suunto race s wifi problem after update 2.39.20

[disadisa]

@ChrisA Thank you a lot for photos. So, i tried to sync phone with iphone15 and iphone16 to add wifi network but without success. This confirms that problem is definitely on watch side.

[disadisa]

Also I tried once time to do a downgrade to software version 2.35.36 but without success. Photo as follows.

[disadisa]

@Peter-Blaho it is not authorisation issue. I observe logs on router for DHCP request from watch. There is no such requests, and that’s first step in network communication between two device in attempt to establish communication. And it is supposed be viewed on router at debug level. Authorisation is second step. Suunto app sending commands and parameters to watch to initiate network establish, but in our case not. Did you tried procedure for revert back to previous firmware version on watch? Thank you.

[stromdiddily]

@disadisa your home network’s name is iPhone? or you trying to leverage as a hot spot?

[BrunoH]

@stromdiddily I tried hotspot and home network. Both work flawlessly with the previous sw version (Vertical). Nothing happens with the new sw: maps are not loaded and new connection attempts fail.

[ChrisA]

@Peter-Blaho I tried and can add new Wifi networks ‍️

[ChrisA]

@disadisa well, it may be that the time wifi networks were added seem to be a factor? I added my main network BEFORE updating to 2.39.20 and then I updated to 2.39.20. Then even after hard reseting the watch the network was still there and I actually can add new networks (tried my wifes iphone sharing its wifi connection).

[disadisa]

@stromdiddily Iphone is name of hotstpot on iphone 15. @ChrisA is shown that is successful connected to network using suunto app on iphone, so i give it to try, but without success. I tried many router brand, many cellphone brand on android OS, no success. So, official answer from support is to try downgrade, but it is not working in my case.

[ChrisA]

@disadisa ah one more idea… I use the testflight suunto app version. Maybe this helps…

[disadisa]

@ChrisA thank you for hint. Unfortunately I have no iphone, I justo ask friend of mine who is owner of iphone 15 and iphone 16 to try install suunto app and register race s on it.

[disadisa]

This is the final answer from suunto support for watch just few days old out of box, quote below:

Thank you for your email and for sharing the details regarding the issues you’re encountering.

We acknowledge that the attempt to downgrade the software version and sync the watch with both the iPhone 15 and iPhone 16 has not been successful. We understand this must be frustrating.

Since the troubleshooting steps have not resolved the issue, we recommend initiating a repair by submitting a service request through our online portal. Please visit the following link to submit your request: https://repair.suunto.com/CustomerPortal/RepairCustomerPortal. Our service team will analyze the issue and assist you further.

If you have any questions or need assistance with the process, please don’t hesitate to reach out.

Best regards,
Cristina

Suunto Support Team

[danudyk]

@disadisa very sad to know this. I have same problem with you. 2 days after making my purchase I did an update my race s, after that I can’t connect to wifi. I’ve done all the downgrade steps but failed…:(

[disadisa]

@danudyk sorry about that. Please open ticket to suunto support, copy this forum topic, explain that you did all workarounds available, but failed. Probably if many buyers reports issue they will start to rework update for resolve issue. BR

[disadisa]

So far testing suunto race s discover next issues:

1. HR randomly stop,
2. Sleep tracking feature also random stop,
3. Step count far away inaccurate compared to average daily calculation algorithm (body height and length of one step) or comparison between other device measuring same functionality,
4. Did not experience issue between phone and watch over Bluetooth connectivity

I noted on forum different topics that other users had same issue mentioned above beside wifi connectivity issue.

So, please vote for suunto developers to take serious rework on next update.

[danudyk]

hello @disadisa
I have reported this issue to suunto support, this is the final answer from suunto support, quote below:

Hello

I hope this finds you well. I’m sorry to hear that the problem you’re experiencing may be a part of the software that our team is still working on, as we understand that our customers need a product that works.
The last thing I would probably suggest is that you try a soft reset and see if that changes anything.

I hope this works.
Thanks.
Kelly

[vavrima]

Hello @disadisa,

I have the same problem. I bought a Suunto Race S in September and it works without problems, but in December a friend bought the same watch but it has a problem with connecting to wifi. Since they were purchased they have failed to connect to wifi. I’ve tried resetting the watch, reinstalling the app, hotspot… nothing worked. I even tried troubleshooting by connecting her watch to my phone and my watch to her phone and every possible combination, my watch always worked and hers never did - the only difference is the color of the watches and the fact that mine were manufactured in Finland and hers in China.

[isazi]

@vavrima as already reported in the forum, there is an issue with the wifi (it may not affect everyone) with the latest firmware, and it will be corrected with an update soon.

[disadisa]

@danudyk thank for post and report from suunto suport. I obtain similira answers. As I read those answers, convinced that are generated from AI. Way of expression,phrasses proof to me that is correct. So, not very helpfull. We can ask our selves why we are need this. Bought brand new watches ️, and they are not working??? Their proposal please send to repair center, but it will last. Suunto please do something serious to customer satisfaction. @vavrima thank you also for post, with your opinion we narrowed possible issue and that is suunto produced in China. I confirm with photo that mine is also made in China. So we have two watches with made in China. @danudyk please repost your version of suunto race is it made in Finland or China? @isazi it is almost one month since I bought watch and reported to suunto, still have no update.

[isazi]

@disadisa well, I know you have no update, it has not been released yet

[ChrisA]

@disadisa mine is made in China too and works flawlessly.