Unfortunately time to go back to Garmin.

larrybbaker

Tieutieu

freeze during workout => shouldn’t happen (never had a single one with my SV).
for all other things, that is features request (=> today a new survey is available in SA).
I share some of your “wish list” (names on map, alerts with integrated structured workouts - I miss that a lot…), but those “lacks” shouldn’t have been surprising you because there are not part of the features. Every serious review point that.

cosme.costa

@geolerigolo said in Unfortunately time to go back to Garmin.:

Easy to answer, I use navigation a lot and I need at least names on a map, and preferably routable maps, Garmin has it and Suunto and others company don’t (except Polar which has names too but no routable maps, and maybe Apple but as I don’t use an Apple Watch I don’t know).

I also use navigation, to follow tracks for hiking and trail running, probably you are more advanced than me in that regards but what you are asking for, when you bought the watch you already knew that wasn’t there and nobody has promised it. The fact that only exists in Garmin makes me wonder if other companies can’t implement it, not that they are not able to. So if this is so important, you can only use Garmin.

Another thing which is important to me is alerts during structured workouts as I don’t want to look at my watch all the time.

Agree, and I think Suunto should improve here. Hope they do. But is not a killer, a killer would be not having structured workouts.

Third, freezes during a workout is quite annoying to me.

How many times? Did you send logs? I think all restarts during activity and outside were solved, so if you have them maybe your unit is faulty or you can help Suunto sending logs. I have had two issues with the S9B and in both cases devs contacted me and asked for more logs to address the issue.

But if none of you uses these functionalities then it is a great watch for you. But as I said before, people on this forum who have been using Suunto watches for a long time don’t really like when others say that the watch is missing things for some people.

For the moment what you miss, regarding navigation, never been there and never been promised. I would like to have it, yes, but when I bought the SV I knew I won’t have it. Regarding workouts, I hope they improve it.

I think Suunto could use these “complaints” as you call them to get better, moreover I think people who have used watches from different companies have opinions that could give good indications. But if you don’t want to listen to it then don’t.

Maybe instead of complaining for something that nobody has promised to you, you could request them as features in this very forum which people of Suunto read and some features have ended in the devices.

If I remember well, the Race has been marketed as a “performance” watch, which means it is also usable on roads and not only trails. And there when you want to run a marathon or else, time IS NOT the only important parameter. You also need pace and heart rate in my opinion, and preferably no freezes too.

I said, when you race, TIME is the only important parameter, because it the only one used to evaluate your performance. Suunto excels other brands in some things and one of them is the instant pace, so I would trust the pace that gives my Suunto over any other brand and regarding heart rate I always have used an external device and if you want accuracy you should do the same (as a remark all Coros elite runners (even Kilian) use their new optical armband, not the watch OHR). Regarding the freezes, I do not know, but you should give more info to the devs.

cosme.costa

@David-l Ido not get it

geolerigolo

@cosme-costa said in Unfortunately time to go back to Garmin.:

I also use navigation, to follow tracks for hiking and trail running, probably you are more advanced than me in that regards but what you are asking for, when you bought the watch you already knew that wasn’t there and nobody has promised it. The fact that only exists in Garmin makes me wonder if other companies can’t implement it, not that they are not able to. So if this is so important, you can only use Garmin.

I do use and keep Garmin mostly for that and others functionalities I use on a regular basis and that aren’t on other watches (pace pro, performance condition and stamina notably).

@cosme-costa said in Unfortunately time to go back to Garmin.:

Agree, and I think Suunto should improve here. Hope they do. But is not a killer, a killer would be not having structured workouts.

Agree, but to me not having alerts is a killer, depends on what you want/need.

@cosme-costa said in Unfortunately time to go back to Garmin.:

How many times? Did you send logs? I think all restarts during activity and outside were solved, so if you have them maybe your unit is faulty or you can help Suunto sending logs. I have had two issues with the S9B and in both cases devs contacted me and asked for more logs to address the issue.

I had a watch restart, a HR freeze and a total freeze once. Which is a lot in not so many times as I have never had those problems on other watches (maybe I was lucky, but 3 times in a short time is too much). I didn’t send logs, as I didn’t know it existed and how to use it, and I did some factory resets.

@cosme-costa said in Unfortunately time to go back to Garmin.:

For the moment what you miss, regarding navigation, never been there and never been promised.

I know a true map is better than breadcrumb navigation, but when you’re in a new area you don’t know and go exploring and there are no names on the map it is a bit frustrating. Also I’ve been using Garmin for 10 years now, half of it with navigation and a map with names on it probably so got used to it.

@cosme-costa said in Unfortunately time to go back to Garmin.:

Maybe instead of complaining for something that nobody has promised to you, you could request them as features in this very forum which people of Suunto read and some features have ended in the devices.

Isn’t a forum like this also read by Suunto to see what people would like to see improved? Because as I already said many times, I don’t consider it as “complaining” but offering a personal point of view with what I find missing and that could be of value… I don’t see a forum as a way of complaining, except when I have to.

@cosme-costa said in Unfortunately time to go back to Garmin.:

Suunto excels other brands in some things and one of them is the instant pace, so I would trust the pace that gives my Suunto over any other brand

I use a Stryd power meter which is probably the best thing you can have regarding instant pace and distance.

@cosme-costa said in Unfortunately time to go back to Garmin.:

regarding heart rate I always have used an external device and if you want accuracy you should do the same (as a remark all Coros elite runners (even Kilian) use their new optical armband, not the watch OHR).

I have never “complained” about heart rate, I do use a Coros HR monitor (before I was using a Verity Sense) but one time my HR linked to the Coros HR monitor freezed on the Race and I had to restart an activity.

maszop

Today I had a solid route, a solid pace, almost 3000m of climbing in good time. Of course, as befits a Suunto, the watch had to fail halfway through the route. Total freeze. This is my 4th Suunto watch, but patience is running out.

Why do Suunto watches with great hardware have to have such shitty software?

mikekoski490

Well, that time again to say it would be very much appreciated if people on here could write more of their experience in the first person. Perhaps this person could re-phrase slightly differently since, In my experience, Ive done hundres of workouts for several years with this current line of Suunto watches (Peak to Vertical to Race), from hot weather to freezing, with ZERO failures ‘halfway through’ a workout.

How about "In my opinion, and in my experience, Suunto watches with great hardware have shitty software?* Why dont you just own your own opinion. Be bold.

@maszop said in Unfortunately time to go back to Garmin.:

Today I had a solid route, a solid pace, almost 3000m of climbing in good time. Of course, as befits a Suunto, the watch had to fail halfway through the route. Total freeze. This is my 4th Suunto watch, but patience is running out.

Why do Suunto watches with great hardware have to have such shitty software?

Tieutieu

@mikekoski490 fully agree.
That’s also what is hurting my feelings !
Since SV launch I have achieved around 600hours of training, more than 4000km.
Never had a single crash.
« In my opinion, SV like my other previous suunto watches is very reliable. Plus it has awesome accuracy and efficient functionalities ! »
A good friend using the Race could state the same.

Mff73

@mikekoski490
Agree but need to put a small grain of salt.
If the one’s that are putting their bad experiences, are always receiving the opposite good experience answer, it doesn’t make the schmilblick () to progress neither, nor make the bad experiencers feel better… (or even it can creates frustration)
So, yes, the balance of bad experiences vs good ones need to be establish, but it will always be an eternal loop of “my… is buggy, wtf… Mine is not… Yes but mine is…”

Tieutieu

@Mff73 the question is not to report bugs/failures or not. It must be done !
But I wish we had less « my watch has failed so the whole brand is garbage ».

Brad_Olwin

@maszop said in Unfortunately time to go back to Garmin.:

Today I had a solid route, a solid pace, almost 3000m of climbing in good time. Of course, as befits a Suunto, the watch had to fail halfway through the route. Total freeze. This is my 4th Suunto watch, but patience is running out.

This should not happen and I agree unacceptable! Can you tell us more? S+ apps? HR belt and manufacturer? What is happening when crash occurs? Vertical? Battery mode? Did you send logs ASAP after? It so, PM me with time logs sent, date and your email for SA login.

Mauerwegler

@Mff73 said in Unfortunately time to go back to Garmin.:

If the one’s that are putting their bad experiences, are always receiving the opposite good experience answer, it doesn’t make the schmilblick () to progress neither

Thanks for using that expression, I learned something new! For the German speakers here, arte TV explained it.

David l

@cosme-costa said in Unfortunately time to go back to Garmin.:

@David-l Ido not get it
Rather than the sarcastic comment or rolling of eyes, you could have just asked or read the very first post in this thread.

Then you would se that, despite having the largest screen of virtually any sports watch, you cannot enlarge the data fields to 2 per page. Even the big numbers is poor as you cannot change to data fields to anything suitable such as average pace.

Matúš

@Brad_Olwin said in Unfortunately time to go back to Garmin.:

? Did you send logs ASAP after? It so, PM me with time logs sent, date and your email for SA login.

Just written down in an another thread…

How does this help Suunto to troubleshoot the problem if I am not able to tell to Suunto what was my problem? Maybe an app update introducing the possibility to highlight the problem will be useful…

Now I have to sent logs and then search, here, for someone “inside” Suunto and tell her/him what was the problem. Not very efficient…

David l

@mikekoski490 said in Unfortunately time to go back to Garmin.:

Well, that time again to say it would be very much appreciated if people on here could write more of their experience in the first person. Perhaps this person could re-phrase slightly differently since, In my experience, Ive done hundres of workouts for several years with this current line of Suunto watches (Peak to Vertical to Race), from hot weather to freezing, with ZERO failures ‘halfway through’ a workout.

How about "In my opinion, and in my experience, Suunto watches with great hardware have shitty software?* Why dont you just own your own opinion. Be bold.

@maszop said in Unfortunately time to go back to Garmin.:

Today I had a solid route, a solid pace, almost 3000m of climbing in good time. Of course, as befits a Suunto, the watch had to fail halfway through the route. Total freeze. This is my 4th Suunto watch, but patience is running out.

Why do Suunto watches with great hardware have to have such shitty software?

So I started this thread and have put my positives in the very first post, along with my frustrations. It is so much better than an Epix (or Fenix to that matter) in many ways, not least its form. But it does have some serious limitations.

I have never had any issue with crashing, stopping midway etc and I really like the SR. I’m now awaiting the next update (I think next month) before buying a Garmin again.

Matúš

@mikekoski490 said in Unfortunately time to go back to Garmin.:

Perhaps this person could re-phrase slightly differently since, In my experience, Ive done hundres of workouts for several years with this current line of Suunto watches (Peak to Vertical to Race), from hot weather to freezing, with ZERO failures ‘halfway through’ a workout.

It sounds a little bit dictatorial, isn’t it? Overlooking the strong-adjective-that-hurts-feelings, then, if ninety-nine people have watches working properly, the one with the bugged one has to change his mind because of the others?

Mff73

@Mauerwegler said in Unfortunately time to go back to Garmin.:

I learned something new! For the German speakers here, arte TV explained it.

Wow, i was not expecting that anyone else than french people would catch the allusion, and even less than one would search for its meaning from another country
And, now you know : do you think (i don’t really need YOUR opinion ), that all these discussions “font avancer le schmilblick” ? 🥳 (I am still laughing when i am thinking at our french humorist Coluche jokes)

David l

Apologies, I’ve probably come across as a bit passive aggressive in the my last 2 posts.

To reiterate, we’re taking about the Suunto Race on this thread and I really do like the watch but it is frustrating when, whilst it has the best pace accuracy, it stays on the current mile pace when it laps in an interval session. Oh any battery life is immense along with the size/form. Interval planning is v good as is route making.

However

It doesn’t notify laps whilst the watch is in DND mode.
It’s exceptionally limited in terms of changing data screens.

I can’t wear glasses whilst running, so I’ve always used 2 data’s per screen which was perfectly usable. The SR doesn’t do this and, I believe, this isn’t a big software tweak to sort.

SPO2 - most important at night yet you cannot see it or any history of it. Gimmick?

Race predictions - there one minute, gone the next. CTL issues I couldn’t care less about.

And yes, these are the issues personal to me.

Steps seem to be a lot more in keeping with Garmin (I wear both) and SR was 760 behind after a 20 mile run. I’ll take that.

I’m praying some of these are fixed in the next update (or in the very least the date field don’t sizes).

Ps, I’d love a Parkrun barcode on it

mikekoski490

@Matúš Not sure ‘dictatorial’ posts start with ‘Perhaps…’ lol. I have no way of deleting posts that are hyperbolizing. Also, what ‘strong adjective’ are you referring too?

I think you arent quite getting what Im suggesting - which is it would be nice if people can post that their particular experience is their opinion. If you are the 1 person in 99 with an issue, making a statement that because of your singlular experience, Suunto is a crap company, is unfair…in my opinion.

seanvk

@mikekoski490 It’s best to do what you and others here, all volunteers / mods, do: Ask questions and get details to help assist. And then direct them to methods of contacting support.

Otherwise it spins into unproductive discussion. Which is what I see a lot in Garmin Forums, Reddit, etc. It’s the reality. But I think for the most part all the volunteers here are doing great work to help.

Sean