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Software Update 2.39.44 (2024 Q4 Hotfix + new pool swim algo)

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  • K Offline
    Kramble @TrailEyes
    last edited by 10 Feb 2025, 21:33

    @TrailEyes said in Software Update 2.39.44 (2024 Q4 Hotfix + new pool swim algo):

    @Kramble You rock!!

    I had tried going to the upper-button shortcut already, but that hadn’t worked. Yet thanks to your comment, I also tried the middle-button pinned widget, and doing that first did fix the Control Panel display! Thank you so much!

    You’re welcome, I had modified my post to precise middle button.

    Ambit 3 peak saphir
    Spartan Ultra (sold)
    S7 graphite copper
    S9 peak all black
    Vertical titanium green forest
    Wings

    1 Reply Last reply Reply Quote 0
    • E Offline
      enneo Bronze Member @Brad_Olwin
      last edited by 10 Feb 2025, 21:36

      @Brad_Olwin
      Software Update 2.39.44 (2024 Q4 Hotfix + new pool swim algo):

      The OHR issue was difficult to find.[…] I had the OHR quit randomly on the Race S as well but never on my Vertical. This happened right at the holidays in December.

      nevertheless replaying to my queries (in January) on the many issues on my Race Is my watch failing? you were saying:

      @enneo Cannot speak directly to Race but Race S has no issues.

      This lack of transparency is discouraging. I appreciate that a bug can occur and how difficult can be to reproduce. But also I took full advantage of my watch after reverting to the previous software and would have preferred to know this in advance rather than trying to debug myself or even have to deal with the customer service.

      I would like to thank all the developers for the effort to fix this nasty bug but would recommend some further discussion about the company policy on known issues and workarounds disclosure.

      Ambit 3
      9 Baro
      Race Ti

      B C 2 Replies Last reply 10 Feb 2025, 21:43 Reply Quote 6
      • B Offline
        Brad_Olwin Moderator @enneo
        last edited by 10 Feb 2025, 21:43

        @enneo said in Software Update 2.39.44 (2024 Q4 Hotfix + new pool swim algo):

        @Brad_Olwin
        Software Update 2.39.44 (2024 Q4 Hotfix + new pool swim algo):

        The OHR issue was difficult to find.[…] I had the OHR quit randomly on the Race S as well but never on my Vertical. This happened right at the holidays in December.

        @enneo Cannot speak directly to Race but Race S has no issues.

        At the time I answered, I lad no issues with Race S. I did not lose OHR until several versions later, so I cannot say if mine was affected

        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

        S 1 Reply Last reply 10 Feb 2025, 21:50 Reply Quote 2
        • S Offline
          Shrek3k @Brad_Olwin
          last edited by 10 Feb 2025, 21:50

          Thank you! Updated without any issues - looking forward to start the first after-update-activity tomorrow.
          Up to now (except for the battery bug) all updates brought a steady, welcome, not requested , but very gratefully accepted stream of useful enhancements, that I did not buy the watch for, but (partially and intensively) use 🙏
          … and I am very happy to still have the beautiful carousel-UI/look … I like it, and received positive comments about it, too.
          So, Suunto and Beta-Testers please do not stop to proceed to further improve this great Vertical of mine.

          using a Suunto Vertical & Suunto Wings; mostly running (AKA stomping around) and cycling mostly through the northern german "wilderness"
          OS - Android 15/Pixel Pro 7

          1 Reply Last reply Reply Quote 4
          • W Offline
            wakarimasen Silver Members
            last edited by wakarimasen 2 Oct 2025, 22:05 10 Feb 2025, 21:58

            One post, intended to just try to spread a little good feeling into the forum…

            From what I understand, the testers here are ‘just’ that: testers. They don’t work for Suunto, nor are they responsible for the products that the company delivers, the associated bugs or the strategy towards fixing them. Can we all please remember this? I have no beef, or anything to do with the organisation of the forum. However, I’ve found it really helpful on a number of occasions. It would be great if everyone took a positive approach and realises/ accepts that everyone here is doing their best.

            Sorry if this is not welcome, but I felt it worth saying.

            Suunto Race Titanium
            Suunto Ambit3 Peak
            Polar H10
            Polar OH1

            1 Reply Last reply Reply Quote 21
            • C Offline
              ChrisA Platinum Member @enneo
              last edited by ChrisA 2 Oct 2025, 22:04 10 Feb 2025, 22:03

              @enneo said in Software Update 2.39.44 (2024 Q4 Hotfix + new pool swim algo):

              @Brad_Olwin

              nevertheless replaying to my queries (in January) on the many issues on my Race Is my watch failing? you were saying:

              @enneo Cannot speak directly to Race but Race S has no issues.

              My Race S never had any problems. It’s completely possible, that this was the case for him too. I guess that’s what made it take that long to fix things, that the problems didn’t show up everytime on every watch.

              1 Reply Last reply Reply Quote 1
              • S Online
                SuperFlo75 Silver Members Bronze Member
                last edited by 10 Feb 2025, 22:29

                My SV updated today without any problems… I hope that the firmware is working well for me 🙏 because I didn’t have noticed the problems which were fixed no on my watch. I‘m not a software developer, I‘m a orthopedist and chirotherapist, and for me it is clear that I only can test if a new therapy works against a illness if I try it with a person who has this illness… regarding to this I think it would be fine if the users who have an issue with their watch could test if the beta version of a software is useful against this issue? A field tester perhaps can only test if the new software cause any new problems, because his watch was working fine before?

                Suunto Vertical Titanium Forest/Dark Ruby/UTMB/Courtney_Edition
                Suunto Wing
                Suunto 9 Peak Pro Titanium (owns my wife now)
                Suunto Spartan Ultra
                SA iOS 2.46.2 (19503)
                Instagram @superflo75

                S 1 Reply Last reply 11 Feb 2025, 04:44 Reply Quote 7
                • S Offline
                  Sportsfreund Bronze Member @SuperFlo75
                  last edited by 11 Feb 2025, 04:44

                  @SuperFlo75 Same here. Never had any problems like some users say. Yesterday load battery to 99%. After 7 hours sleep it losts no (0%) battery. Perfect work Suunto Team.

                  1 Reply Last reply Reply Quote 3
                  • J Offline
                    jsuarez Bronze Member @Brad_Olwin
                    last edited by 11 Feb 2025, 07:01

                    @Brad_Olwin said in Software Update 2.39.44 (2024 Q4 Hotfix + new pool swim algo):

                    @Niclas-Brundell The OHR issue was difficult to find. I wore my 9PP (the watch affected the most) for a day or two with new firmware release and had no issues. The other watches I tested for sleep tracking and exercise and all day OHR also had not issues. When reported on the forum, I again donned my 9PP and after 3d I had the OHR quit. I had the OHR quit randomly on the Race S as well but never on my Vertical. This happened right at the holidays in December. The field testers had at least 12 firmware variants to test prior to this release. They and I am sure internal testers worked hard to see if the OHR issue was fixed.

                    So, some issues simply don’t occur and require a combination that may not occur in testing. Believe me that many, many bugs are fixed prior to a release. I had zero syncing issues last year and if I remember that was only Android and may have been again an issue that only affected a few users.

                    You will miss out on a lot if you do not update the Vertical. I typically run field test firmware on the Vertical I purchased. Rarely do I have serious issues. I know you do not like the UI with different sizing, I and others do, that is a personal issue. I don’t see how it is any less usable.

                    Thank you for the insightful post and the testing time. To me it seems the December update was a bit too late and that’s why that problem was aggravated. My judgment about timing is based on the fact that Xmas skins were bundled and the update was too close to Xmas time.

                    Thankfully the most pressing issues have hopefully been corrected.

                    E 1 Reply Last reply 11 Feb 2025, 07:18 Reply Quote 1
                    • E Offline
                      Egika Platinum Member @jsuarez
                      last edited by 11 Feb 2025, 07:18

                      @jsuarez said in Software Update 2.39.44 (2024 Q4 Hotfix + new pool swim algo):

                      @Brad_Olwin said in Software Update 2.39.44 (2024 Q4 Hotfix + new pool swim algo):

                      @Niclas-Brundell The OHR issue was difficult to find. I wore my 9PP (the watch affected the most) for a day or two with new firmware release and had no issues. The other watches I tested for sleep tracking and exercise and all day OHR also had not issues. When reported on the forum, I again donned my 9PP and after 3d I had the OHR quit. I had the OHR quit randomly on the Race S as well but never on my Vertical. This happened right at the holidays in December. The field testers had at least 12 firmware variants to test prior to this release. They and I am sure internal testers worked hard to see if the OHR issue was fixed.

                      So, some issues simply don’t occur and require a combination that may not occur in testing. Believe me that many, many bugs are fixed prior to a release. I had zero syncing issues last year and if I remember that was only Android and may have been again an issue that only affected a few users.

                      You will miss out on a lot if you do not update the Vertical. I typically run field test firmware on the Vertical I purchased. Rarely do I have serious issues. I know you do not like the UI with different sizing, I and others do, that is a personal issue. I don’t see how it is any less usable.

                      Thank you for the insightful post and the testing time. To me it seems the December update was a bit too late and that’s why that problem was aggravated. My judgment about timing is based on the fact that Xmas skins were bundled and the update was too close to Xmas time.

                      Thankfully the most pressing issues have hopefully been corrected.

                      I share your view on the timing.
                      And I think that some people have learned from this, too 🙂

                      t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                      Race S All Black - Titanium Courtney
                      Run Lime

                      1 Reply Last reply Reply Quote 3
                      • J Offline
                        Joaquin Moderator
                        last edited by 11 Feb 2025, 08:21

                        Hi Guys
                        No excuses on our part, we understand all the frustration and bad experience and we will try to improve in the future, there are no excuses on our side…SORRY🤝

                        @Suunto Community Manager and Technical

                        S 1 Reply Last reply 11 Feb 2025, 08:22 Reply Quote 30
                        • S Offline
                          Sportsfreund Bronze Member @Joaquin
                          last edited by 11 Feb 2025, 08:22

                          @Joaquin I think this must be a problem on hardware. Why do only a few users have problem but the most not?

                          J 1 Reply Last reply 11 Feb 2025, 08:36 Reply Quote 1
                          • J Offline
                            Joaquin Moderator @Sportsfreund
                            last edited by 11 Feb 2025, 08:36

                            @Sportsfreund not hardware issue in all 😉

                            @Suunto Community Manager and Technical

                            H S 2 Replies Last reply 11 Feb 2025, 08:41 Reply Quote 0
                            • H Offline
                              Highlands @Joaquin
                              last edited by 11 Feb 2025, 08:41

                              @Joaquin Sorry for the off topic: it would be great if Suunto launched their own nylon straps.

                              I 1 Reply Last reply 11 Feb 2025, 10:01 Reply Quote 3
                              • T Offline
                                Tomas Fejfar Bronze Member
                                last edited by 11 Feb 2025, 09:38

                                I’d like to highlight another improvement: the weather sync now works perfectly approximately once per hour.

                                Finally, thank you.

                                B 1 Reply Last reply 11 Feb 2025, 09:58 Reply Quote 3
                                • B Offline
                                  Bastienhere Bronze Member @Tomas Fejfar
                                  last edited by 11 Feb 2025, 09:58

                                  @Tomas-Fejfar ooh i just noticed that now! Finally yes!

                                  1 Reply Last reply Reply Quote 0
                                  • I Offline
                                    isazi Moderator @Highlands
                                    last edited by 11 Feb 2025, 10:01

                                    @Highlands I bet that will happen at some point 😄

                                    Watch: Suunto Vertical Ti

                                    Blog: isazi's home

                                    M 1 Reply Last reply 11 Feb 2025, 10:07 Reply Quote 5
                                    • M Offline
                                      Maryn Silver Members @isazi
                                      last edited by 11 Feb 2025, 10:07

                                      @isazi new product is coming with nylon strap? 😉

                                      Suunto Vertical, Suunto Race, Edge 530, Vantage V, Suunto Wings, Polar H10&Verity Sense

                                      1 Reply Last reply Reply Quote 2
                                      • S Offline
                                        Sportsfreund Bronze Member @Joaquin
                                        last edited by 11 Feb 2025, 10:24

                                        @Joaquin How do you explain the differences between the watches? They all have the same hardware components as you said, but some just have software problems.

                                        D 1 Reply Last reply 11 Feb 2025, 10:29 Reply Quote 1
                                        • D Offline
                                          Dimitrios Kanellopoulos Community Manager @Sportsfreund
                                          last edited by 11 Feb 2025, 10:29

                                          @Sportsfreund not really all HW is the same. There are revisions etc

                                          Community Manager / Admin @Suunto
                                          Creator of Quantified-Self.io
                                          youtube.com/c/dimitrioskanellopoulos
                                          https://instagram.com/dimitrioskanellopoulos
                                          https://www.strava.com/athletes/7586105

                                          G 1 Reply Last reply 11 Feb 2025, 11:21 Reply Quote 9
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