backlight

[Jan Skolimowski]

Hi

Raise to wake does not work. I do not have DND on, but still not working. I have to press center button to wake watch. I just got the watch. Is it connected to the latest update?

[Brad_Olwin]

@jan-skolimowski How is your watch set in Settings?

[Jan Skolimowski]

@brad_olwin
Backlight:

Brightness - High
Standby - Adaptive
Raise to Wake - On

[Jan Skolimowski]

@brad_olwin hi, any ideas?

[Brad_Olwin]

@jan-skolimowski soft reboot watch. I have two S9 Peaks and both are working fine for backlight.

[Jan Skolimowski]

@brad_olwin

Hi Brad,

made soft and hard restart - problem still here.

What’s next? Trying to change watch at local distributor?

Jan

[isazi]

@jan-skolimowski contact support.

[inkognito]

@jan-skolimowski Just to be sure - you have tried shaking your watch like crazy, right? Because raise to wake is not extremely sensitive, it needs quite some acceleration… If you are raising your hand slowly, it won’t react…

[Jan Skolimowski]

@inkognito
Hi, yes if I am shaking it then it is working. I have experience with Apple Watch 2 where it worked very well.

[isazi]

@jan-skolimowski wait, it is not working or it is not sensitive enough?

[Brad_Olwin]

@jan-skolimowski Simply raising the watch slowly is unlikely to activate the backlight. I have to flick my wrist fairly quickly for the backlight to activate. If yours is activating with a flick or shake it is probably working properly as @isazi stated.

[surfboomerang]

@inkognito said in backlight:

Because raise to wake is not extremely sensitive, it needs quite some acceleration

On the contrary, I think the watch is too sensitive. The watch does need quite a sling to get the backlight on, but it also reacts on a shake or bump when the watch is facing away from you. This causes the backlight to switch on/off a lot during exercising.

[isazi]

@surfboomerang it does both. If you are exercising it turns on too often (e.g. running or on the bike), and if you are still it takes a strong shake to turn on. We need to collect feedback and provide it to Suunto.

[DMytro]

@isazi yup, that is my experience as well with S9. I think that it does a good job of detecting a steady pace while walking or running on flat surfaces, but in the mountains with cadense changing very often, it lights up just about every minute.

[Brad_Olwin]

@isazi said in backlight:

@surfboomerang it does both. If you are exercising it turns on too often (e.g. running or on the bike), and if you are still it takes a strong shake to turn on. We need to collect feedback and provide it to Suunto.

Completely agree here!