What's wrong with my Suunto Ocean
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Watch was bought 2 months ago. So far I’ve experienced several issues that are quite annoying.
No-fly icon - I never did scuba diving but this red airplane icon appeared after 7 days of use. I tried to restart, shut down, but nothing works. Icon is still there.
Heart rate - one time before going to sleep, it showed 140 bpm. I was lying and I thought I was having a heart attack. But after restart it showed normal pulse of 60-70 bpm. Happened one more time and I had to restart it.
Altitude correction - takes 10 minutes outdoors and usually fails. It showed 7m when I was at sea level (my hand was literally 0.2m above the sea surface)
Sleep - yesterday I was watching TV for 1 hour, then I was active for at least 30 minutes before going to sleep. Everything was counted as if I were sleeping.
Steps - exactly 3 steps from chair to couch, it counts 7 steps plus 3 after I sit down. So 10 instead of 3 steps.
Compass - needs calibration almost always before using.
Shutdown - after shutting down, time is restarted to Jan 1 until I sync it with phone. Should it at least count time while being off, I mean it’s a watch…
Really don’t know if something is wrong with product I got. It wasn’t cheap and I expected such issues would never happen.
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@snajperist it helps to understand how most of these aspects work in the first place.
With the exception of the no-fly icon I can attempt to explain the rest.
Heart Rate
Suunto is known to not have the most reliable OHR sensors, but even if it does it’s fairly easy to pick up the wrong signals. Chest straps are much better but not foolproof either. In that case the most reliable HR sensor is the pulse check.Altitude
Automatic correction uses GPS which is not very accurate for vertical positioning. Calibrate manually to known elevation.Sleep
According to the manual, “Suunto Ocean tracks your sleep based on accelerometer data.” If you have been very idle during your TV session it is possible that the 30-minute activity could be treated as an awake period. Setting a sleep schedule on the watch that matches your own should anecdotally improve tracking accuracy.Steps
Again, estimation based on accelerometer data. Suunto has a tendency to overshoot in the past but recent software seems to try make this more realistic.Compass
Any device is subject to magnetic interference so ideally you would want it calibrated before every serious use case.Shutdown
I agree with you on this. -
@snajperist said in What's wrong with my Suunto Ocean:
No-fly icon
Hey, I have same issue with no-fly icon that appeared a few days ago. I didn’t dive, dive logs are empty. I use Suunto watch for 2 months. It may be this icon appeared soon after my watch battery went down and the watch shutted down. Agree with you it is annoying as no logics behind it and impossible to get rid of it.
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I also have issue with no-fly icon it appeared yesterday for no reason. No diving for 2+ months!!!
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Also have the no-fly icon with zero dives made. Just got it a couple of weeks and it appeared after it was both in ‘airplane’ mode and ‘energy saving’ mode for 2 days.
Very annoying and unnecessary.
Also was unpleasantly surprised with the date and time reset after shutdown.
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@Gilles-van-der-Have said in What's wrong with my Suunto Ocean:
Also have the no-fly icon with zero dives made. Just got it a couple of weeks and it appeared after it was both in ‘airplane’ mode and ‘energy saving’ mode for 2 days.
Very annoying and unnecessary.
Also was unpleasantly surprised with the date and time reset after shutdown.
Just had contact with Suunto Support, they advised a soft reset: Press and hold all three buttons for 12 seconds and release them to perform a soft reset.
After reboot it was there but disappeared after a few seconds. Woohoo! 🥳
They also confirmed they are aware of the problem and are working on it. Hopefully it’s fixed in the next update.
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I have a similar problem, first my watch ran out of battery (it ran out) and after I charged it, “no fly time” went crazy:
Today I saw that there was an update, I installed it, but the problem with “no fly time” still persists. I tried a “soft reset”, but it didn’t help. Any ideas how to solve this problem?
Thanks in advance
