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    Direct ordering at Suunto

    Scheduled Pinned Locked Moved Suunto Ocean
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    • sartoricS Offline
      sartoric Moderator @Hexa62
      last edited by

      @Hexa62
      It could sound silly, but did you check spam folder ?
      Did you try to contact support ?

      SVTS - 2.40.38
      SSSWHR BARO Amber - 2.8.32
      Samsung A5 2016 - Android 7.0
      Samsung A33 2022 - Android 14 - One UI 6.1
      Suunto App Android 5.2.5 beta
      Suunto App IOs 2.45.0 (19123) beta on MBP M1

      Kevin MajorK Hexa62H 2 Replies Last reply Reply Quote 0
      • Kevin MajorK Offline
        Kevin Major @sartoric
        last edited by

        @Hexa62 - When I ordered my wing some time ago I received exactly 0 emails. The only notification I received was from the carrier saying the package was out for delivery. To this day I still have no receipt or order number in case of warranty issues.

        I ordered an Ocean on Friday around 1500EST (2100CT) and an email came shortly after. Since then my credit card was charged, then a few days later the charge disappeared. I contacted Suunto through facebook around 1100EST today to ask whether there are any delays in fulfilling the orders as it has been now four business days since my order, but after five hours they’ve probably gone home. If I get a response, I’ll update this comment.

        Kevin MajorK 1 Reply Last reply Reply Quote 0
        • Hexa62H Offline
          Hexa62 @sartoric
          last edited by

          @sartoric Sure, I contacted support, already twice, and during first contact I was assured that item will be sent by Thursday, and during second contact yesterday I was assured I will get an email within 24h, which is almost over without any email. Thing is, all trades for Suunto will be handled by Global-e and not directly by the company, and it seem that this middleman and shortage in personal at Suunto is not without friction. No communication with customer is a no-go, so with respect to buying it‘s probably best not doing it direct at Suunto but look for retailers.

          sartoricS 1 Reply Last reply Reply Quote 0
          • sartoricS Offline
            sartoric Moderator @Hexa62
            last edited by

            @Hexa62
            unfortunately I guess it’s really country related

            SVTS - 2.40.38
            SSSWHR BARO Amber - 2.8.32
            Samsung A5 2016 - Android 7.0
            Samsung A33 2022 - Android 14 - One UI 6.1
            Suunto App Android 5.2.5 beta
            Suunto App IOs 2.45.0 (19123) beta on MBP M1

            JosaipluJ 1 Reply Last reply Reply Quote 0
            • JosaipluJ Offline
              Josaiplu Bronze Member @sartoric
              last edited by Josaiplu

              @sartoric I agree, I order multiple time from Suunto to France and it was fast and flawless, I was delivered by dhl in 24h and my package was send the day I ordered (in the morning) I receive mail either from Suunto and dhl.
              Also the returns are easy so I will stick to ordering directly at Suunto for the future, sorry to hear that @Hexa62 could not benefit of the same experience and hope he will receive his package quickly 😞

              Hexa62H 1 Reply Last reply Reply Quote 0
              • Hexa62H Offline
                Hexa62 @Josaiplu
                last edited by

                @Josaiplu Finally I got a notification stating a delivery next week Monday. A bit disappointing for such a long delivery, or more precisely a long processing before starting delivery, but looking forward for receiving!

                1 Reply Last reply Reply Quote 0
                • Kevin MajorK Offline
                  Kevin Major @Kevin Major
                  last edited by Kevin Major

                  @Kevin-Major A quick update, the charge now appears on my credit card. The Global-E site has not updated my order. David from Suunto support did reply that the site was undergoing maintenance, so all orders were delayed.

                  OP should sit tight and hopefully it will be resolved soon.

                  Edit: Three days later, it has arrived.

                  EzioAuditoreE 1 Reply Last reply Reply Quote 1
                  • EzioAuditoreE Offline
                    EzioAuditore Gold Members @Kevin Major
                    last edited by EzioAuditore

                    Guys I know we are inpatient to get the beauty and want it as soon as possible. BUT: you will definitely not be scammed or lose your money, I mean it was written it will take 3 extra BUSINESS days from the normal (2 business). I am sure that after 5 business days it will get delivered. Ok 1 or 2 more it’s not the end of the world 🙂
                    As I said I got mine today and even though I have everything Suunto I cannot stop admiring the Nordic design and beauty, BRAVO Suunto, BRAVO!

                    Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
                    Suunto Wing

                    1 Reply Last reply Reply Quote 1
                    • G Offline
                      Geko23 @Hexa62
                      last edited by

                      @Hexa62 I purchased a strap from Suunto last Friday, and like you I only received news today, I think it will arrive on Monday…10 days because the website was under maintenance and they had problems processing orders. I hope you receive it soon.

                      1 Reply Last reply Reply Quote 0
                      • P Offline
                        PavelTE
                        last edited by

                        The whole Suunto is a big disappointment for me. I’m having my D9tx serviced, and have been offered a replacement Suunto Ocean from the service centre as the D9tx are beyond repair. I accepted the offer, paid and now I’m waiting for my new watch to be shipped. Up to tree week. As I am leaving for a diving safari soon, I have written to Suunto support several times. They have always told me that they will resolve my request and I will receive an email within a few hours. It never came. Suunto has lied to me repeatedly through their support. According to me, they do not stock the Sunnto Ocean.
                        Now that I have five days until my flight I don’t know what to do. Get a refund and switch to Garmin? Wait? How long? I can’t fly without a dive computer.

                        If Suunto hadn’t lied to me, I could have borrowed a computer somewhere. But where am I gonna get one in five days?

                        I don’t know how they can lie to me like that.

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