Beta firmware for sync issues 2.33.16

[Stefano M64]

now that the synchronisation is working again as expected, I’m quite curious, is it possible to know what was the origin of the problem?

[A Former User]

@Stefano-M64 a bug

[pavel.samokha]

@Stefano-M64 I guess there is no simple logical (to a user at least) answer. Some combination of recorded workouts and maybe device hardware and BLE firmware version led to BLE stack issues.
So only some random users were affected and hence it was hard to identify while testing, then reproduce and fix.

[Stefano M64]

@pavel-samokha said in Beta firmware for sync issues 2.33.16:

device hardware and BLE firmware version led to BLE stack issues.

I guess it was linked to the “Speed ​​improvements with Suunto app sync” introduced by firmware 2.33.12

Many thanks!

[laurent92m]

@Stefano-M64 said in Beta firmware for sync issues 2.33.16:

now that the synchronisation is working again as expected, I’m quite curious, is it possible to know what was the origin of the problem?

[fifi13013]

hello, is it possible to disable automatic updating? Mine happened by itself during the night.

[Todd Danielczyk]

@fifi13013 Yes you can. Within the app, you can toggle it on or off to automatically update.

I have mine set to off and it will notify me if new software is available.

[Ecki D.]

@Todd-Danielczyk

[Ecki D.]

@Dimitrios-Kanellopoulos well now it seem like the beta made it to a final.
Strange thing so far weather does no longer sync on my 9PP.
And GPS did not work this morning. There was a messag telling me to wait for the gps indicator and later on a message that I should sync for better gps. After syncing GPS started to work.
Once again the configured autostop settings are gone, while selected Suunto Plus apps are still there.
Had no sync problems before the update.

[fifi13013]

@Todd-Danielczyk Great, thank you !!

[miman]

For my 9 PP, the update did not bring anything new. As in the previous firmware version, it syncs flawlessly for the first few days, then stops.

What helps to bring the watch back to syncing:

• Delete pairing with the Suunto App (on the watch) and pair again (plus side no activity data is lost )
  or
• Turn off / on the watch (all non-recorded activity data such as readiness % is lost)

The phone I use is Android (Samsung S20 FE)

… I wish the robustness of the sync was back to the old good days when I bought the watch in 2023…

[satom]

I couldn’t update the firmware to 2.33.16 because of the broken sync in the previous one. Currently I have about 30+ logs/activities that are not synchronised and I really do not want to lose them. Does anyone know if there is a way to update the firmware without losing the logs?

[Dimitrios Kanellopoulos]

Hi all. We would like to thank you for helping and testing the beta firmware. A warm thanks to all of you and most important the patience you had about this sync issue.

Now this version is public and solves the issue. We could not have done this without your help (a couple of people send the devices to support and we had a conversation initiated from here).

Let’s now jump into the next update for the quarter of the year that will come with features.

Kr,

Dimi

[Dimitrios Kanellopoulos]

@satom I am trying to communicate this. Give me a little time.

[ortles]

@Dimitrios-Kanellopoulos said in Beta firmware for sync issues 2.33.16:

Let’s now jump into the next update for the quarter of the year that will come with features.

Thanks for fixing the issue, I am happy that I had the patience to wait. Now vertical is back in the game

Good to hear as well, that suunto is working on some more improvements for the next update.

I know I have said this a lot if times already, so sorry for stressing this again, but please, please solve the missing track back / disappearing breadcrumb issue with the next update.

Having the possibility to follow your track back if needed a super important feature for a gps outdoor watch.

Spring season outside in the mountains is still on and summer season is coming soon. Would be great to have this extra margin of safety on my wrist.

[Lukáš Blažek]

@ortles hello in the society! So update, my watch came back from service today - updated to 2.33.16 - today it’s about one hour of walking plus half an hour of running - everything is fine - activities synchronized on the first try! Thank you Suunto!

[Tieutieu]

Hi, I’m experimenting touchscreen issues since update, that I never had before (by the end of the day or next morning it becomes not operant, and need soft reset to work again).
Does someone also has issues ?

[Mff73]

@Tieutieu
No touchscreen issue for me, but a strange behaviour with 24/7 HR.
Maybe like the one @darxmurf had (left the watch for a couple of hours, and HR didn’t come back itself : required a softreset).
Working fine since then, so … no big worries.

[Sergei Ladeishchikov]

@Tieutieu Hi! I have had similar problems for a long time and have mentioned them constantly. Problems arise periodically about once a month. There were problems with previous versions of the software as well.

[GiPFELKiND]

@Tieutieu hey have same Touchscreen issue often. But now i have Strange backlight issue… If i Press a Button and scroll about the widgets its going more than 30 seconds until the backlight turns on… Scary. Seems like the light Sensor manage the “in switching” itself. Before the update the light everytime goes on when i press a Button. If i am in dark conditions it seems that the Backlight needs not so long time until switching on. Then it need time perhaps 10 seconds. But the Algorithm is very inconsistent.