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Movescount Map - unable to plan route.

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  • I Offline
    isazi Moderator
    last edited by 26 Apr 2021, 06:47

    Still not working?

    Watch: Suunto Vertical Ti

    Blog: isazi's home

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    • M Offline
      margusl
      last edited by margusl 26 Apr 2021, 07:37

      @vgnjhd said in Movescount Map - unable to plan route.:

      Do you know anything about Planning a route on movescount that it is now being Disabled - not working ?

      Works for me. Sometimes.
      0c24b3b3-afb6-4558-88a3-90389455cc17-image.png
      First hit was success, on 2nd attempt it failed to load that New Route view.

      It’s not the most stable service out there and can be quite glitchy from time to time. So force reload (ctrl+F5), clear cache, switch browsers, switch networks if possible (i.e. use a mobile hotspot, for real). And you can go though similar issues - https://forum.suunto.com/search?term=Movescount route&in=titlesposts .

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      • S Offline
        Spree Bronze Member
        last edited by 27 Apr 2021, 12:12

        I had the same issue yesterday, but it’s now working on my end (I did clear cache of the browser this morning, but I am not sure if that had any impact)

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        • D Offline
          Dimitrios Kanellopoulos Community Manager
          last edited by 27 Apr 2021, 12:41

          should be fine now

          Community Manager / Admin @Suunto
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          M K 2 Replies Last reply 27 Apr 2021, 13:27 Reply Quote 1
          • M Offline
            margusl @Dimitrios Kanellopoulos
            last edited by 27 Apr 2021, 13:27

            @dimitrios-kanellopoulos , about 50% of attempts are still failing in seemingly random order (NOK, OK, OK, OK, NOK, OK, OK, NOK, NOK, NOK)

            Uncaught TypeErrors and missing New Route view:
            13c71a5f-0678-41b8-98e7-e5816ece01b5-image.png
            Fully functional route editor:
            239239fb-000d-4ef0-b094-ed59e3b51378-image.png

            From time to time I also saw that disabled Create New button as OP, the blue (+), but this is not so easy to reproduce.

            D 1 Reply Last reply 27 Apr 2021, 13:30 Reply Quote 0
            • D Offline
              Dimitrios Kanellopoulos Community Manager @margusl
              last edited by 27 Apr 2021, 13:30

              @margusl cache cleared I suppose…

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos
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              M 1 Reply Last reply 27 Apr 2021, 13:37 Reply Quote 0
              • M Offline
                margusl @Dimitrios Kanellopoulos
                last edited by margusl 27 Apr 2021, 13:37

                @dimitrios-kanellopoulos , all refreshes with ctrl+F5 to ignore cache.
                It doesn’t just go from NOK -> OK or OK -> NOK, it switches back and forth.

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                • M Offline
                  margusl
                  last edited by 28 Apr 2021, 06:30

                  It has been known for quite some time that for (some of?) those glitches in Movescount route editor switching networks sometimes helps.

                  Interestingly switching on throttling in Chrome to slow things down also results with higher yields. I’m not so eager to keep an eye on Movescount refreshing itself on simulated 3G speeds for too long (Fast 3G throttle preset in Chrome should stand for 1500 kb/s & 550 ms latency), but it seems to make a difference and new route page loads correctly 9 times out of 10 or so for me, at the time of writing. While turning throttling off resulted with 10 failures in a row.
                  And I’m not on fiber or anything, just 4G in the meddle of woods, averaging around 14Mbps or so.

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                  • K Offline
                    Kravenbcn @Dimitrios Kanellopoulos
                    last edited by 29 Apr 2021, 00:01

                    @dimitrios-kanellopoulos it still doesn’t work for me

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                    • V Offline
                      vgnjhd Bronze Member
                      last edited by 29 Apr 2021, 09:20

                      I used Firefox , Brave, chrome, Safari - and all the same. - so seems like not related to Web Browser.
                      I tried change maps - and the only moment i could press the + button and start planning - is using Map of China. - but then map wasn’t loading. Today i can see it is working fine for me on map - i can plan etc, so seems like it has been fixed ?

                      Watch
                      Model : Suunto Ambit 3 Peak HR (since 2016)
                      FW: 2.4.17

                      Phone
                      Model : Google Pixel
                      Android -v : 10
                      SA: 4.45.x

                      T 1 Reply Last reply 29 Apr 2021, 14:09 Reply Quote 0
                      • T Offline
                        Tomas5 @vgnjhd
                        last edited by 29 Apr 2021, 14:09

                        @vgnjhd working for me, but it is somehow strange, map names from mapbox seems to be in german language. Google maps has warning “for development purpose” and it had some problems to follow the route when planing.

                        V 1 Reply Last reply 29 Apr 2021, 15:12 Reply Quote 1
                        • V Offline
                          vgnjhd Bronze Member @Tomas5
                          last edited by 29 Apr 2021, 15:12

                          @tomas5 yup - same for me.

                          Watch
                          Model : Suunto Ambit 3 Peak HR (since 2016)
                          FW: 2.4.17

                          Phone
                          Model : Google Pixel
                          Android -v : 10
                          SA: 4.45.x

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                          • K Offline
                            Kravenbcn
                            last edited by 29 Apr 2021, 21:48

                            Today it worked for me too

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