Suunto app Forum Suunto Community Forum
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    Movescount Map - unable to plan route.

    Scheduled Pinned Locked Moved Digital service transition
    15 Posts 7 Posters 995 Views 7 Watching
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • S Offline
      Spree Bronze Member
      last edited by

      I had the same issue yesterday, but it’s now working on my end (I did clear cache of the browser this morning, but I am not sure if that had any impact)

      1 Reply Last reply Reply Quote 0
      • Dimitrios KanellopoulosD Online
        Dimitrios Kanellopoulos Community Manager
        last edited by

        should be fine now

        Community Manager / Admin @Suunto
        Creator of Quantified-Self.io
        youtube.com/c/dimitrioskanellopoulos
        https://instagram.com/dimitrioskanellopoulos
        https://www.strava.com/athletes/7586105

        M KravenbcnK 2 Replies Last reply Reply Quote 1
        • M Offline
          margusl @Dimitrios Kanellopoulos
          last edited by

          @dimitrios-kanellopoulos , about 50% of attempts are still failing in seemingly random order (NOK, OK, OK, OK, NOK, OK, OK, NOK, NOK, NOK)

          Uncaught TypeErrors and missing New Route view:
          13c71a5f-0678-41b8-98e7-e5816ece01b5-image.png
          Fully functional route editor:
          239239fb-000d-4ef0-b094-ed59e3b51378-image.png

          From time to time I also saw that disabled Create New button as OP, the blue (+), but this is not so easy to reproduce.

          Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
          • Dimitrios KanellopoulosD Online
            Dimitrios Kanellopoulos Community Manager @margusl
            last edited by

            @margusl cache cleared I suppose…

            Community Manager / Admin @Suunto
            Creator of Quantified-Self.io
            youtube.com/c/dimitrioskanellopoulos
            https://instagram.com/dimitrioskanellopoulos
            https://www.strava.com/athletes/7586105

            M 1 Reply Last reply Reply Quote 0
            • M Offline
              margusl @Dimitrios Kanellopoulos
              last edited by margusl

              @dimitrios-kanellopoulos , all refreshes with ctrl+F5 to ignore cache.
              It doesn’t just go from NOK -> OK or OK -> NOK, it switches back and forth.

              1 Reply Last reply Reply Quote 1
              • M Offline
                margusl
                last edited by

                It has been known for quite some time that for (some of?) those glitches in Movescount route editor switching networks sometimes helps.

                Interestingly switching on throttling in Chrome to slow things down also results with higher yields. I’m not so eager to keep an eye on Movescount refreshing itself on simulated 3G speeds for too long (Fast 3G throttle preset in Chrome should stand for 1500 kb/s & 550 ms latency), but it seems to make a difference and new route page loads correctly 9 times out of 10 or so for me, at the time of writing. While turning throttling off resulted with 10 failures in a row.
                And I’m not on fiber or anything, just 4G in the meddle of woods, averaging around 14Mbps or so.

                1 Reply Last reply Reply Quote 1
                • KravenbcnK Offline
                  Kravenbcn @Dimitrios Kanellopoulos
                  last edited by

                  @dimitrios-kanellopoulos it still doesn’t work for me

                  1 Reply Last reply Reply Quote 0
                  • V Offline
                    vgnjhd Bronze Member
                    last edited by

                    I used Firefox , Brave, chrome, Safari - and all the same. - so seems like not related to Web Browser.
                    I tried change maps - and the only moment i could press the + button and start planning - is using Map of China. - but then map wasn’t loading. Today i can see it is working fine for me on map - i can plan etc, so seems like it has been fixed ?

                    Watch
                    Model : Suunto Ambit 3 Peak HR (since 2016)
                    FW: 2.4.17

                    Phone
                    Model : Google Pixel
                    Android -v : 10
                    SA: 4.45.x

                    Tomas5T 1 Reply Last reply Reply Quote 0
                    • Tomas5T Offline
                      Tomas5 @vgnjhd
                      last edited by

                      @vgnjhd working for me, but it is somehow strange, map names from mapbox seems to be in german language. Google maps has warning “for development purpose” and it had some problems to follow the route when planing.

                      V 1 Reply Last reply Reply Quote 1
                      • V Offline
                        vgnjhd Bronze Member @Tomas5
                        last edited by

                        @tomas5 yup - same for me.

                        Watch
                        Model : Suunto Ambit 3 Peak HR (since 2016)
                        FW: 2.4.17

                        Phone
                        Model : Google Pixel
                        Android -v : 10
                        SA: 4.45.x

                        1 Reply Last reply Reply Quote 0
                        • KravenbcnK Offline
                          Kravenbcn
                          last edited by

                          Today it worked for me too

                          1 Reply Last reply Reply Quote 0
                          • First post
                            Last post

                          Suunto Terms | Privacy Policy