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Divelog not correctly Syncing(missing dives)

Scheduled Pinned Locked Moved Suunto Ocean
24 Posts 12 Posters 2.1k Views 12 Watching
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  • T Offline
    tinten.addi
    last edited by 7 Mar 2025, 18:02

    Hello everyone… my Suunto ocean removed ALL dive activitys from the „logbook“ Widget (on the Watch)! The activitys are still on the cellphone app… Thats really Bad if you want to Check something from your last dives real quick… anyone with the Same Problem?

    1 Reply Last reply Reply Quote 0
    • A Offline
      aqua86 @aqua86
      last edited by 17 Mar 2025, 07:34

      @aqua86

      That’s the not at all helpfull answer I got from customer “support” today after 3 months and numerous Emails from my side…:

      Thanks for contacting suunto customer support. I trust this message finds you well. If the device is not sync after the workout or any activity it might not show you on the app. After the update.

      Thank you for understanding this matter.

      Contact us if you have questions or concerns.

      Thanks for contacting Suunto customer service and enjoying this new adventure.

      Regards

      Sophia

      Suunto Customer Support Team

      A 1 Reply Last reply 27 Mar 2025, 11:03 Reply Quote 1
      • A Offline
        aqua86 @aqua86
        last edited by 27 Mar 2025, 11:03

        @aqua86
        “Thanks for contacting suunto customer support. I trust this message finds you well. I am sorry to say this but it might have lost all your data.”

        Took only 3,5 months to come to this conclusion… :0(

        H 1 Reply Last reply 26 Apr 2025, 07:58 Reply Quote 0
        • H Offline
          hananka @aqua86
          last edited by 26 Apr 2025, 07:58

          @aqua86
          Hi. I have same issue with missig dives on the Anderoid App. I tried unpair and repair followed by deleting the app and re install it. now it sync already 95 minuts 21 dives…Apprichate any solution if valid to allow sync of my dives from the ocean to the App.

          1 Reply Last reply Reply Quote 0
          • T Offline
            tinten.addi
            last edited by 29 days ago

            Same here, the (iPhone) App is not syncing my last dive… every time around 50% the App crashes and closes it Self.
            Reconnecting App with Watch didnt solve the Problem.

            😞

            1 Reply Last reply Reply Quote 0
            • T Offline
              tinten.addi
              last edited by 28 days ago

              Update… reinstalling the app didnt solve the problem. Now it Syncs up to 90% before the App Crashes…

              Someone knows about the problem the logbook Widget is deleting its activitys after time by itself? If the activity is gone there, I cant save them in the App Right?

              P 1 Reply Last reply 27 days ago Reply Quote 0
              • P Offline
                pavel.samokha @tinten.addi
                last edited by 27 days ago

                @tinten.addi

                the issue is being investigated

                Logbook data will stay in the watch until you delete it or watch firmware is updated or watch reset to default settings

                Opinions expressed are solely my own and do not express the views or opinions of my employer

                T 1 Reply Last reply 12 days ago Reply Quote 0
                • T Offline
                  tinten.addi
                  last edited by 27 days ago

                  @pavel.samokha thanks for answering! Last time i lost logbook files was middle of March.

                  Do you know when they fixed it? Looks like it was not the last update 😂 thanks for helping 😉

                  P 1 Reply Last reply 27 days ago Reply Quote 0
                  • P Offline
                    pavel.samokha @tinten.addi
                    last edited by pavel.samokha 3 days from now 27 days ago

                    @tinten.addi I don’t have anything else to share at this point. The issue is being investigated that’s all I can say so far.

                    BTW if you (or anyone else having similar issue) are willing to help we appreciate additional info (you can share in DM to me or here):

                    • When the crash occurred, and what timezone (or city & country) you are in at the time
                    • Which version of the application you had installed at the time of the crash (if you happen to know)
                    • Your username in Suunto App
                    • It would also be helpful if you could share SA-related reports from the iOS Analytics Data. Video below showing how to find those from iOS settings app:

                    https://www.youtube.com/shorts/67MBIFLuOok

                    Opinions expressed are solely my own and do not express the views or opinions of my employer

                    R 1 Reply Last reply 22 days ago Reply Quote 0
                    • A Offline
                      Achor
                      last edited by 24 days ago

                      I was having this issue with my most recent dive. I re-stalled the app and nothing, but as soon as i let it see location all the time instead of just while using the app they suddenly synced. I am not sure why this should make a difference.

                      P 1 Reply Last reply 21 days ago Reply Quote 0
                      • R Offline
                        Romaindaut @pavel.samokha
                        last edited by 22 days ago

                        @pavel.samokha

                        Same issue here, I am on iPhone 12 mini, IOS 18.4.1.
                        Logs attached.

                        Crash Suunto Ocean: Suunto App.pdf

                        P 1 Reply Last reply 21 days ago Reply Quote 0
                        • P Offline
                          pavel.samokha @Romaindaut
                          last edited by 21 days ago

                          @Romaindaut Thanks.

                          There is an Suunto App 2.45.1 available in App Store now, it should fix the issue. Please install and try it

                          Opinions expressed are solely my own and do not express the views or opinions of my employer

                          R 1 Reply Last reply 21 days ago Reply Quote 1
                          • P Offline
                            pavel.samokha @Achor
                            last edited by 21 days ago

                            @Achor see message above

                            Opinions expressed are solely my own and do not express the views or opinions of my employer

                            1 Reply Last reply Reply Quote 0
                            • R Offline
                              Romaindaut @pavel.samokha
                              last edited by 21 days ago

                              @pavel.samokha It works, all good, thanks for the fast fix

                              1 Reply Last reply Reply Quote 1
                              • T Offline
                                tinten.addi @pavel.samokha
                                last edited by 12 days ago

                                @pavel.samokha

                                Hey Pavel, the problem with the Logbook files is not solved. My ocean is still deleting older files by itself.

                                Sotware: 2.38.42

                                1 Reply Last reply Reply Quote 0
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