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    All Data in Suunto App lost

    Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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    • inkognitoI Offline
      inkognito Platinum Member @Sportsfreund
      last edited by

      @Sportsfreund Are you sure you logged in the same account as before?

      SV: fingers crossed :D
      S9 (non-baro): died after 2 months, replaced, holding strong since 03/20
      Spartan Trainer: casing broke after 23 months, repaired, lost watertightness 5 months later, died
      Despite some pretty bad luck, I still love Suunto!

      1 Reply Last reply Reply Quote 0
      • freeheelerF Offline
        freeheeler @Sportsfreund
        last edited by

        @Sportsfreund
        and how long did you give the app time to sync to the servers?
        if you expect your data to appear immediately you get the impression it is lost.
        let it sync for half an hour or more, in case you didn’t already and let us know.
        you can also download the sports tracker app to double check

        living sideways

        1 Reply Last reply Reply Quote 2
        • TieutieuT Online
          Tieutieu Platinum Member @Sportsfreund
          last edited by Tieutieu

          @Sportsfreund it happened once to me. I also thought it was lost, but it just needed time to reload all history.
          I would try to reinstall app, log on and wait (without doing anything in the app - pairing watch included - until full history his back).
          You can also check on sports-tracker if your history is still there (same id than SA).
          There is no reason that you « lost » data’s, if you’re logging with the same id you used before.

          [edit : @freeheeler , mind synchronizing ! 😊 ]

          Suunto’s devices at home :
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          • SportsfreundS Offline
            Sportsfreund Bronze Member
            last edited by

            e6b59768-0c1b-437d-b6a4-b32b2bfff437-image.jpeg

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            • SportsfreundS Offline
              Sportsfreund Bronze Member
              last edited by

              Herr it shows more than 3000 activities. But calendar is empty. In my timeline it shows only a few activities over the last 5 years. Same issue in sports tracker app.

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              • SportsfreundS Offline
                Sportsfreund Bronze Member
                last edited by

                d99f1dcf-6097-40ed-85fc-7c3100b35d58-image.png

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                • SportsfreundS Offline
                  Sportsfreund Bronze Member
                  last edited by

                  Workaround, installed Suunto App again on iOS. Same issue.

                  On the website sportstracker, is all my data shown. But neither in sports tracker app nor in Suunto app my data is shown.

                  pavel.samokhaP 1 Reply Last reply Reply Quote 0
                  • pavel.samokhaP Offline
                    pavel.samokha @Sportsfreund
                    last edited by

                    @Sportsfreund please send logs

                    Opinions expressed are solely my own and do not express the views or opinions of my employer

                    SportsfreundS 1 Reply Last reply Reply Quote 0
                    • SportsfreundS Offline
                      Sportsfreund Bronze Member @pavel.samokha
                      last edited by

                      @pavel-samokha Thx, I sent it yesterday. But there I can’t give description for my problem.

                      SportsfreundS 1 Reply Last reply Reply Quote 0
                      • SportsfreundS Offline
                        Sportsfreund Bronze Member @Sportsfreund
                        last edited by

                        @Sportsfreund
                        Now, all my data is back. 🤷🏻‍♂️ 🙏

                        Pavel do you have any information about a workshop from Suunto site?

                        pavel.samokhaP 1 Reply Last reply Reply Quote 0
                        • pavel.samokhaP Offline
                          pavel.samokha @Sportsfreund
                          last edited by

                          @Sportsfreund yes, we found an issue and it should be fixed now

                          Opinions expressed are solely my own and do not express the views or opinions of my employer

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