Divelog not correctly Syncing(missing dives)
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Update… reinstalling the app didnt solve the problem. Now it Syncs up to 90% before the App Crashes…
Someone knows about the problem the logbook Widget is deleting its activitys after time by itself? If the activity is gone there, I cant save them in the App Right?
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the issue is being investigated
Logbook data will stay in the watch until you delete it or watch firmware is updated or watch reset to default settings
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@pavel.samokha thanks for answering! Last time i lost logbook files was middle of March.
Do you know when they fixed it? Looks like it was not the last update
thanks for helping 
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@tinten.addi I don’t have anything else to share at this point. The issue is being investigated that’s all I can say so far.
BTW if you (or anyone else having similar issue) are willing to help we appreciate additional info (you can share in DM to me or here):
- When the crash occurred, and what timezone (or city & country) you are in at the time
- Which version of the application you had installed at the time of the crash (if you happen to know)
- Your username in Suunto App
- It would also be helpful if you could share SA-related reports from the iOS Analytics Data. Video below showing how to find those from iOS settings app:
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I was having this issue with my most recent dive. I re-stalled the app and nothing, but as soon as i let it see location all the time instead of just while using the app they suddenly synced. I am not sure why this should make a difference.
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Same issue here, I am on iPhone 12 mini, IOS 18.4.1.
Logs attached. -
@Romaindaut Thanks.
There is an Suunto App 2.45.1 available in App Store now, it should fix the issue. Please install and try it
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@Achor see message above
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@pavel.samokha It works, all good, thanks for the fast fix
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Hey Pavel, the problem with the Logbook files is not solved. My ocean is still deleting older files by itself.
Sotware: 2.38.42
