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Complications disabled on default watch face

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  • T Offline
    thanasis Bronze Member
    last edited by 21 Nov 2024, 22:14

    I can no longer change the complications of the default watch face of the vertical after the hard reset

    And the options seems greyed out

    67555475-cee5-4992-a541-1c618bf45d65-image.png

    Also in the app the default face with the graph is no longer visible !

    I can only see the time and the seconds
    deb31754-a4d0-4ccd-b677-880aca423cf6-image.png

    1 Reply Last reply Reply Quote 0
    • E Offline
      Egika Platinum Member
      last edited by 22 Nov 2024, 06:38

      Have you tried restarting the watch?

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      T G 3 Replies Last reply 22 Nov 2024, 06:44 Reply Quote 0
      • T Offline
        thanasis Bronze Member @Egika
        last edited by 22 Nov 2024, 06:44

        @Egika of course I did .

        I observed that also on the Suunto app the watch face does not exist anymore

        G 1 Reply Last reply 22 Nov 2024, 06:49 Reply Quote 0
        • G Offline
          gerasimos Bronze Member @thanasis
          last edited by gerasimos 22 Nov 2024, 06:49

          @thanasis reinstall the app and sync from the beginning again…the current data coming from the app to the watch

          Suunto Vertical Ti
          Suunto S9 gen1
          Suunto Ambit3 peak

          T 1 Reply Last reply 22 Nov 2024, 13:26 Reply Quote 1
          • G Offline
            GiPFELKiND Silver Members @Egika
            last edited by 22 Nov 2024, 10:06

            @Egika 🤣🤣🤣🤣the only solution with suunto Problems 🤣 did you start your Windows computer? 🤣

            If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

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            • T Offline
              thanasis Bronze Member @gerasimos
              last edited by 22 Nov 2024, 13:26

              @gerasimos reinstalled the app .
              The watch face does not exist anymore !!

              7408510f-2ca6-4c67-80fd-f0494e4562f1-image.png

              1d7fb194-4551-4485-9b8b-c6befdf976af-image.png

              S G 2 Replies Last reply 22 Nov 2024, 13:42 Reply Quote 0
              • S Offline
                sebchastang Silver Members @thanasis
                last edited by 22 Nov 2024, 13:42

                @thanasis Maybe I am wrong but I think it is normal that the default SV watchface does not appear in the list. It is stored in the watch only.

                Suunto Vertical
                Suunto Traverse

                S 1 Reply Last reply 22 Nov 2024, 14:08 Reply Quote 1
                • S Offline
                  sorinus @sebchastang
                  last edited by 22 Nov 2024, 14:08

                  @sebchastang you’re not wrong, the default face is on the watch only. That’s how it is on my app as well and honestly I was also a but confused initially why is missing in app.

                  Suunto Vertical Ti

                  T 1 Reply Last reply 22 Nov 2024, 14:27 Reply Quote 1
                  • T Offline
                    thanasis Bronze Member @sorinus
                    last edited by thanasis 22 Nov 2024, 14:27

                    @Sorin-C so there is obviously an issue as the default face (post hardware reset ) cannot get any complications!!

                    S 1 Reply Last reply 22 Nov 2024, 14:37 Reply Quote 1
                    • T Offline
                      thanasis Bronze Member @Egika
                      last edited by 22 Nov 2024, 14:37

                      @Egika I just resetted it again and this is Grayed !!

                      87b9d80a-b81f-4ceb-8c9a-32e5b0754678-image.png

                      S 1 Reply Last reply 22 Nov 2024, 15:01 Reply Quote 0
                      • S Offline
                        sorinus @thanasis
                        last edited by 22 Nov 2024, 14:37

                        @thanasis ah sorry, my default watch face is customizable as it should be. I just pointed out that the default watch face is not part of sunt store watch faces.

                        Suunto Vertical Ti

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                        • S Offline
                          sebchastang Silver Members @thanasis
                          last edited by 22 Nov 2024, 15:01

                          @thanasis Bad luck 😞
                          Did you try to set an other watchface and see if complications are available, then set back the default watchface and see if the issue persists?

                          Suunto Vertical
                          Suunto Traverse

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                          • G Offline
                            gerasimos Bronze Member @thanasis
                            last edited by 22 Nov 2024, 17:56

                            @thanasis me too!
                            Its default watchface or something with memory cache of watch or app it’s wrong.
                            Try to delete memory cache of app an soft reset the watch not hard reset
                            And sync again witn default watchface

                            Suunto Vertical Ti
                            Suunto S9 gen1
                            Suunto Ambit3 peak

                            T 1 Reply Last reply 22 Nov 2024, 18:48 Reply Quote 0
                            • T Offline
                              thanasis Bronze Member @gerasimos
                              last edited by 22 Nov 2024, 18:48

                              @gerasimos did reset the watch , reinstalled the app etc . Nothing . I am afraid it’s a bug

                              G 1 Reply Last reply 22 Nov 2024, 21:06 Reply Quote 0
                              • G Offline
                                gerasimos Bronze Member @thanasis
                                last edited by 22 Nov 2024, 21:06

                                @thanasis it’s very weird

                                Suunto Vertical Ti
                                Suunto S9 gen1
                                Suunto Ambit3 peak

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                                • T Offline
                                  timecode
                                  last edited by 23 Nov 2024, 11:25

                                  @thanasis Can it be, that the SW version on the watch got downgraded somehow? Perhaps you could check the SW version. I had customisation disabled at one point, due to older SW. As soon as I’ve updated the watch, it appeared. Just a very very wild guess.

                                  T 1 Reply Last reply 23 Nov 2024, 15:52 Reply Quote 0
                                  • T Offline
                                    thanasis Bronze Member @timecode
                                    last edited by 23 Nov 2024, 15:52

                                    @timecode said in Complications disabled on default watch face:

                                    @thanasis Can it be, that the SW version on the watch got downgraded somehow? Perhaps you could check the SW version. I had customisation disabled at one point, due to older SW. As soon as I’ve updated the watch, it appeared. Just a very very wild guess.

                                    no it doesn’t seem to be the case. i do have the complications options enabled for all other watchfaces apart from this one . also this happened right after i hard reset the watch

                                    T 1 Reply Last reply 24 Nov 2024, 18:57 Reply Quote 0
                                    • T Offline
                                      thanasis Bronze Member @thanasis
                                      last edited by 24 Nov 2024, 18:57

                                      @Egika , @isazi @Dimitrios-Kanellopoulos is there anything you could suggest or wait for a firmware update?

                                      M D 3 Replies Last reply 25 Nov 2024, 04:40 Reply Quote 0
                                      • M Offline
                                        Mff73 @thanasis
                                        last edited by 25 Nov 2024, 04:40

                                        @thanasis
                                        Maybe a second hard reset, just in case 🤔

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                                        • D Offline
                                          Dimitrios Kanellopoulos Community Manager @thanasis
                                          last edited by 25 Nov 2024, 07:05

                                          @thanasis Sorry just saw this . Asking

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