Watch faces not syncing

smutnak

@murphyp228 For me, only a hard reset of the watch helped. It was a pain to set everything up again, but now the synchronization of watch faces and especially SuuntoPlus Guides (structured workouts), which also did not work after the update. Now is all working OK.

manno02

@murphyp228

I also tried
all resets
Deinstalling
Reinstalling
Without success

murphyp228

@Mff73 @Dimitrios-Kanellopoulos may I check has this issue been logged with Suunto ?

manno02

@manno02 said in Watch faces not syncing:

@murphyp228

I also tried
all resets
Deinstalling
Reinstalling
Without success

After one hours of syncing data tracks and values now it works so Deinstalling and Reinstalling works
Not nice but works at least

murphyp228

@manno02 sadly didn’t work for me - thank though

Brad_Olwin

@murphyp228 said in Watch faces not syncing:

@Mff73 @Dimitrios-Kanellopoulos may I check has this issue been logged with Suunto ?

I have filed a bug report with Suunto about this. I am having the same issue.

manno02

Uninstalling does work for the watchfaces but unfortunately the whole data from August and September habe vanished
So you seem to make a de Vision, seither New watchfaces or keeping data alive
You cant unfuck what Haß been fucked

sartoric

@manno02
uninstall/reinstall doesn’t erase any data
they’ll be synched again, but server congestion may slow the process down

manno02

@sartoric I giess you are right. Over night everyrhing is back so it just took Some time

TomTiger

After the latest SW update I have no access to additional watch faces on the Vertical watch. They are all registered in the Suunto App, but even after repeated syncronisation, no additional watch faces appear on the watch. It must be due to a bug in the 2.37 update. Anybody here that can help?

larrybbaker

@TomTiger Make sure your app is updated. Kill and restart the app and then synchronize. The go to the Suunto+ watch face list and select the ones you want. Sync.

Brad_Olwin

@TomTiger I had this problem as well. Have reported as a bug. I was able to fix this with a factory reset. A PIA but working normally now.

surfboomerang

@Brad_Olwin Never had this issue before but I uninstalled some watch faces and after that I wasn’t able to install new ones. It gives me the option to uninstall the new watch faces, but they are not on my watch nor in the “My Suuntoplus watchfaces” list. I tried everything from clearing cache, Reboot phone and watch but nothing works.

Is this still a bug and is it confirmed/resolved by Suunto as of today?

DropQb

@surfboomerang I experienced same issue today with my Race 2. I uninstalled a watchface and then tried to install new ones. Even they are marked to be installed to the watch in the Suunto app, they are actually not synced to the watch and I cannot set them.

Restarting watch, forcible shutdown of Suunto app did not help…

surfboomerang

@DropQb Somehow it started working for me again in a couple of hours.
No idea what caused it or how it was resolved.

DropQb

@surfboomerang I agree. After several hours I have now watchfaces synced to the watch. Strange…