SUUNTO 9 PEAK HR , Oximeter measurement and graph issues

kushti pramanik · 22 Jul 2021, 10:28

Dears - i recently got a brand new Suunto 9 Peak (Black). Worked well for a couple of weeks, but since 2 days i am facing following issues -

HR data (via the watch) during runs/ jogs is not capturing correct data . I know my HRMAX reached decent 170-180 but the watch has not captured a single reading beyond 135!!!
At rest there is no HR data captured at all, in fact the watch is not generating any HR graphs
The oximeter is often showing readings as low as 75 percent even after following the standard instructions (i have a finger based medical oximeter and my readings were normal 98-99 percent)
The watch is showing a constant available resource percentage since last 24 hours (of 50 percent)
Even during and after workout, it shows/ displays as ‘In-active’

I tried restarting the watch couple of times but no visible improvement
I also tried wiping the watch sensors, with a my glasses soft tissue.
I dont swim so there is no question of water contact.

Please help

isazi · 22 Jul 2021, 10:56

@kushti-pramanik if a reboot, or turning the watch off and reboot, does not bring the watch back to normal, I would suggest to contact support. I have never heard of this behavior.

kushti pramanik · 22 Jul 2021, 11:56

@isazi yes, already contacted the local customer support helpdesk , no one picks the call , the message on the IVR is " at the moment we are testing Suunto Devices, thank you for your patience"

Dimitrios Kanellopoulos · 22 Jul 2021, 12:01

@kushti-pramanik did you reboot the watch?

kushti pramanik · 22 Jul 2021, 12:13

@dimitrios-kanellopoulos yes like a 5-6 times, including factory reset and re-onboarded my personal profile (twice). i am assuming this might be some issue with the OS loading data in the memory/ cache.But that doesnt explain the issues with low HR and absurd oxygen readings, perhaps issue with the sensor or the algorithm. tbh i dont know how the data is retrived, is it from your server via the APP synched with the device or you also have device cache, that gets overwritten with latest info, archiving historical data via the app sync

Dimitrios Kanellopoulos · 22 Jul 2021, 12:30

@kushti-pramanik So the problem is what ?

if you reboot the watch at rest the 24/7 chart is wiped out.
For the pulse oxymeter make sure its 2 fingers hight and the strap is NOT tight
The resources reset to 50% after a reboot
On the workout try to again not have the watch too tight. It just needs to snug

kushti pramanik · 9 Aug 2021, 16:06

@dimitrios-kanellopoulos : nice - that is useful and explains. Thanks.

Patrick Rx · 9 Aug 2021, 16:06

@kushti-pramanik Did wearing the watch not too tight improve your HR issue?
I have the same problem with HR. It is way too low. Just went on a hike with high pace and HR should have been around 150 , but the watch displayed values around 90…

zhang965 · 9 Aug 2021, 18:21

@dimitrios-kanellopoulos said in SUUNTO 9 PEAK HR , Oximeter measurement and graph issues:

if you reboot the watch at rest the 24/7 chart is wiped out.

For the pulse oxymeter make sure its 2 fingers hight and the strap is NOT tight

The resources reset to 50% after a reboot

On the workout try to again not have the watch too tight. It just needs to snug

What do you mean by Hight? close to hand or close to arm?