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    Divelog not correctly Syncing(missing dives)

    Scheduled Pinned Locked Moved Suunto Ocean
    19 Posts 11 Posters 1.5k Views
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    • T Offline
      tinten.addi
      last edited by

      Hello everyone… my Suunto ocean removed ALL dive activitys from the „logbook“ Widget (on the Watch)! The activitys are still on the cellphone app… Thats really Bad if you want to Check something from your last dives real quick… anyone with the Same Problem?

      1 Reply Last reply Reply Quote 0
      • A Offline
        aqua86 @aqua86
        last edited by

        @aqua86

        That’s the not at all helpfull answer I got from customer “support” today after 3 months and numerous Emails from my side…:

        Thanks for contacting suunto customer support. I trust this message finds you well. If the device is not sync after the workout or any activity it might not show you on the app. After the update.

        Thank you for understanding this matter.

        Contact us if you have questions or concerns.

        Thanks for contacting Suunto customer service and enjoying this new adventure.

        Regards

        Sophia

        Suunto Customer Support Team

        A 1 Reply Last reply Reply Quote 1
        • A Offline
          aqua86 @aqua86
          last edited by

          @aqua86
          “Thanks for contacting suunto customer support. I trust this message finds you well. I am sorry to say this but it might have lost all your data.”

          Took only 3,5 months to come to this conclusion… :0(

          H 1 Reply Last reply Reply Quote 0
          • H Offline
            hananka @aqua86
            last edited by

            @aqua86
            Hi. I have same issue with missig dives on the Anderoid App. I tried unpair and repair followed by deleting the app and re install it. now it sync already 95 minuts 21 dives…Apprichate any solution if valid to allow sync of my dives from the ocean to the App.

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            • T Offline
              tinten.addi
              last edited by

              Same here, the (iPhone) App is not syncing my last dive… every time around 50% the App crashes and closes it Self.
              Reconnecting App with Watch didnt solve the Problem.

              😞

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              • T Offline
                tinten.addi
                last edited by

                Update… reinstalling the app didnt solve the problem. Now it Syncs up to 90% before the App Crashes…

                Someone knows about the problem the logbook Widget is deleting its activitys after time by itself? If the activity is gone there, I cant save them in the App Right?

                pavel.samokhaP 1 Reply Last reply Reply Quote 0
                • pavel.samokhaP Offline
                  pavel.samokha @tinten.addi
                  last edited by

                  @tinten.addi

                  the issue is being investigated

                  Logbook data will stay in the watch until you delete it or watch firmware is updated or watch reset to default settings

                  Opinions expressed are solely my own and do not express the views or opinions of my employer

                  1 Reply Last reply Reply Quote 0
                  • T Offline
                    tinten.addi
                    last edited by

                    @pavel.samokha thanks for answering! Last time i lost logbook files was middle of March.

                    Do you know when they fixed it? Looks like it was not the last update 😂 thanks for helping 😉

                    pavel.samokhaP 1 Reply Last reply Reply Quote 0
                    • pavel.samokhaP Offline
                      pavel.samokha @tinten.addi
                      last edited by pavel.samokha

                      @tinten.addi I don’t have anything else to share at this point. The issue is being investigated that’s all I can say so far.

                      BTW if you (or anyone else having similar issue) are willing to help we appreciate additional info (you can share in DM to me or here):

                      • When the crash occurred, and what timezone (or city & country) you are in at the time
                      • Which version of the application you had installed at the time of the crash (if you happen to know)
                      • Your username in Suunto App
                      • It would also be helpful if you could share SA-related reports from the iOS Analytics Data. Video below showing how to find those from iOS settings app:

                      https://www.youtube.com/shorts/67MBIFLuOok

                      Opinions expressed are solely my own and do not express the views or opinions of my employer

                      1 Reply Last reply Reply Quote 0
                      • A Offline
                        Achor
                        last edited by

                        I was having this issue with my most recent dive. I re-stalled the app and nothing, but as soon as i let it see location all the time instead of just while using the app they suddenly synced. I am not sure why this should make a difference.

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