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Software update 2.39.20 (2024 Q4)

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  • W Offline
    wakarimasen Silver Members @maszop
    last edited by wakarimasen 1 Apr 2025, 21:25 4 Jan 2025, 14:53

    @maszop said in Software update 2.39.20 (2024 Q4):

    @GiPFELKiND A tester’s job is to find bugs in software. If they never find them, or even deny them, maybe they should do something else? 😉

    This is rather curious statement. I work with software (in a way) and sometimes problems occur that cannot be reproduced. This isn’t necessarily the problem of the tester and is almost always more related to the application itself. When you consider the number of different variables in the watches (and use cases) it’s no wonder that some issues slip under the radar. I’m not talking about the most recent update (before a pile-on starts). I’m just saying that we shouldn’t start to blame the ‘testers’ for not finding all bugs.
    Software is never bug-free - that’s pretty much a fact of life.
    In the meantime, it’s much more important to be outdoors running/ walking/ cycling/ skiing etc. than worrying about heart rate tracking failing in the middle of a session. The world still turns, and hopefully you enjoyed the activity anyway. 🙂 That was the whole point. after all 😉

    Suunto Race Titanium
    Suunto Ambit3 Peak
    Polar H10
    Polar OH1

    Ł 1 Reply Last reply 4 Jan 2025, 15:38 Reply Quote 8
    • B Offline
      Brad_Olwin Moderator @MKPotts
      last edited by 4 Jan 2025, 15:12

      @MKPotts said in Software update 2.39.20 (2024 Q4):

      Is there are news on Suunto issuing an official firmware rollback for the S9PP, that was mentioned in this thread about 10 days ago?

      I’m now only 7 days from a race that will take me about 35hrs, where I intended to use the S9PP as my primary navigation device, with a watch that drains 6-7%/hour in performance mode since (and only since) the firmware update.

      I’ve seen the posts explaining how to complete an “unofficial” rollback but I’m reluctant to do that in case it 1) bricks the watch (is this likely/a real risk?) and/or 2) I successfully roll back only to find the watch forces the update before my race and (worst case) I don’t realise until it fails partway through my race.

      You will not have problems rolling back firmware. I’ve done this quite a bit.

      1 Reply Last reply Reply Quote 1
      • S Offline
        sorinus @wmichi
        last edited by 4 Jan 2025, 15:28

        @wmichi 100% agree, most of the problems could be avoided through public beta testing. I hope Suunto will consider implementing a public beta testing process.

        Suunto Vertical Ti

        1 Reply Last reply Reply Quote 3
        • Ł Offline
          Łukasz Szmigiel @wakarimasen
          last edited by 4 Jan 2025, 15:38

          @wakarimasen said in Software update 2.39.20 (2024 Q4):

          When you consider the number of different variables in the watches (and use cases) it’s no wonder that some issues slip under the radar

          So, perhaps there aren’t enough testers, or maybe a beta program should be in action prior to the public release?

          S9PP 2.40.38

          W 1 Reply Last reply 4 Jan 2025, 15:41 Reply Quote 1
          • W Offline
            wakarimasen Silver Members @Łukasz Szmigiel
            last edited by 4 Jan 2025, 15:41

            @Łukasz-Szmigiel said in Software update 2.39.20 (2024 Q4):

            @wakarimasen said in Software update 2.39.20 (2024 Q4):

            When you consider the number of different variables in the watches (and use cases) it’s no wonder that some issues slip under the radar

            So, perhaps there aren’t enough testers, or maybe a beta program should be in action prior to the public release?

            Wouldn’t disagree with that, but the previous comment was quite different 😉

            Suunto Race Titanium
            Suunto Ambit3 Peak
            Polar H10
            Polar OH1

            W Ł 2 Replies Last reply 4 Jan 2025, 15:50 Reply Quote 1
            • W Offline
              wmichi @wakarimasen
              last edited by wmichi 1 Apr 2025, 15:51 4 Jan 2025, 15:50

              @wakarimasen For firmware updates: Development -> internal testing (some field testers)-> private beta (the whole field tester club) -> public beta (open to everyone interested) -> public release. As you said, there are a lot of variables/use cases, that’s why testing with a lot more people makes sense. But there needs to be a dedicated feedback channel. Support should not be bothered with beta users.

              W 1 Reply Last reply 4 Jan 2025, 15:57 Reply Quote 3
              • W Offline
                wakarimasen Silver Members @wmichi
                last edited by 4 Jan 2025, 15:57

                @wmichi Sounds good to me!

                Suunto Race Titanium
                Suunto Ambit3 Peak
                Polar H10
                Polar OH1

                1 Reply Last reply Reply Quote 0
                • S Offline
                  Sergey Balbir
                  last edited by 4 Jan 2025, 17:29

                  0-02-0b-507f0db23cc1444db050057f95861c621cb80040bb3d61c45c79bc5c1ed8158f_285811ce780.jpg

                  One more bug I have noticed since the update.
                  It supposed to be 16150 (Instead of |6150)
                  But it is minor 🙂

                  F 1 Reply Last reply 5 Jan 2025, 20:17 Reply Quote 1
                  • Ł Offline
                    Łukasz Szmigiel @wakarimasen
                    last edited by 4 Jan 2025, 19:24

                    @wakarimasen which comment are you referring to?

                    S9PP 2.40.38

                    W 1 Reply Last reply 4 Jan 2025, 21:28 Reply Quote 0
                    • W Offline
                      wakarimasen Silver Members @Łukasz Szmigiel
                      last edited by 4 Jan 2025, 21:28

                      @Łukasz-Szmigiel
                      c91f7203-0c14-40e7-86f2-24f80ae96c00-Screenshot 2025-01-04 at 21.27.07.png Screenshot 2025-01-04 at 21.27.07

                      Sorry - not sure how to quote into a reply.

                      Suunto Race Titanium
                      Suunto Ambit3 Peak
                      Polar H10
                      Polar OH1

                      1 Reply Last reply Reply Quote 0
                      • P Offline
                        Peter Pan 0
                        last edited by 4 Jan 2025, 21:52

                        Since the latest software update the HR Sensor fails all the time. Doesn’t even last 24h without it stopping.
                        Soft reset solved it a few times. But even after a hard reset i.e. all data is lost and back to factory settings HR still stops working after a few hours.
                        Unfortunately can’t roll back to earlier software.
                        On top battery life becomes worse with every update. When I first bought it I was impressed how long it lasted. Actually very long.
                        Now it’s the same as my old suunto 5 that needs recharging every week.
                        Very disappointed 😞

                        1 Reply Last reply Reply Quote 1
                        • P Offline
                          Peter Pan 0 @Александр Даниленко
                          last edited by 4 Jan 2025, 22:37

                          @Александр-Даниленко

                          Just did the same.
                          I like a watch/fitness tracker that works as it should. I wait for an update that actually improves something.
                          I also wonder if I can load other Few packages to revert to? Like the stock software I had?

                          1 Reply Last reply Reply Quote 0
                          • B Offline
                            Brad_Olwin Moderator @maszop
                            last edited by Brad_Olwin 1 Apr 2025, 22:48 4 Jan 2025, 22:47

                            This post is deleted!
                            1 Reply Last reply Reply Quote 7
                            • B Offline
                              Brad_Olwin Moderator @maszop
                              last edited by 4 Jan 2025, 22:58

                              @maszop said in Software update 2.39.20 (2024 Q4):

                              @Łukasz-Szmigiel But when reporting a problem on the forum, testers often deny it and blame the user or the hardware itself. So you can come to different conclusions.
                              Since the Suunto 9 Peak Pro I have written (and not only me) about problems with measuring elevation gain in strong winds and the answer is always that there is no problem.
                              There were a few similar cases.

                              I am not aware of anyone stating that wind does not affect altitude readings, can you please post the quote from a moderator or employee?. Fact! I have reported bugs with altitude and wind on several watches including the 9PP. Fact! Hardware changes made in the Vertical and Race helped with wind but I still get wind affected altitude issues because it is VERY windy where I live and exercise.

                              So, is your statement an opinion or fact? I can look up my replies to wind affected altitude issues if you wish. This is a problem that occurs often for me no matter what watch I wear if the wind is strong enough.

                              1 Reply Last reply Reply Quote 3
                              • T Offline
                                thanasis Bronze Member
                                last edited by 4 Jan 2025, 23:03

                                Today I had my first battery drain again
                                14% in 1 day without anything special . I just left the watch again idle at home after a small 30min exercise and found it having lost 14% after 14 hours .

                                1 Reply Last reply Reply Quote 0
                                • T Offline
                                  thanasis Bronze Member
                                  last edited by thanasis 8 days ago 5 Jan 2025, 07:32

                                  I saw that @Brad_Olwin deleted his post , but it was suggesting that the WiFi is working for him but it is not working for a few others. I just wanted to mention that in my case the watch seems not to be able to add a WiFi connection and when I deleted the connections I wasn’t able to add any new .this also applies to the hotspot one from my iPhone . Hence this feature is completely off and no more maps can be added to the watch . I consider this to be a major issue for vertical at the moment .

                                  M C M 3 Replies Last reply 5 Jan 2025, 07:36 Reply Quote 2
                                  • M Offline
                                    Mauerwegler @thanasis
                                    last edited by 5 Jan 2025, 07:36

                                    @thanasis said in Software update 2.39.20 (2024 Q4):

                                    I just wanted to mention that in my case the watch seems not to be able to add a WiFi connection and when I deleted the connections I wasn’t able to add any new .

                                    I have the same problem. What is the error message you get? I get „wrong WIFI password“ (but I copied it from the iOS WIFI settings so a typo is unlikely).

                                    Vertical All Black
                                    Spartan Ultra Stealth Ti (with Polar H10 or Suunto Smart Sensor)
                                    Vector
                                    iOS Suunto App (beta)

                                    1 Reply Last reply Reply Quote 0
                                    • M Offline
                                      Mff73
                                      last edited by 5 Jan 2025, 07:57

                                      Just for the test and facts, I deleted my android hotspot WiFi from my SV, and added it again successfully (after one “wrong password message” first though).
                                      I downloaded also successfully a small map from it as well.
                                      Same with my home WiFi network, deleted, added again (no error) and map download.
                                      On my side, no WiFi issues with the current FW version.
                                      Phone OS link (iOS vs Android)? Or some obscur bug situations ? 🤔

                                      Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                      Suunto Vertical all black
                                      Wife : S9PP
                                      SA: Always the latest beta :)
                                      Android 13, Galaxy S205G

                                      M 1 Reply Last reply 5 Jan 2025, 08:14 Reply Quote 1
                                      • M Offline
                                        Mauerwegler @Mff73
                                        last edited by 5 Jan 2025, 08:14

                                        @Mff73 said in Software update 2.39.20 (2024 Q4):

                                        Just for the test and facts, I deleted my android hotspot WiFi from my SV, and added it again successfully (after one “wrong password message” first though).

                                        Ah, you are my hero! It worked for me on the second attempt as well! Has this been mentioned in this thread already? I don’t think so. Still it is Suunto‘s job to add this workaround to the release notes of this software update.

                                        Vertical All Black
                                        Spartan Ultra Stealth Ti (with Polar H10 or Suunto Smart Sensor)
                                        Vector
                                        iOS Suunto App (beta)

                                        T 1 Reply Last reply 5 Jan 2025, 08:28 Reply Quote 1
                                        • T Offline
                                          thanasis Bronze Member @Mauerwegler
                                          last edited by 5 Jan 2025, 08:28

                                          @Mauerwegler on iOS , in my case it shows

                                          Could not join “zxxxx”
                                          Could not connect to network.
                                          Resetting the router may help to fix the problem.

                                          M 1 Reply Last reply 5 Jan 2025, 08:41 Reply Quote 2
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