Sync does not work since last software update (2.33.12)

pilleus

Just a thought … watches affected by the synchronization problem can still receive data via Bluetooth without interference (from paired sensors and also the latest hotfix from the app).

So for me it just seems to be a problem with sending data to the app via Bluetooth.

Frédéric Fiandino

@Mff73 Thanks but didn’t work
I miss the activity of May 1st

Mff73

@Frédéric-Fiandino
and in SA, in the watch screen where you can see sync, does it show any message (sync failed, or some activities not synced) ?
after that, you may be facing the same bug as some others, which i can’t help more for this, sorry.

Lukáš Blažek

@pilleus hi, it is problem of the SA: here is email from Suunto support:
"*Hello Lukáš,

Thank you for contacting Suunto. My name is Ken. I am sorry for the inconvenience. I really appreciate your love and loyalty towards Suunto. There is an ongoing technical issue with the Suunto app that most of our customers have reported, but don’t worry, our team found a technical issue with this app, you will slowly be able to use this feature. I apologize for the inconvenience.

Till that time, please try the below steps as these steps are helping our customers:

1.Please check if your watch and Suunto app are both updated.

Please uninstall the Suunto app and install it again. 3.Please install the app on a different device if possible.

We are grateful to have you as a member of the Suunto Family. If you have any further questions or need assistance with user guides or self-help topics, please visit the following link: https://www.suunto.com/Support/

We appreciate your interaction with us and the reference number for this inquiry i…

Once we close the ticket for this interaction, you will receive a questionnaire regarding feedback about your experience and the resolution provided to you. We truly appreciate all of our customers and value their feedback. We look forward to hearing your positive response.

Thanks & Regards, Ken

Suunto Customer Support"*

ortles

@Lukáš-Blažek said in Sync does not work since last software update (2.33.12):

@pilleus hi, it is problem of the SA: here is email from Suunto support:
There is an ongoing technical issue with the Suunto app that most of our customers have reported, but don’t worry, our team found a technical issue with this app, you will slowly be able to use this feature. I apologize for the inconvenience. (…)

This is a standard answer. If you read the other thread you will find that someone else got the same answer at least two or three weeks ago.

Besides that it makes no sense to me to say that ‚you will slowly be able‘ to use sync. The issue is either fixed or not.

Mats Djupsjöbacka

@Lukáš-Blažek said in Sync does not work since last software update (2.33.12):

here is email from Suunto support:
There is an ongoing technical issue with the Suunto app that most of our customers have reported, but don’t worry, our team found a technical issue with this app, you will slowly be able to use this feature. I apologize for the inconvenience.

Exactly - word for word - the same vague reply I got from the support chat four (4) weeks ago!
Suunto’s support (chat and mail) is either a bot or ignorant people choosing among boilerplate (standard) answers. Regardless, Suunto’s support is obviously useless.

Pier Luigi Cingolani

@Dimitrios-Kanellopoulos as weird as it sounds has the team looked at possible correlation with this bug and time of day? I’m empirically observing that the runs I put in early morning (between 7 and 9 UK time) takes seconds to load, while runs I do later on on the day (12 to 14 UK time) takes generally 3 hours to load.

ortles

To me it seems to be completely random.

Yesterday i managed to sync am 90 min. gym unit (done in the evening) with the second try.

The weeks before I was always unsuccessful no matter what I tried.

tellierb

I agree it seems to be random.

Since a couple of days, event though I’m most of the time having errors while connecting or synchronizing, i’m able to get some activities synced.

For example I can 3 or 4 activities pending on the watch (4 running sessions of about 1h), and after a couple of days, I get like only the 2nd activity which get synchronized. And then later (few days later) other activities might be synchronized.

Really strange behavior

isazi

There is a public beta for this issue: https://forum.suunto.com/topic/10753/beta-firmware-for-sync-issues-2-33-16

ODo67

Hello. As of today, I can no longer synchronise my watch. I’ve followed the usual procedures (deleting the watch from the app, deleting the app from the watch, shutting down and restarting the watch and phone, pairing) and it doesn’t change a thing. That’s the first time with this problem for me… I don’t know what I can do now…

Mff73

@ODo67
did you update to 2.33.16 ?

ODo67

@Mff73 yes i did