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Not able to sync one activity to app

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  • K Offline
    Kai Liu Bronze Member
    last edited by 17 Dec 2021, 23:01

    I just finished a downhill ski, the app not able to sync this activity to app. It says 1 activity synced but I can’t find it from the app.

    I tried another sports, it synced. I deleted the dummy sport from app, reinstalled the app, it is syncing two activities but I only find th dummy sport synced.

    I guess some bug prevent my ski activity be synced? Anyway to solve this issue?

    S7, S9P, Vertical Solar / boxing, skiing, hiking, running

    D 1 Reply Last reply 17 Dec 2021, 23:26 Reply Quote 0
    • D Offline
      DMytro @Kai Liu
      last edited by 17 Dec 2021, 23:26

      @kai-liu can you see the activity in the logbook of your watch? Does it contain training details like graphs and other metrics?

      K 2 Replies Last reply 18 Dec 2021, 00:15 Reply Quote 0
      • K Offline
        Kai Liu Bronze Member @DMytro
        last edited by 18 Dec 2021, 00:15

        @dmytro yes I can see it. It countians graphs like heart rate, speed etc

        S7, S9P, Vertical Solar / boxing, skiing, hiking, running

        D 1 Reply Last reply 18 Dec 2021, 00:49 Reply Quote 0
        • K Offline
          Kai Liu Bronze Member @DMytro
          last edited by Kai Liu 18 Dec 2021, 00:15

          @dmytro I am on Android version Suunto App 4.49.0 (beta)

          S7, S9P, Vertical Solar / boxing, skiing, hiking, running

          1 Reply Last reply Reply Quote 0
          • D Offline
            DMytro @Kai Liu
            last edited by 18 Dec 2021, 00:49

            @kai-liu ok, good, than the activity is there in the first place!
            Do you have another phone to try it with? I have never encountered something like this maybe someone else can help out.

            K 1 Reply Last reply 18 Dec 2021, 01:06 Reply Quote 0
            • K Offline
              Kai Liu Bronze Member @DMytro
              last edited by 18 Dec 2021, 01:06

              @dmytro yeah I use my wife’s iphone it synced. So something wrong with the android version I mentioned. Do you know any developer bug report channel?

              S7, S9P, Vertical Solar / boxing, skiing, hiking, running

              K 1 Reply Last reply 18 Dec 2021, 02:58 Reply Quote 0
              • K Offline
                Kai Liu Bronze Member @Kai Liu
                last edited by 18 Dec 2021, 02:58

                @kai-liu found it

                https://forum.suunto.com/topic/7405/4-49-x/35

                S7, S9P, Vertical Solar / boxing, skiing, hiking, running

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