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Suunto vertical titanum solar - NEVER AGAIN SUUNTO !!!

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  • O Offline
    Outdoorsy
    last edited by 30 Jan 2025, 22:48

    Interesting. Mine works great!

    c5c8e16d-2608-44b8-9853-da3f1e674729-image.png

    Previous: Ambit 2, Ambit 3 Peak HR, 9 Peak Pro
    Current: Vertical non-solar

    M 1 Reply Last reply 31 Jan 2025, 17:32 Reply Quote 0
    • M Offline
      mando @MichalP
      last edited by 31 Jan 2025, 07:38

      @MichalP me too… if my strap is not tight i also sometimes get the same 2x resting heart rate.

      1 Reply Last reply Reply Quote 0
      • M Offline
        MichalP @Outdoorsy
        last edited by 31 Jan 2025, 17:32

        @Outdoorsy

        it doesn’t matter whether it is 2 cm above the wrist or on the wrist… I attach a photo… the website claims that it should be on the wrist and not 2 cm above… I received such a letter from the website from the Czech RepublicIMG_1083 (1).jpg IMG_1084 (1).jpg

        O 1 Reply Last reply 31 Jan 2025, 22:21 Reply Quote 1
        • O Offline
          Outdoorsy @MichalP
          last edited by 31 Jan 2025, 22:21

          @MichalP You may have a bad hardware. Did you reach out to Sunnto support?

          Previous: Ambit 2, Ambit 3 Peak HR, 9 Peak Pro
          Current: Vertical non-solar

          M 1 Reply Last reply 2 Feb 2025, 06:50 Reply Quote 0
          • M Offline
            MichalP @Outdoorsy
            last edited by 2 Feb 2025, 06:50

            @Outdoorsy said in Suunto vertical titanum solar - NEVER AGAIN SUUNTO !!!:

            You may have a bad hardware. Did you reach out to Sunnto support?

            More than 1 month in Chech servis and nothing they say is ok.

            NO COMMENTS ! …

            B C 2 Replies Last reply 2 Feb 2025, 13:40 Reply Quote 2
            • B Offline
              Brad_Olwin Moderator @MichalP
              last edited by 2 Feb 2025, 13:40

              @MichalP I believe you have bad hardware as well.

              Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

              1 Reply Last reply Reply Quote -1
              • C Offline
                ChrisA Platinum Member @MichalP
                last edited by ChrisA 2 Feb 2025, 18:34 2 Feb 2025, 18:34

                @MichalP if one applies logic here, there are only actually three possibilities:

                1. This would be a common problem - a greater number of people would have it and report it here, which is not the case.

                2. Suunto Service in your country considers doubling the HR measurement ok and not to be a problem and tells You that’s ok and your watch has no problems. Which is of course ridiculous

                3. Your watch is broken, and Suunto Service in your country tells you it’s not, which I think has happened (what would be bad customer service.)

                I don’t know if that’s possible, but have you tried to reach out to Suunto directly (not the Czech Suunto, but the Finnish one)? Maybe they can help you better and look into your problems.

                1 Reply Last reply Reply Quote 0
                • J Offline
                  jjorgemoura
                  last edited by 2 Feb 2025, 18:58

                  On a similar note, I have the same but for pace on treadmill. It has started 1 week ago. No software update in the meantime.
                  So, probably an hardware issue. Maybe. However, this SV is “new”, was replaced by support in last November due to an issue with my original SV.

                  Note, a soft reset doesn’t solve the problem.

                  IMG_3386.jpeg IMG_3387.jpeg

                  Note: a 30min/Km pace is like a baby crawling.

                  Between hardware issues (like I said, this SV is new, it was replaced under warranty) and software issues, the trust and confidence in the device/brand is getting eroded quite quickly.

                  Suunto 9 Baro Titanium
                  Suunto Vertical Titanium Solar Forest

                  1 Reply Last reply Reply Quote 1
                  • F Offline
                    Frederick Rochette Bronze Member
                    last edited by 25 Feb 2025, 21:05

                    I have the same issue with my SV since the last update and I whant to return to the previous FW. How can I do that?

                    J 1 Reply Last reply 1 Mar 2025, 10:38 Reply Quote 0
                    • J Offline
                      jjorgemoura @Frederick Rochette
                      last edited by 1 Mar 2025, 10:38

                      @Frederick-Rochette You can find instructions here in the Forum on how to install previous FW.
                      However, I contacted support and in order to fix the problem I did:

                      • Installed previous FW (the one before December). Didn’t solve the issue.
                      • Factory reset. First treadmill session after was normal but problem come back on from second run on.
                      • Installed the latest FW version, the one released this February (the fix of the bad one from December). Initially didn’t change anything. However, several treadmill sessions later, the watch is now working correctly again (detecting the correct pace in a treadmill session).

                      So, no idea of what’s going on here.

                      Suunto 9 Baro Titanium
                      Suunto Vertical Titanium Solar Forest

                      1 Reply Last reply Reply Quote 0
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