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Divelog not correctly Syncing(missing dives)

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  • R Offline
    Rolf Traber
    last edited by 6 Dec 2024, 10:26

    Re: Divelog not correctly Syncing(missing dives)

    Hello
    I have the same issue as Isazi and Pablo.

    new Suunto Ocean since 2024-11-12
    software 2.36.18 Serial 242010001237 Model DW223
    smartphone Samsung S23 Android 14
    3 dives with watch, last dive from 2024-12-5 not in smartphone Android app but in watch diving log
    Battery about 65%

    reboot watch and smartphone
    Bluetooth re associate
    sync watch and smartphone, 3rd dive still missing on smartphone

    reinstall suunto app
    sync watch and smartphone, 3rd dive still missing on smartphone

    Kind regards, Rolf

    A J M 3 Replies Last reply 10 Dec 2024, 11:14 Reply Quote 0
    • A Offline
      aqua86 @Rolf Traber
      last edited by 10 Dec 2024, 11:14

      Hey,

      the same happened to me today. 3 registered dives on the Ocean but no synchronising to the app. Restarting the Ocean and the app did not solve the problem so I de- and reinstalled the app. That didn’t solve the problem either. Even worse- activities older than two weeks have disappeared completely from my account! ( Support has not been able to help me so far. 😞 Just say it might be a “glimpse” and bad luck. Not helpful at all.)

      Other dives a few months ago have synced without a problem by the way (although the feature “dive route” did not work).

      1 Reply Last reply Reply Quote 0
      • D Offline
        Dimitrios Kanellopoulos Community Manager
        last edited by 10 Dec 2024, 13:57

        I remember encountering this issue. Complete uninstall of the app + forget pairing only helped.

        Community Manager / Admin @Suunto
        Creator of Quantified-Self.io
        youtube.com/c/dimitrioskanellopoulos
        https://instagram.com/dimitrioskanellopoulos
        https://www.strava.com/athletes/7586105

        J 1 Reply Last reply 13 Dec 2024, 13:45 Reply Quote 1
        • J Offline
          jeanlee @Dimitrios Kanellopoulos
          last edited by 13 Dec 2024, 13:45

          @Dimitrios-Kanellopoulos
          I had the same issue. My last scuba dive was logged on my suunto ocean. However not in my suunto app. I deleted and reinstalled it. But guess what. Still no sync. Also all my dive logs that has been more than 3 months all disappeard. Even with D4i logs which I synced through DM5. Fix it suunto. where are my dive logs!!!

          E 1 Reply Last reply 13 Dec 2024, 14:04 Reply Quote 0
          • J Offline
            jeanlee @Rolf Traber
            last edited by 13 Dec 2024, 13:54

            @Rolf-Traber
            do not re install or re pairing. It will delete all of your data. I have same issue. At least I just want my last dive log to be sync in the suunto app

            1 Reply Last reply Reply Quote 0
            • E Offline
              Egika Platinum Member @jeanlee
              last edited by 13 Dec 2024, 14:04

              @jeanlee don’t worry.
              as long as you log in using the same account (better triple check!), the data will not be lost, as it is stored in the cloud. It might take some time to sync back into the local app though.

              t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
              Race S All Black - Titanium Courtney
              Run Lime

              A 1 Reply Last reply 14 Dec 2024, 14:48 Reply Quote 1
              • A Offline
                aqua86 @Egika
                last edited by 14 Dec 2024, 14:48

                @Egika Is it possible having more than one user account on one mail address (so I could “accidentally” use another account)? I asked Suunto customer support but they were not able to answer the question…

                E 1 Reply Last reply 14 Dec 2024, 20:01 Reply Quote 0
                • E Offline
                  Egika Platinum Member @aqua86
                  last edited by 14 Dec 2024, 20:01

                  @aqua86 no. The account is identified by the email address. There can be only one.

                  t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                  Race S All Black - Titanium Courtney
                  Run Lime

                  1 Reply Last reply Reply Quote 0
                  • F Offline
                    Flops
                    last edited by 22 Dec 2024, 05:38

                    I had the same issue and the update a couple of days ago fixed this for me. Props to Suunton

                    1 Reply Last reply Reply Quote 0
                    • M Offline
                      Mahnke17 @Rolf Traber
                      last edited by 7 Jan 2025, 13:03

                      @Rolf-Traber

                      I am having the same issue. Can see the dive on the computer, but does not sync on app. Frustrating.

                      1 Reply Last reply Reply Quote 0
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