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Software update 2.39.20 (2024 Q4)

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  • C Offline
    claenn @Etienne_72
    last edited by 29 Dec 2024, 09:56

    @Etienne_72

    https://forum.suunto.com/post/159390

    1 Reply Last reply Reply Quote 0
    • I Offline
      inkognito Platinum Member
      last edited by 29 Dec 2024, 11:18

      Is there any reason why the original point of the ruler is no longer updated as you move?

      E.g. I use ruler to measure distance from my location (let’s call it point A) to point B. When I move, it still shows the original A-B distance: the starting point (A) is no longer updated. It used to always show distance from the current location in previous firmware…

      1000032622.jpg

      SV: fingers crossed :D
      S9 (non-baro): died after 2 months, replaced, holding strong since 03/20
      Spartan Trainer: casing broke after 23 months, repaired, lost watertightness 5 months later, died
      Despite some pretty bad luck, I still love Suunto!

      1 Reply Last reply Reply Quote 0
      • V Offline
        VoiGAS Silver Members
        last edited by 29 Dec 2024, 13:29

        To report something positive, the GPS accuracy improved a lot on my Race S. Drift is gone, it shows now when I changed the boardwalk. Also less wobbly. Well done 👍


        Race S
        Ambit3 Vertical

        T 1 Reply Last reply 29 Dec 2024, 18:21 Reply Quote 2
        • T Offline
          thanasis Bronze Member @VoiGAS
          last edited by 29 Dec 2024, 18:21

          @VoiGAS said in Software update 2.39.20 (2024 Q4):

          To report something positive, the GPS accuracy improved a lot on my Race S. Drift is gone, it shows now when I changed the boardwalk. Also less wobbly. Well done 👍

          I can confirm the gps accuracy improvement which is exceptional !
          Also the battery in my vertical is now really great . After 12hours of wearing it today and 1.5hours of activities it is 99% … that’s impressive as well

          1 Reply Last reply Reply Quote 3
          • K Online
            Kramble @sebchastang
            last edited by 29 Dec 2024, 21:59

            @sebchastang said in Software update 2.39.20 (2024 Q4):

            @BrunoH I have also observed that sometimes even after self-repair the control panel fails again to display correctly.
            I still don’t know what causes this broken display.

            I ).
            @Dimitrios-Kanellopoulos

            When I have the control panel bug I solved it repeatedly with this pattern :

            1. control panel with long press bottom button shortcut => BUG
            2. back to watchface
            3. press middle button shortcut (for me it’s chrono)
            4. back to watchface
            5. control panel with long pressbottom button shortcut => OK, bug is gone

            Ambit 3 peak saphir
            Spartan Ultra (sold)
            S7 graphite copper
            S9 peak all black
            Vertical titanium green forest
            Wings

            B S 2 Replies Last reply 30 Dec 2024, 06:33 Reply Quote 0
            • B Offline
              BrunoH Gold Members @Kramble
              last edited by BrunoH 30 Dec 2024, 06:33

              @Kramble thanks but I’d say this workaround is irrelevant since other showstopper bugs emerged. My Vertical lost wifi connectivity and thus couldn’t load new maps. I had to downgrade.

              Compasses: M-311, A-10, SK-7
              Diving: Finnlight Navy 90, Vyper
              Sports: Metron, S7, S9B and Vertical

              1 Reply Last reply Reply Quote 0
              • S Online
                sebchastang Silver Members @Kramble
                last edited by 30 Dec 2024, 08:10

                @Kramble Thanks for this new workaround!
                Since I switched “control panel” access from bottom button shortcut to pinned widget (middle button short press), I have not seen the broken display anymore. Nevertheless I expect a fix in next firmware update.

                Suunto Vertical
                Suunto Traverse

                1 Reply Last reply Reply Quote 0
                • S sartoric referenced this topic on 30 Dec 2024, 10:13
                • B Offline
                  burningwipf
                  last edited by 30 Dec 2024, 11:38

                  I just got a new Race S for Christmas, and now I registered to add another case where the OHR stops working from time to time.
                  It installed the 2.39.20 update on Christmas Eve, and since then, I had to restart my watch once or twice a day every day, because the sensor stops working.

                  Unfortunately I can’t roll back to 2.37.48, because it was shipped with 2.35.36, and I don’t know how to go to an intermediate version.

                  K 1 Reply Last reply 31 Dec 2024, 15:00 Reply Quote 1
                  • L Offline
                    larrybbaker
                    last edited by 30 Dec 2024, 13:41

                    I am also seeing the issue with not being able to add new map downloads with the new firmware. Existing maps seem fine but stuck in terminal “waiting to download” for any new map request.

                    SV Solar
                    iPhone 16 Pro

                    B T 2 Replies Last reply 30 Dec 2024, 14:29 Reply Quote 4
                    • B Online
                      Brad_Olwin Moderator @larrybbaker
                      last edited by 30 Dec 2024, 14:29

                      @larrybbaker said in Software update 2.39.20 (2024 Q4):

                      I am also seeing the issue with not being able to add new map downloads with the new firmware. Existing maps seem fine but stuck in terminal “waiting to download” for any new map request.

                      This is something to do with your network or downloads. I downloaded three new maps for SV Solar last night with no issues.Perform a soft reset first, if that does not work then delete and reconnect your network and then try deleting or adding maps.

                      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                      L 2 Replies Last reply 30 Dec 2024, 15:54 Reply Quote 0
                      • T Offline
                        thanasis Bronze Member @larrybbaker
                        last edited by 30 Dec 2024, 14:51

                        @larrybbaker said in Software update 2.39.20 (2024 Q4):

                        I am also seeing the issue with not being able to add new map downloads with the new firmware. Existing maps seem fine but stuck in terminal “waiting to download” for any new map request.

                        i have no issues on that front… strange

                        1 Reply Last reply Reply Quote 0
                        • L Offline
                          larrybbaker @Brad_Olwin
                          last edited by larrybbaker 30 Dec 2024, 15:54

                          @Brad_Olwin Thanks @Brad_Olwin I did the soft reset with no change - I did not try deleting the networks and re-adding them (did not see your suggestion). I downgraded the firmware - added the new map with no issues and then upgraded the FW again.

                          SV Solar
                          iPhone 16 Pro

                          T 1 Reply Last reply 30 Dec 2024, 16:06 Reply Quote 2
                          • T Offline
                            thanasis Bronze Member @larrybbaker
                            last edited by 30 Dec 2024, 16:06

                            @larrybbaker I replicated it by the following :

                            Added a second WiFi
                            Connected the watch to charger
                            Added a map to be downloaded
                            The watch says the WiFi cannot be reached
                            Deleted the WiFi
                            Adding the WiFi fails

                            L 1 Reply Last reply 30 Dec 2024, 16:12 Reply Quote 4
                            • L Offline
                              larrybbaker @thanasis
                              last edited by 30 Dec 2024, 16:12

                              @thanasis confirmed thank you - I deleted my wifi settings and now cannot add them back - multiple tries soft reset of watch and killing/relaunching the app. IOS latest Beta. Watch on latest FW.

                              @Brad_Olwin

                              SV Solar
                              iPhone 16 Pro

                              T S 2 Replies Last reply 30 Dec 2024, 16:14 Reply Quote 3
                              • T Offline
                                thanasis Bronze Member @larrybbaker
                                last edited by 30 Dec 2024, 16:14

                                @larrybbaker unfortunately you are right … it’s now impossible to add a WiFi

                                1 Reply Last reply Reply Quote 4
                                • L Offline
                                  larrybbaker @Brad_Olwin
                                  last edited by 30 Dec 2024, 16:21

                                  @Brad_Olwin I just submitted logs for this issue - if needed.

                                  SV Solar
                                  iPhone 16 Pro

                                  B 1 Reply Last reply 30 Dec 2024, 16:23 Reply Quote 2
                                  • B Online
                                    Brad_Olwin Moderator @larrybbaker
                                    last edited by Brad_Olwin 30 Dec 2024, 16:23

                                    @larrybbaker Can you PM me the email you use for SA and the time/date logs sent. I will attempt to replicate, which seems likely and file a bug report. Please include time zone!

                                    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                    1 Reply Last reply Reply Quote 2
                                    • S Offline
                                      SamuelP Bronze Member @larrybbaker
                                      last edited by 30 Dec 2024, 16:47

                                      @larrybbaker Same for me with vertical. I did try everything. Restarting watch, restarting phone, killing app, 3 different wifi(even restarted all 3 wifi routers also😅), nothing works. Seems like the only way to make it work would be to downgrade like you and @BrunoH did. Hope for hotfix soon!

                                      1 Reply Last reply Reply Quote 5
                                      • K Offline
                                        karlamei @burningwipf
                                        last edited by 31 Dec 2024, 15:00

                                        @burningwipf I’m in the same boat. Contemplating returning this brick. If HR stops every few days, what’s the point of wearing it? And it sounds like this is an old bug that has re-emerged. I’m reverting back to the shipping software in hopes that at least HR is better.

                                        C 1 Reply Last reply 1 Jan 2025, 12:05 Reply Quote 4
                                        • C Offline
                                          ChrisA Platinum Member @karlamei
                                          last edited by 1 Jan 2025, 12:05

                                          Just as an addition: when starting an activity this morning, while searching for GPS signal, the Race S did a soft reset and then another one and after that went to the:“the device is being restored into a safe state“ - looped a few times and after 5 minutes or so ended up with an error - hard reseting the watch.

                                          IMG_4905.jpeg

                                          That’s a bit frightening if I imagine this happens right before or in a longer activity. Other than that watch runs fine.

                                          1 Reply Last reply Reply Quote 0
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