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Can't upload multi day / 83 hour activity to Suunto App

Scheduled Pinned Locked Moved Suunto Vertical
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  • I Online
    isazi Moderator @Martin C
    last edited by 23 Jun 2024, 21:17

    @Martin-C support is the only one that can help you. First of all, do not factory reset your watch because if you remove the data from the watch there is no way to get it back. I will ask people at Suunto if they have a solution.

    Watch: Suunto Vertical Ti

    Blog: isazi's home

    M 1 Reply Last reply 23 Jun 2024, 23:27 Reply Quote 1
    • M Offline
      Martin C Bronze Member @isazi
      last edited by 23 Jun 2024, 23:27

      @isazi Thank you for any assistance you can provide, much appreciated. I won’t factory reset. I really want to recover this data. So frustrating. Runners using other platforms (Coros / Garmin) were instantly able to upload the same run.

      I use IOS and have tried uninstalling the app and reinstalling. This allowed short activities (walks / yoga) I had done after the 83 hour run to up load but not the 83 hour run. When syncing, it shows an almost full green circle, just a small gap left but it never fully syncs the activity.

      All the run data and graphics are accessible in the log book on the watch itself.

      1 Reply Last reply Reply Quote 1
      • M Offline
        Martin C Bronze Member @Guest
        last edited by 23 Jun 2024, 23:29

        @trifecta

        Agreed! No point to having outstanding battery life and all the data if you can’t upload your activity. So frustrating!

        1 Reply Last reply Reply Quote 0
        • M Offline
          Martin C Bronze Member @dreamer_
          last edited by 23 Jun 2024, 23:32

          @dreamer_ Thanks again! I had the same issue with 108hour run (Cocodona 250) in 2023 with a Suunto Baro 9. I was never able to get proper tech support and all the data was eventually lost when my watch was wiped during a software update. Was hoping these issues had all been rectified with the Vertical.

          J 1 Reply Last reply 26 Jun 2024, 04:10 Reply Quote 1
          • M Offline
            Martin C Bronze Member @The_77
            last edited by 23 Jun 2024, 23:35

            @The_77 Thank you. No luck with the re-sync, still lags incomplete (almost a full green circle when syncing but doesn’t complete). Tried uninstalling and reinstalling the app with phone power off in between - no luck other than being able to upload short activities recorded after the 83 hour run.

            1 Reply Last reply Reply Quote 0
            • P Offline
              pavel.samokha
              last edited by 24 Jun 2024, 06:05

              Not normal, nowadays people do 100+ km races using Vertical with no problems

              Could you try sync, send logs after that and share your Suunto App email to direct message with me?

              Also what mobile phone and what watch FW version do you have?

              Opinions expressed are solely my own and do not express the views or opinions of my employer

              D M 2 Replies Last reply 24 Jun 2024, 07:04 Reply Quote 3
              • D Offline
                dreamer_ @pavel.samokha
                last edited by dreamer_ 24 Jun 2024, 07:04

                @pavel-samokha I have completed 100 milers in less than 40 hours. Think that we are speaking about an 83h activity. He is also reporting the same issue with the S9B
                . An important part of the people who buy these watches is because these watches are considered the most reliable for these kind of races.

                I had a similar situation in the past when my old F6X Pro suddenly went off (Garmin, not Suunto in this case) . I understand the frustation of loosing the activity after so many hours.
                So (if there’s an issue there), this is not like when someone says that there’s something with the notifications or a very minor thing.

                P M 2 Replies Last reply 24 Jun 2024, 07:37 Reply Quote 1
                • P Offline
                  pavel.samokha @dreamer_
                  last edited by 24 Jun 2024, 07:37

                  @dreamer_ Multi-days also not a problem normally, for example

                  https://www.strava.com/clubs/74478/posts/27447950

                  Opinions expressed are solely my own and do not express the views or opinions of my employer

                  D 1 Reply Last reply 24 Jun 2024, 08:04 Reply Quote 2
                  • M Offline
                    MKPotts Bronze Member @dreamer_
                    last edited by 24 Jun 2024, 08:00

                    @dreamer_
                    I replied to Martin on DCR’s website about the S9B because I had the same issue. With the S9B - as far as I know - it was because there was insufficient memory in the watch to save an activity longer than about 50-60hrs when in performance (1s recording) mode. I assume that Martin did the same as me with the S9B - ran it in performance mode, recharging as he went, then found the “saved” activity wouldn’t sync (mine was 103hrs) because it hadn’t saved on the watch.
                    The presence/absence of graphs etc in the logbook entry was an indicator in the S9B that the activity file had or hadn’t saved to the watch (same with S9PP, which has similar memory limitations). Assuming the same is true on the Vertical, it looks like Martin’s watch has saved the file but won’t sync for some reason.

                    1 Reply Last reply Reply Quote 0
                    • D Offline
                      dreamer_ @pavel.samokha
                      last edited by dreamer_ 24 Jun 2024, 08:04

                      @pavel-samokha perhaps there’s a limit for more than those 73 hours? (A guess, of course, but there are at least 2 users with the same issue)
                      Fantastic record and incredible test, btw.

                      P 1 Reply Last reply 24 Jun 2024, 08:40 Reply Quote 0
                      • P Offline
                        pavel.samokha @dreamer_
                        last edited by 24 Jun 2024, 08:40

                        @dreamer_ I’m not aware of any such limitation for Suunto Vertical.

                        S9B cases are irrelevant, S9B is indeed have limited memory, not the case with Suunto Vertical

                        Opinions expressed are solely my own and do not express the views or opinions of my employer

                        1 Reply Last reply Reply Quote 1
                        • S Offline
                          Saketo Nemo Moderator
                          last edited by 24 Jun 2024, 10:14

                          have you tried syncing with an android phone?

                          M 1 Reply Last reply 24 Jun 2024, 15:55 Reply Quote 2
                          • B Online
                            Brad_Olwin Moderator @Martin C
                            last edited by 24 Jun 2024, 13:39

                            @Martin-C I have successfully uploaded a multi-day activity with no issues with the Vertical on iOS. @pavel-samokha will help you with this, there should be no issues.

                            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                            M 1 Reply Last reply 24 Jun 2024, 15:58 Reply Quote 1
                            • M Offline
                              Martin C Bronze Member @pavel.samokha
                              last edited by 24 Jun 2024, 15:53

                              @pavel-samokha Hi Pavel, I have sent you my email via chat. I have uploaded the logs to Suunto. I had previously uploaded 100km + activities without issue. This 200 mile / 83 hour run however will not upload properly. Initially it would lag while uploading and never reach the full green circle on the upload. Short activities I had completed after the 83 hour run were also not uploading. By “forgetting the watch” and network on bluetooth, uninstalling the app, powering off phone, powering on phone and reinstalling the app, reestablishing the watch and network connection and trying to sync again, I was able to get the activities after the 83 hour run to upload.

                              I have noticed today that the upload seems to be “completed” but do not see the activity on the Home Screen on the app when I scroll down. The monthly total graph does indicate the mileage from the activity on the Home Screen. If I go into the calendar on the app, the activity appears under the date (14JUN2024) and I can see it and go into the data but get a grey bar at the top saying “waiting for syncing” to complete"

                              There data / run doesn’t upload to Strava or other linked platforms.

                              Thank you for any assistance you can provide, greatly appreciated. I have a few more of these multi day runs coming up and will need to look at other options if this can’t be resolved. Saving and uploading daily would be a last resort as the point getting this watch and battery life was to record these runs as one activity and be able to retrieve all associated data.

                              Thanks again,
                              Martin

                              1 Reply Last reply Reply Quote 1
                              • M Offline
                                Martin C Bronze Member @Saketo Nemo
                                last edited by 24 Jun 2024, 15:55

                                @Saketo-Nemo No, I don’t have an android phone. Do you think this could be an IOS issue?

                                1 Reply Last reply Reply Quote 0
                                • M Offline
                                  Martin C Bronze Member @Brad_Olwin
                                  last edited by 24 Jun 2024, 15:58

                                  @Brad_Olwin Thank you, would be very much appreciated.

                                  P 1 Reply Last reply 24 Jun 2024, 19:30 Reply Quote 1
                                  • P Offline
                                    pavel.samokha @Martin C
                                    last edited by 24 Jun 2024, 19:30

                                    @Martin-C Look at your Suunto App

                                    Opinions expressed are solely my own and do not express the views or opinions of my employer

                                    M 1 Reply Last reply 24 Jun 2024, 21:15 Reply Quote 4
                                    • M Offline
                                      Martin C Bronze Member @pavel.samokha
                                      last edited by Martin C 24 Jun 2024, 21:15

                                      @pavel-samokha Thank you!!

                                      Looks like it is now in the activities and has uploaded to 3rd party apps (strava)

                                      What was the issue and how do I keep this from happening at my next multi day in August?

                                      Thanks again!

                                      D P 2 Replies Last reply 25 Jun 2024, 07:35 Reply Quote 6
                                      • D Offline
                                        dreamer_ @Martin C
                                        last edited by dreamer_ 25 Jun 2024, 07:35

                                        Can we know how has it been fixed? As far as I know the difference with the S9B is that the Vertical can store the data on a very long run. And, of course, the app can also store that data.
                                        But the sync between the watch and the app seems to fail just for only that long activity.

                                        @Martin-C there’s not many people that does these kind of races. Your activity in August is a very valuable data for us and Suunto to know if there’s something there or if everything is ok. Please, it would be very interesting if you can keep us posted with your feedback in any case.

                                        M 2 Replies Last reply 25 Jun 2024, 14:27 Reply Quote 2
                                        • M Offline
                                          Martin C Bronze Member @dreamer_
                                          last edited by 25 Jun 2024, 14:27

                                          @dreamer_ I really hope there are no issues with uploading my next multi day in August but will update on here either way.

                                          Thanks again for referring me to this forum.

                                          Martin

                                          1 Reply Last reply Reply Quote 2
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