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    UTMB file not synchronizing with App

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    • Zdeněk HruškaZ Offline
      Zdeněk Hruška Bronze Member
      last edited by

      I had the similar issue after the UTMB. I had to keep the app open and the phone (iPhone 12 mini) unlocked otherwise the app crashed or the activity stopped syncing or whatever. That wasn’t very good experience.
      Now it’s synced, it uploaded to Strava but the app is still saying that “Activity is uploading”. So I guess it’s stuck somewhere. Anyway it’s on Strava so my race did officially happen 😄 I think I need to reinstall the app… maybe…

      pavel.samokhaP 1 Reply Last reply Reply Quote 1
      • pavel.samokhaP Offline
        pavel.samokha @Zdeněk Hruška
        last edited by

        @zdeněk-hruška @paulosgomes iOS or Android?

        Opinions expressed are solely my own and do not express the views or opinions of my employer

        Zdeněk HruškaZ paulosgomesP 2 Replies Last reply Reply Quote 0
        • Zdeněk HruškaZ Offline
          Zdeněk Hruška Bronze Member @pavel.samokha
          last edited by

          @pavel-samokha iOS / iPhone 12 mini

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          • paulosgomesP Offline
            paulosgomes @pavel.samokha
            last edited by

            @pavel-samokha Android

            paulosgomesP 1 Reply Last reply Reply Quote 0
            • paulosgomesP Offline
              paulosgomes @paulosgomes
              last edited by

              @paulosgomes Tried to uninstall and install again the App. Recovered new activities, but not the big one. It’s marked in the watch as synced, I think that is the problem. No way to revert that, right?

              Dimitrios KanellopoulosD Zdeněk HruškaZ 2 Replies Last reply Reply Quote 0
              • Dimitrios KanellopoulosD Offline
                Dimitrios Kanellopoulos Community Manager @paulosgomes
                last edited by

                @paulosgomes if you have done more activities check if that activity has charts. If it doesn’t it means its discarded because new activities rollover the memory

                Community Manager / Admin @Suunto
                Creator of Quantified-Self.io
                youtube.com/c/dimitrioskanellopoulos
                https://instagram.com/dimitrioskanellopoulos
                https://www.strava.com/athletes/7586105

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                • Zdeněk HruškaZ Offline
                  Zdeněk Hruška Bronze Member @paulosgomes
                  last edited by

                  @paulosgomes I am not sure but try the different phone - maybe iOS for change? When I had similar issues and connected the watch to some different phone (it was also with different OS but it probably doesn’t play a role) it synced a lot of activities again. Even those originally marked as synced (no duplicates afterwards). I don’t know the underlying mechanism but it did the job for me and recovered seemingly lost activity.

                  paulosgomesP 1 Reply Last reply Reply Quote 0
                  • paulosgomesP Offline
                    paulosgomes @Zdeněk Hruška
                    last edited by paulosgomes

                    @zdeněk-hruška Tried with IOS and didn’t sinc the activity. It’s lost forever one of the most important races of my life… It’s a pitty Suunto, not the first time with big activities, mainly the reason I’ve bought the watch. There should be a way to retrieve manually this activities.

                    Zdeněk HruškaZ 1 Reply Last reply Reply Quote 0
                    • Zdeněk HruškaZ Offline
                      Zdeněk Hruška Bronze Member @paulosgomes
                      last edited by

                      @paulosgomes I am so sorry to hear that. @Dimitrios-Kanellopoulos don’t you have some other trick in your sleeve? Can the activity really be lost like this in the new Suunto app ecosystem?

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                      • Dimitrios KanellopoulosD Offline
                        Dimitrios Kanellopoulos Community Manager
                        last edited by

                        Step 1

                        Go to the watch logbook and make sure the activity has charts. If it doesn’t it means that it has been rolled over. that happens because the memory (disk) of the watch is full and in order to make space for new ones it compresses that one to minimal non syncable data.

                        Community Manager / Admin @Suunto
                        Creator of Quantified-Self.io
                        youtube.com/c/dimitrioskanellopoulos
                        https://instagram.com/dimitrioskanellopoulos
                        https://www.strava.com/athletes/7586105

                        paulosgomesP 1 Reply Last reply Reply Quote 1
                        • paulosgomesP Offline
                          paulosgomes @Dimitrios Kanellopoulos
                          last edited by

                          @dimitrios-kanellopoulos I confirm it has no charts, only numbers.

                          Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
                          • Dimitrios KanellopoulosD Offline
                            Dimitrios Kanellopoulos Community Manager @paulosgomes
                            last edited by

                            @paulosgomes then its a lost case. It got rolled over.

                            This is sad tbh. I ll make a remark about this to the management

                            Community Manager / Admin @Suunto
                            Creator of Quantified-Self.io
                            youtube.com/c/dimitrioskanellopoulos
                            https://instagram.com/dimitrioskanellopoulos
                            https://www.strava.com/athletes/7586105

                            DMytroD D 2 Replies Last reply Reply Quote 0
                            • DMytroD Offline
                              DMytro @Dimitrios Kanellopoulos
                              last edited by

                              @dimitrios-kanellopoulos maybe a message ‘full memory’ before an activity could be of help? Since user might not know about cyclic memory at all.

                              Mff73M 1 Reply Last reply Reply Quote 1
                              • Mff73M Online
                                Mff73 @DMytro
                                last edited by

                                @dmytro said in UTMB file not synchronizing with App:

                                @dimitrios-kanellopoulos maybe a message ‘full memory’ before an activity could be of help? Since user might not know about cyclic memory at all.

                                good idea, but, finally, memory is almost always full, no ? each new workout delete oldest one (or more) after a certain amount of activities.
                                So each new activity will say : “memory full” ? Why not, but little anoying (for normal use cases).

                                @paulosgomes , sorry you lost this UTMB data.

                                Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                Suunto Vertical all black
                                Wife : S9PP
                                SA: Always the latest beta :)
                                Android 13, Galaxy S205G

                                paulosgomesP DMytroD 2 Replies Last reply Reply Quote 0
                                • paulosgomesP Offline
                                  paulosgomes @Mff73
                                  last edited by

                                  @mff73 I had a lot of activities saved and synced, it would be logical to delete the synced ones. this error should happen only when there is no synced activities left. Something must went wrong, I did a 54 hours workout before that was synced with no troubles, with the same definitions.

                                  Mff73M 1 Reply Last reply Reply Quote 0
                                  • Mff73M Online
                                    Mff73 @paulosgomes
                                    last edited by

                                    @paulosgomes
                                    Maybe, just maybe, the first time the sync with the app was long enough or blocked or whatever, and this UTMB did not sync, but was still complete on your watch --> syncable again.
                                    But you wrote
                                    6181e277-9f2e-4483-a8ca-d8ebf9dcf0a0-image.png
                                    Maybe the next small activity needed place to be stored, and then “erased”/“simplified” the UTMB one.
                                    Just supposition --> in this case, yes, watch could have warned :“hey, you need place to save the next activity, please sync, you may loose xxx activities”.

                                    Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                    Suunto Vertical all black
                                    Wife : S9PP
                                    SA: Always the latest beta :)
                                    Android 13, Galaxy S205G

                                    paulosgomesP 1 Reply Last reply Reply Quote 0
                                    • DMytroD Offline
                                      DMytro @Mff73
                                      last edited by

                                      @mff73 ok, you’re right. How about this:
                                      If the last activity is going to be rolled over -> display the message

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                                      • paulosgomesP Offline
                                        paulosgomes @Mff73
                                        last edited by

                                        @mff73 I tried to sync before the new activity, with no success. Doesn’t make sense the small activity simplify the utmb, because there were a lot of older activities already synced and ready to be deleted, as usually happens

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                                        • D Offline
                                          dombo Bronze Member @Dimitrios Kanellopoulos
                                          last edited by

                                          @dimitrios-kanellopoulos I have another question, which could help also other users:

                                          “roll over” of old activities is only caused by recording new activity? or it can be caused also because of syncing new route or for example storing 24/7 data?

                                          thanks

                                          Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
                                          • Dimitrios KanellopoulosD Offline
                                            Dimitrios Kanellopoulos Community Manager @dombo
                                            last edited by

                                            @dombo I assume routes are very small.

                                            Community Manager / Admin @Suunto
                                            Creator of Quantified-Self.io
                                            youtube.com/c/dimitrioskanellopoulos
                                            https://instagram.com/dimitrioskanellopoulos
                                            https://www.strava.com/athletes/7586105

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