Altitude Issues

    Scheduled Pinned Locked Moved Suunto 7
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    • Mff73M Offline
      Mff73 @Aleksander H
      last edited by Mff73

      @aleksander-h said in Suunto 7 Altitude Issues:

      Well. After the update I did a 15 min short lunch walk to get out of the house/office. I’m happy to say the elevation graph looked beautiful! No wonky lines, ascent where I expect it to be, descent where I expect it to be!

      Thanks for all the help forum posters!

      Welcome (on behalf of other helpers also 😉 ) You are now officially knowledge repository of ascent/altitude issues 🙂 and official next helper 😂

      Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
      Suunto Vertical all black
      Wife : S9PP
      SA: Always the latest beta :)
      Android 13, Galaxy S205G

      Aleksander HA 1 Reply Last reply Reply Quote 4
      • Aleksander HA Offline
        Aleksander H Bronze Member @Mff73
        last edited by

        @mff73 I look forward to telling people they need to stick a soft toothbrush carefully into the baro hole 😆 .

        I’ve picked up a few cool tricks along the way. Extracting the zip file from the android app and uploading the samples.json file to qs gave me all sorts of cool stats I didn’t know I could view!

        freeheelerF 1 Reply Last reply Reply Quote 3
        • freeheelerF Offline
          freeheeler @Aleksander H
          last edited by

          @aleksander-h
          Suunto takes care that we grow with our challenges 😁

          living sideways

          1 Reply Last reply Reply Quote 0
          • EgikaE Offline
            Egika Platinum Member @Brad_Olwin
            last edited by

            @brad_olwin is this new?
            so far I have often recorded activities with both S7 and S9 and always have had duplicates in the app.
            Now on Sunday it was the first time that I ended up with only 1 activity in SA after syncing the two watches.

            t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
            Race S All Black - TI Canary - Titanium Courtney

            Brad_OlwinB 1 Reply Last reply Reply Quote 0
            • C Offline
              cesareluca
              last edited by

              Hi all,
              I have the same issue with altimeter measurement jumping high and low of about 12 meters. I tested the watch with Altimeter wear os app and the readings confirm the continuous wrong measurement.
              Moreover I noticed that gently squeezing the bezel or the back of the watch I systematically can change the altitude up and down.
              I think that there is a hardware problem…
              Someone can confirm?

              Brad_OlwinB Mff73M 2 Replies Last reply Reply Quote 0
              • Brad_OlwinB Offline
                Brad_Olwin Moderator @Egika
                last edited by

                @egika No, but to be honest it seems random. I am now making sure my activities start or end 20s apart.

                Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                1 Reply Last reply Reply Quote 2
                • Brad_OlwinB Offline
                  Brad_Olwin Moderator @cesareluca
                  last edited by

                  @cesareluca contact support

                  Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                  1 Reply Last reply Reply Quote 0
                  • Mff73M Offline
                    Mff73 @cesareluca
                    last edited by

                    @cesareluca
                    With same problem, do you eventually try the solution a few post above ? Cleaning sensor is very first thing to do to be really sure.

                    Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                    Suunto Vertical all black
                    Wife : S9PP
                    SA: Always the latest beta :)
                    Android 13, Galaxy S205G

                    1 Reply Last reply Reply Quote 0
                    • C Offline
                      cesareluca
                      last edited by

                      Solved with a very soft small brush… thanks!

                      1 Reply Last reply Reply Quote 2
                      • Kurt68K Offline
                        Kurt68
                        last edited by

                        I’m slowly giving up. My S7 was at the service and the sensor is OK according to Suunto. I sent my runs to support for evaluation. No reaction for 2 months. On Thursday the run was good with only 15m deviation. Yesterday on the first flat 500m I had 53m ascent and on a lap with a 200m ascent it was 288m ascent on the S7. I’m curious whether the support will still answer.

                        Aleksander HA Brad_OlwinB 2 Replies Last reply Reply Quote 1
                        • Aleksander HA Offline
                          Aleksander H Bronze Member @Kurt68
                          last edited by

                          @kurt68 I assume you’ve also tried cleaning the baro hole with a soft toothbrush?

                          Kurt68K 1 Reply Last reply Reply Quote 3
                          • Kurt68K Offline
                            Kurt68 @Aleksander H
                            last edited by

                            @aleksander-h yes but i’m trying again

                            1 Reply Last reply Reply Quote 2
                            • Brad_OlwinB Offline
                              Brad_Olwin Moderator @Kurt68
                              last edited by

                              @kurt68 Are you sure that clothing or skin is not obscuring the sensor hole for the barometer. If the hole is obscured or if air is pushed into the hole you will get spikes in the altitude reading and resultant errors. If you wear the watch very tight it is possible for your skin to block the hole, the sensor will see that as a change in pressure.

                              Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                              Kurt68K 1 Reply Last reply Reply Quote 0
                              • Kurt68K Offline
                                Kurt68 @Brad_Olwin
                                last edited by

                                @brad_olwin I’ve tried a lot and made sure not to cover the hole. I started a run. when standing I had between 20 and 50m ascent. After 5 minutes I finished the run and started a new one. On the first flat 500m again 20m ascent. On the rest of the run there were another 50m ascent that were not recorded by the S9 and the Coros Vertix. The wind wasn’t very strong either, that shouldn’t be a problem. I don’t know what else to try.

                                freeheelerF 1 Reply Last reply Reply Quote 0
                                • freeheelerF Offline
                                  freeheeler @Kurt68
                                  last edited by

                                  @kurt68
                                  my wife saw this behaviour on her watch once when she selected an activity and started it immediately. since then she waits until the satellites are locked and I assume that helped… not sure at all if this would help in your case?!

                                  living sideways

                                  Kurt68K EgikaE 2 Replies Last reply Reply Quote 0
                                  • Kurt68K Offline
                                    Kurt68 @freeheeler
                                    last edited by

                                    @freeheeler That was my first thought at the beginning, but the error also shows up when I wait 5 minutes before I start the run 🤷‍♂️

                                    1 Reply Last reply Reply Quote 1
                                    • EgikaE Offline
                                      Egika Platinum Member @freeheeler
                                      last edited by

                                      @freeheeler said in Suunto 7 Altitude Issues:

                                      @kurt68
                                      my wife saw this behaviour on her watch once when she selected an activity and started it immediately. since then she waits until the satellites are locked and I assume that helped… not sure at all if this would help in your case?!

                                      thats interesting anyway. Fused alti is supposed to correct the sensor with GPS signal - but not to generate ascent that is not there.
                                      Maybe FusedAlti has an issue in S7?

                                      t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                                      Race S All Black - TI Canary - Titanium Courtney

                                      freeheelerF 1 Reply Last reply Reply Quote 1
                                      • Stephan ZakS Offline
                                        Stephan Zak
                                        last edited by Stephan Zak

                                        Hello everyone,
                                        I also had the problem that too many altitude metres were always displayed.
                                        instead of 21 metres, it was 1123 m, for a hike of 7.53 km.

                                        I also sent the watch to support once. they said everything was fine and send it back. 😞

                                        After cleaning the baro sensor with a small brush, everything works as expected again. I will run/bike a few more laps but it already looks good. 🙂

                                        i didn’t think at first that the secret was actually a small brush

                                        Kurt68K 1 Reply Last reply Reply Quote 4
                                        • Aleksander HA Offline
                                          Aleksander H Bronze Member
                                          last edited by

                                          I’m starting to think we need a sticky topic called “First steps to fixing altitude issues” 😂

                                          1 Reply Last reply Reply Quote 2
                                          • freeheelerF Offline
                                            freeheeler @Egika
                                            last edited by

                                            @egika said in Suunto 7 Altitude Issues:

                                            Fused alti is supposed to correct the sensor with GPS signal

                                            that was my expectation, but it didn’t.
                                            It happened only once, at least that I am aware of…

                                            living sideways

                                            1 Reply Last reply Reply Quote 1
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