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Software update 2.39.20 (2024 Q4)

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  • B Offline
    BrunoH Gold Members @Kramble
    last edited by BrunoH 30 Dec 2024, 06:33

    @Kramble thanks but I’d say this workaround is irrelevant since other showstopper bugs emerged. My Vertical lost wifi connectivity and thus couldn’t load new maps. I had to downgrade.

    Compasses: M-311, A-10, SK-7
    Diving: Finnlight Navy 90, Vyper
    Sports: Metron, S7, S9B and Vertical

    1 Reply Last reply Reply Quote 0
    • S Offline
      sebchastang Silver Members @Kramble
      last edited by 30 Dec 2024, 08:10

      @Kramble Thanks for this new workaround!
      Since I switched “control panel” access from bottom button shortcut to pinned widget (middle button short press), I have not seen the broken display anymore. Nevertheless I expect a fix in next firmware update.

      Suunto Vertical
      Suunto Traverse

      1 Reply Last reply Reply Quote 0
      • S sartoric referenced this topic on 30 Dec 2024, 10:13
      • B Offline
        burningwipf
        last edited by 30 Dec 2024, 11:38

        I just got a new Race S for Christmas, and now I registered to add another case where the OHR stops working from time to time.
        It installed the 2.39.20 update on Christmas Eve, and since then, I had to restart my watch once or twice a day every day, because the sensor stops working.

        Unfortunately I can’t roll back to 2.37.48, because it was shipped with 2.35.36, and I don’t know how to go to an intermediate version.

        K 1 Reply Last reply 31 Dec 2024, 15:00 Reply Quote 1
        • L Offline
          larrybbaker
          last edited by 30 Dec 2024, 13:41

          I am also seeing the issue with not being able to add new map downloads with the new firmware. Existing maps seem fine but stuck in terminal “waiting to download” for any new map request.

          SV Solar
          iPhone 16 Pro

          B T 2 Replies Last reply 30 Dec 2024, 14:29 Reply Quote 4
          • B Offline
            Brad_Olwin Moderator @larrybbaker
            last edited by 30 Dec 2024, 14:29

            @larrybbaker said in Software update 2.39.20 (2024 Q4):

            I am also seeing the issue with not being able to add new map downloads with the new firmware. Existing maps seem fine but stuck in terminal “waiting to download” for any new map request.

            This is something to do with your network or downloads. I downloaded three new maps for SV Solar last night with no issues.Perform a soft reset first, if that does not work then delete and reconnect your network and then try deleting or adding maps.

            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

            L 2 Replies Last reply 30 Dec 2024, 15:54 Reply Quote 0
            • T Offline
              thanasis Bronze Member @larrybbaker
              last edited by 30 Dec 2024, 14:51

              @larrybbaker said in Software update 2.39.20 (2024 Q4):

              I am also seeing the issue with not being able to add new map downloads with the new firmware. Existing maps seem fine but stuck in terminal “waiting to download” for any new map request.

              i have no issues on that front… strange

              1 Reply Last reply Reply Quote 0
              • L Offline
                larrybbaker @Brad_Olwin
                last edited by larrybbaker 30 Dec 2024, 15:54

                @Brad_Olwin Thanks @Brad_Olwin I did the soft reset with no change - I did not try deleting the networks and re-adding them (did not see your suggestion). I downgraded the firmware - added the new map with no issues and then upgraded the FW again.

                SV Solar
                iPhone 16 Pro

                T 1 Reply Last reply 30 Dec 2024, 16:06 Reply Quote 2
                • T Offline
                  thanasis Bronze Member @larrybbaker
                  last edited by 30 Dec 2024, 16:06

                  @larrybbaker I replicated it by the following :

                  Added a second WiFi
                  Connected the watch to charger
                  Added a map to be downloaded
                  The watch says the WiFi cannot be reached
                  Deleted the WiFi
                  Adding the WiFi fails

                  L 1 Reply Last reply 30 Dec 2024, 16:12 Reply Quote 4
                  • L Offline
                    larrybbaker @thanasis
                    last edited by 30 Dec 2024, 16:12

                    @thanasis confirmed thank you - I deleted my wifi settings and now cannot add them back - multiple tries soft reset of watch and killing/relaunching the app. IOS latest Beta. Watch on latest FW.

                    @Brad_Olwin

                    SV Solar
                    iPhone 16 Pro

                    T S 2 Replies Last reply 30 Dec 2024, 16:14 Reply Quote 3
                    • T Offline
                      thanasis Bronze Member @larrybbaker
                      last edited by 30 Dec 2024, 16:14

                      @larrybbaker unfortunately you are right … it’s now impossible to add a WiFi

                      1 Reply Last reply Reply Quote 4
                      • L Offline
                        larrybbaker @Brad_Olwin
                        last edited by 30 Dec 2024, 16:21

                        @Brad_Olwin I just submitted logs for this issue - if needed.

                        SV Solar
                        iPhone 16 Pro

                        B 1 Reply Last reply 30 Dec 2024, 16:23 Reply Quote 2
                        • B Offline
                          Brad_Olwin Moderator @larrybbaker
                          last edited by Brad_Olwin 30 Dec 2024, 16:23

                          @larrybbaker Can you PM me the email you use for SA and the time/date logs sent. I will attempt to replicate, which seems likely and file a bug report. Please include time zone!

                          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                          1 Reply Last reply Reply Quote 2
                          • S Offline
                            SamuelP Bronze Member @larrybbaker
                            last edited by 30 Dec 2024, 16:47

                            @larrybbaker Same for me with vertical. I did try everything. Restarting watch, restarting phone, killing app, 3 different wifi(even restarted all 3 wifi routers also😅), nothing works. Seems like the only way to make it work would be to downgrade like you and @BrunoH did. Hope for hotfix soon!

                            1 Reply Last reply Reply Quote 5
                            • K Offline
                              karlamei @burningwipf
                              last edited by 31 Dec 2024, 15:00

                              @burningwipf I’m in the same boat. Contemplating returning this brick. If HR stops every few days, what’s the point of wearing it? And it sounds like this is an old bug that has re-emerged. I’m reverting back to the shipping software in hopes that at least HR is better.

                              C 1 Reply Last reply 1 Jan 2025, 12:05 Reply Quote 4
                              • C Offline
                                ChrisA Platinum Member @karlamei
                                last edited by 1 Jan 2025, 12:05

                                Just as an addition: when starting an activity this morning, while searching for GPS signal, the Race S did a soft reset and then another one and after that went to the:“the device is being restored into a safe state“ - looped a few times and after 5 minutes or so ended up with an error - hard reseting the watch.

                                IMG_4905.jpeg

                                That’s a bit frightening if I imagine this happens right before or in a longer activity. Other than that watch runs fine.

                                1 Reply Last reply Reply Quote 0
                                • T Offline
                                  thanasis Bronze Member
                                  last edited by 1 Jan 2025, 18:21

                                  I am coming back to the GPS
                                  Comparing the GPS of the vertical after the Upgrade with that of the AMBIT 3 Peak is still a hit or miss… I am still not convinced that the multi GNSS on the vertical is any better of that of the AMBIT 3 peak.

                                  I took the A3P for a run and I was impressed! The altitude measurement, the track and so on are really exceptional and maybe a bit better than that of the Vertical (which after the upgrade is better than before).
                                  It’s crazy

                                  P D 2 Replies Last reply 1 Jan 2025, 18:29 Reply Quote 1
                                  • P Offline
                                    pilleus @thanasis
                                    last edited by 1 Jan 2025, 18:29

                                    @thanasis

                                    There is no difference between my Vertical and my Spartan Ultra. In the woods the track of the Spartan often is more precise. 👍

                                    https://www.instagram.com/moves.are.life/
                                    Suunto Vertical Black Lime
                                    Suunto 9 Peak Pro Black
                                    Suunto Spartan Ultra Stealth Titanium

                                    T 1 Reply Last reply 1 Jan 2025, 20:16 Reply Quote 0
                                    • T Offline
                                      thanasis Bronze Member @pilleus
                                      last edited by 1 Jan 2025, 20:16

                                      @pilleus said in Software update 2.39.20 (2024 Q4):

                                      @thanasis

                                      There is no difference between my Vertical and my Spartan Ultra. In the woods the track of the Spartan often is more precise. 👍

                                      That’s quite sad in my view

                                      1 Reply Last reply Reply Quote 0
                                      • D Offline
                                        duffman19 @thanasis
                                        last edited by 1 Jan 2025, 21:48

                                        @thanasis said in Software update 2.39.20 (2024 Q4):

                                        I am still not convinced that the multi GNSS on the vertical is any better of that of the AMBIT 3 peak.

                                        I’d love to see some traces from the Ambit3 Peak, if you are willing to share (understand if you aren’t). My first Suunto was the 9 Peak, and its accuracy was definitely nowhere near the Vertical. Obviously the antenna design on the Ambit series is the big plus when it comes to accuracy. A larger, upward facing antenna is probably just as good, if not better, than a multiband one crammed into a small watch body.

                                        But this is just for the GNSS traces. Activity distances always seemed pretty accurate with the 9P and 9PP I previously owned.

                                        I’m still pleasantly surprised with the new GNSS updates. The removal of the “Suunto wiggle” seems to have resolved the issue I had with the watch often measuring (what felt like) just a bit long in some cases. I’ve noticed my regular routes are coming in about 0.5-1.0% shorter than previously. This seems about right to me. And the fact that Suunto doesn’t seem to use any additional metrics to calculate distance (GNSS distance = activity distance) gives me confidence in those totals.

                                        A good test for GNSS accuracy are laps or hill repeats. Below is an example using my Vertical from a hill repeat session early this week with 5 laps (so 5 up and 5 down). The traces overlap pretty darn well, but not perfect. Still, one of the best performances I’ve seen from a watch.

                                        Screenshot 2025-01-01 at 4.13.39 PM.png

                                        Vertical Ti

                                        T 1 Reply Last reply 4 Jan 2025, 07:09 Reply Quote 2
                                        • T Online
                                          Tieutieu Platinum Member
                                          last edited by 1 Jan 2025, 22:05

                                          Today I wanted to add news regions of maps to my SRs.
                                          wifi network already connected was not recognized. I deleted it in the app to add it again => it fails, can’t connect anymore.
                                          I hope next update will solve.

                                          Suunto’s devices at home :
                                          Vertical titanium solar
                                          Suunto Race S
                                          S9pp titanium sand
                                          Suunto Wing
                                          S9B titanium Ambassador edition, A3P, X6

                                          L 1 Reply Last reply 2 Jan 2025, 01:52 Reply Quote 3
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