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Complications disabled on default watch face

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  • S Offline
    sebchastang Silver Members @thanasis
    last edited by 22 Nov 2024, 15:01

    @thanasis Bad luck 😞
    Did you try to set an other watchface and see if complications are available, then set back the default watchface and see if the issue persists?

    Suunto Vertical
    Suunto Traverse

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    • G Offline
      gerasimos Bronze Member @thanasis
      last edited by 22 Nov 2024, 17:56

      @thanasis me too!
      Its default watchface or something with memory cache of watch or app it’s wrong.
      Try to delete memory cache of app an soft reset the watch not hard reset
      And sync again witn default watchface

      Suunto Vertical Ti
      Suunto S9 gen1
      Suunto Ambit3 peak

      T 1 Reply Last reply 22 Nov 2024, 18:48 Reply Quote 0
      • T Offline
        thanasis Bronze Member @gerasimos
        last edited by 22 Nov 2024, 18:48

        @gerasimos did reset the watch , reinstalled the app etc . Nothing . I am afraid it’s a bug

        G 1 Reply Last reply 22 Nov 2024, 21:06 Reply Quote 0
        • G Offline
          gerasimos Bronze Member @thanasis
          last edited by 22 Nov 2024, 21:06

          @thanasis it’s very weird

          Suunto Vertical Ti
          Suunto S9 gen1
          Suunto Ambit3 peak

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          • T Offline
            timecode
            last edited by 23 Nov 2024, 11:25

            @thanasis Can it be, that the SW version on the watch got downgraded somehow? Perhaps you could check the SW version. I had customisation disabled at one point, due to older SW. As soon as I’ve updated the watch, it appeared. Just a very very wild guess.

            T 1 Reply Last reply 23 Nov 2024, 15:52 Reply Quote 0
            • T Offline
              thanasis Bronze Member @timecode
              last edited by 23 Nov 2024, 15:52

              @timecode said in Complications disabled on default watch face:

              @thanasis Can it be, that the SW version on the watch got downgraded somehow? Perhaps you could check the SW version. I had customisation disabled at one point, due to older SW. As soon as I’ve updated the watch, it appeared. Just a very very wild guess.

              no it doesn’t seem to be the case. i do have the complications options enabled for all other watchfaces apart from this one . also this happened right after i hard reset the watch

              T 1 Reply Last reply 24 Nov 2024, 18:57 Reply Quote 0
              • T Offline
                thanasis Bronze Member @thanasis
                last edited by 24 Nov 2024, 18:57

                @Egika , @isazi @Dimitrios-Kanellopoulos is there anything you could suggest or wait for a firmware update?

                M D 3 Replies Last reply 25 Nov 2024, 04:40 Reply Quote 0
                • M Offline
                  Mff73 @thanasis
                  last edited by 25 Nov 2024, 04:40

                  @thanasis
                  Maybe a second hard reset, just in case 🤔

                  Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                  Suunto Vertical all black
                  Wife : S9PP
                  SA: Always the latest beta :)
                  Android 13, Galaxy S205G

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                  • D Offline
                    Dimitrios Kanellopoulos Community Manager @thanasis
                    last edited by 25 Nov 2024, 07:05

                    @thanasis Sorry just saw this . Asking

                    Community Manager / Admin @Suunto
                    Creator of Quantified-Self.io
                    youtube.com/c/dimitrioskanellopoulos
                    https://instagram.com/dimitrioskanellopoulos
                    https://www.strava.com/athletes/7586105

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                    • D Offline
                      Dimitrios Kanellopoulos Community Manager @thanasis
                      last edited by 25 Nov 2024, 07:23

                      @thanasis The team can reproduce the issue.

                      1. Could you send logs and provide me the email in chat ? OR just drop by the c-Ioannina for a coffee 😛
                      2. No other watch paired in app right ?

                      Community Manager / Admin @Suunto
                      Creator of Quantified-Self.io
                      youtube.com/c/dimitrioskanellopoulos
                      https://instagram.com/dimitrioskanellopoulos
                      https://www.strava.com/athletes/7586105

                      T 1 Reply Last reply 25 Nov 2024, 09:23 Reply Quote 1
                      • T Offline
                        thanasis Bronze Member @Dimitrios Kanellopoulos
                        last edited by 25 Nov 2024, 09:23

                        @Dimitrios-Kanellopoulos I will drop by tomorrow 🙂

                        There was the ambit 3 peak connected but after I uninstalled and re installed the app there is no other watch …

                        D 1 Reply Last reply 25 Nov 2024, 11:24 Reply Quote 1
                        • D Offline
                          Dimitrios Kanellopoulos Community Manager @thanasis
                          last edited by 25 Nov 2024, 11:24

                          @thanasis Ok roger 😄

                          Community Manager / Admin @Suunto
                          Creator of Quantified-Self.io
                          youtube.com/c/dimitrioskanellopoulos
                          https://instagram.com/dimitrioskanellopoulos
                          https://www.strava.com/athletes/7586105

                          K 1 Reply Last reply 11 Dec 2024, 23:16 Reply Quote 0
                          • K Offline
                            Klavdijo Pilko @Dimitrios Kanellopoulos
                            last edited by 11 Dec 2024, 23:16

                            @Dimitrios-Kanellopoulos Hello I also have the same problem with the default watch face and complications. The complications are no longer active. Is there a solution?

                            D 1 Reply Last reply 12 Dec 2024, 09:22 Reply Quote 0
                            • D Offline
                              Dimitrios Kanellopoulos Community Manager @Klavdijo Pilko
                              last edited by 12 Dec 2024, 09:22

                              @Klavdijo-Pilko please send logs and pm the email for your Suunto app

                              Community Manager / Admin @Suunto
                              Creator of Quantified-Self.io
                              youtube.com/c/dimitrioskanellopoulos
                              https://instagram.com/dimitrioskanellopoulos
                              https://www.strava.com/athletes/7586105

                              T 1 Reply Last reply 12 Dec 2024, 15:21 Reply Quote 0
                              • T Offline
                                thanasis Bronze Member @Dimitrios Kanellopoulos
                                last edited by 12 Dec 2024, 15:21

                                @Dimitrios-Kanellopoulos said in Complications disabled on default watch face:

                                @Klavdijo-Pilko please send logs and pm the email for your Suunto app

                                i thought this was reproducable by the team ,isn’t it ?

                                D 1 Reply Last reply 16 Dec 2024, 09:05 Reply Quote 0
                                • D Offline
                                  Dimitrios Kanellopoulos Community Manager @thanasis
                                  last edited by 16 Dec 2024, 09:05

                                  @thanasis yes but they are asking me for logs 😞

                                  Community Manager / Admin @Suunto
                                  Creator of Quantified-Self.io
                                  youtube.com/c/dimitrioskanellopoulos
                                  https://instagram.com/dimitrioskanellopoulos
                                  https://www.strava.com/athletes/7586105

                                  T 1 Reply Last reply 16 Dec 2024, 10:45 Reply Quote 0
                                  • T Offline
                                    thanasis Bronze Member @Dimitrios Kanellopoulos
                                    last edited by 16 Dec 2024, 10:45

                                    @Dimitrios-Kanellopoulos said in Complications disabled on default watch face:

                                    @thanasis yes but they are asking me for logs 😞

                                    ok, but what kind of logs can i share to assist? i’ve hardware reset the watch some time ago and don’t plan to do it again with the complexity of having to setting it back (sports/maps etc)
                                    i can share the logs that i synched now.

                                    EgikaE 1 Reply Last reply 16 Dec 2024, 10:58 Reply Quote 0
                                    • EgikaE Offline
                                      Egika Platinum Member @thanasis
                                      last edited by 16 Dec 2024, 10:58

                                      @thanasis Dimi was asking another user for his logs

                                      t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                                      Race S All Black - Titanium Courtney
                                      Run Lime

                                      T 1 Reply Last reply 16 Dec 2024, 12:35 Reply Quote 1
                                      • T Offline
                                        thanasis Bronze Member @Egika
                                        last edited by 16 Dec 2024, 12:35

                                        @Egika i see it’s fixed with the software update. So great

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