Software update 2.39.20 (2024 Q4)

Etienne_72 · 22 Dec 2024, 21:42

@kaje_tan
How did you downgrade? My HR, HRV, sleep tracker etc stopped working after the update. Doesn’t matter if I do soft or hard reset. Even tried factory reset - it stops working after an hour or so.

Denis Kartashevskiy · 23 Dec 2024, 01:20

Just adding to a pile that bath mine and my wife’s peak 9 pro stopped metering HR. restart fixes the issue for 8-12 hours. factory reset does about the same. i am looking for a

we broke esssential functionality and here is an ETA for a fix message
and a
here is how you can downgrade your sw version in the interim message.

i am willing to provide logs and what not to help speed up troubleshooting the issue.

as a software developer, while i understand bugs happen - this is a little too big of a deal to actually skip through a qa and also not be handled with at the very least an acknowledgment via in app messaging. you cant break a key functionality and do nothing about it

jussim · 23 Dec 2024, 06:05

@MKPotts You’re not the only with increased battery consumption on 9PP. Mine used to be maybe 3% per hour (running) and now it’s seems it’s at least twice that.

Matúš · 23 Dec 2024, 07:16

@MKPotts said in Software update 2.39.20 (2024 Q4):

The hr tracking, sleep tracking etc are working fine on my S9PP after the update.
But after yesterday’s 8hr run using 51% of the battery, a 3hr45min run today used 26%. Both indicate a 15hr max battery runtime. Battery drain outside of activity is normal.

Even for me the battery drain in “watch” mode has decreased, but now during “GPS” mode (same activities settings as before the last update) the battery drains a lot… More or less, in my case, 10[%/h] (no navigation, no apps running): I’m pretty sure that before the last update, the battery consumption was at least half that the current one.

Luis Andés Olmedo · 23 Dec 2024, 07:21

Everything works as with the previous SW in my Suunto race. I’ve not realized any bug nor improvement (except the new watch faces).

VP · 23 Dec 2024, 08:16

@pavel-samokha

Nice addistions, but the heart rate monitor does not wake up automatically when watch has been in hybernate mode. This has happened after many updates. You need to reboot your watch to get it work again and this is quite frustrating.

Should Suunto test a bit better these update patched before releasing them, becease this should be a basic functionality.

tuxella · 23 Dec 2024, 08:28

I haven’t been able to add new WiFi networks to my Vertical since I updated to this new firmware.

I tested with 3 different networks (WiFi AP provided by ISP, MacBook and iPhone).

I use the latest iOS beta app (2.40.0 17447).

Has anyone else experienced this?

shubri · 23 Dec 2024, 08:32

OHR stops for me also, Suunto 9PP - super annoying, although I had similar issue before, but maybe once a week. Now it cannot hold for 1h.

jrun1200 · 23 Dec 2024, 08:37

@sracer yes, it looked and worked so great as it was before, contributed to the straightforward clean look and feel of the watch. Now - even though a lot of people seem to like it - the carousel design just doesn’t work for me. it makes the screen far too messy with the different font sizes and loss of any alignment. I had thought it was a deliberate design choice by Suunto to keep things simple, not something that would need to „improve“.

I hope, future updates will bring an option to turn the carousel on or off.

richardharnett · 23 Dec 2024, 09:23

@steffiwiegand
Hi, I have the same problem since the update. A power down and restart revive the HR etc. for a number of hours but it then shuts down again without warning.
I hope this fix comes soon (though not likely over Christmas) and I hope they test the next update more rigorously before release - the very thing this update was supposed to fix has introduced it onto my watch for the first time.

Dimitrios Kanellopoulos · 23 Dec 2024, 09:36

Hi all it’s me again.

We will rollback the update for your s9pp due to the ohr issue until this is fixed.

You will be able to use the new watchfaces so not everything will be lost.

I hope it’s understandable and thank you so much for the feedback.

For people that don’t want the rollback they can disable the automatic updates via the app.

I’ll keep you posted once I know more.

For now, you need to know that the ohr jamming issue is a critical one, but due to holidays and time constraints , communications with the vendor etc we cannot move in some other direction. To be clear we did due to the needed to fix it but we don’t have certainty in the fix and we don’t want to ruin any more your previously fine experience.

Łukasz Szmigiel · S9PP 2.40.44

@stromdiddily he did. On an unofficial channel, for a few people.

Take a look at reddit and Facebook groups, and also the people who created forum accounts just to post that their HR is no longer working.

For an international company this looks very miserable.

It looks as if @Dimitrios-Kanellopoulos was the only one working on this issue, on the weekend, as if it was his pet project

I believe it’s a communication issue. There should be a notice in Suunto App for all users with affected devices. There’s a problem, we’re sorry, we’re working on it.

wakarimasen · 23 Dec 2024, 10:15

@Dimitrios-Kanellopoulos No worries - these things happen. Mistakes in surgery (for example) and issues with new firmware affecting the HRM on a watch that is used for non-professional sports activities, are quite clearly different things

sebchastang · 23 Dec 2024, 13:41

@tuxella No problem for me to add new WiFi networks with latest firmware. Did you try to reboot your network/wifi equipments or select an other WiFi channel?

t-Dox · 23 Dec 2024, 13:41

@wakarimasen said in Software update 2.39.20 (2024 Q4):

@Dimitrios-Kanellopoulos No worries - these things happen. Mistakes in surgery (for example) and issues with new firmware affecting the HRM on a watch that is used for non-professional sports activities, are quite clearly different things

I don’t quite understand the connection with surgical errors… but as a software developer, I can only agree that errors in our industry can happen and that it’s not always the developers’ fault. Often what’s missing is testing and review work that should be done after development but that, either to cut costs or to stay on schedule, isn’t done.

The_77 · 23 Dec 2024, 15:00

One more thing to note on the update nav wise - went out for another run today and now when you’re off-route the “tooth” switches between the off-route message and the usual info, when not in TBT nav.

Which is lovely, but makes me wonder if the same could be applied to the new logic in TBT nav taking over the tooth. Is there any chance the nav changes can be expanded on in the change log notes? Just behaviour wise would be nice to know how it has definitely changed.

Else I concur with it being useful as a SA notification about the issue for 9PP users, might help/have helped in the interim before something is pushed. I find the nav changes almost worth a daily soft reset though for trail running in unfamiliar terrain but there we go.

marwin · 23 Dec 2024, 15:42

@Dimitrios-Kanellopoulos Thank you for the update! I just registered on to forum to +1 the HR measuring bug. It’s nice to know that I’m late and you are working on it.

BTW: when can we expect the rollback?

wakarimasen · 23 Dec 2024, 16:27

@t-Dox said in Software update 2.39.20 (2024 Q4):

@wakarimasen said in Software update 2.39.20 (2024 Q4):

@Dimitrios-Kanellopoulos No worries - these things happen. Mistakes in surgery (for example) and issues with new firmware affecting the HRM on a watch that is used for non-professional sports activities, are quite clearly different things

I don’t quite understand the connection with surgical errors… but as a software developer, I can only agree that errors in our industry can happen and that it’s not always the developers’ fault. Often what’s missing is testing and review work that should be done after development but that, either to cut costs or to stay on schedule, isn’t done.

Some mistakes are more important than others

BrunoH · 23 Dec 2024, 20:49

More information regarding Vertical’s broken control panel. I used to be able to reproduce it with soft reset or by powering off, but I just found out that it had broken again “all by itself” without either of these boot actions. So apparently the symptom can surface even after being ok for a couple of days. I wish I knew what triggered it this time. Annoying, but not as serious as OHR problems.

sebchastang · 23 Dec 2024, 22:05

@BrunoH I have also observed that sometimes even after self-repair the control panel fails again to display correctly.
I still don’t know what causes this broken display.

I agree with you @BrunoH, this is not as critical as the OHR issue, but I would still appreciate a fix.

I decided to switch access to control panel from bottom or up button to middle button (pinned widget). No display issue so far.

Maybe rendering a widget via bottom or upper buttons differs from rendering a widget via the middle button (pinned widget).
Buttons shortcuts can be configured to access a functionality (flashlight, alarm clock, do not disturb, …) or a widget. Middle button can be configured to access a pinned widget only (not a functionality).

Maybe I am wrong. I don’t know. But I share my experience if it can help Suunto to identify the cause of the issue.