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Wireless network not turning on

Scheduled Pinned Locked Moved Suunto Race S
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  • J Offline
    jakubedzior
    last edited by 28 Mar 2025, 09:19

    I’ve had my Suunto Race S for a few months now. I initially downloaded some maps to the watch and have been using them since. Today however, I’ve traveled abroad and wanted to download new areas. Unfortunately, I can’t turn on the wireless network on the watch. Both from the watch - it turns on, but when I go back a settings page and then forth to connectivity - it’s off again; and from the phone app as well - I go to offline maps page, then enable wireless network. It shows it as on but when I go back a page - it shows I should turn it on again. Hopefully you get the point. Restarting the watch doesn’t help. Help!

    M A A 3 Replies Last reply 28 Mar 2025, 19:03 Reply Quote 3
    • M Offline
      Mff73 @jakubedzior
      last edited by 28 Mar 2025, 19:03

      @jakubedzior
      Known and bug opened on suunto’s side

      Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
      Suunto Vertical all black
      Wife : S9PP
      SA: Always the latest beta :)
      Android 13, Galaxy S205G

      1 Reply Last reply Reply Quote 4
      • A Offline
        aiv4r @jakubedzior
        last edited by 29 Mar 2025, 09:12

        @jakubedzior had the same issue. Bit annoying but factory reset solved the issue and now it works.

        Suunto Race S (Titanium Canary)
        Suunto Vertical (Titanium Solar Forest)

        M 1 Reply Last reply 29 Mar 2025, 10:11 Reply Quote 2
        • M Offline
          Mff73 @aiv4r
          last edited by 29 Mar 2025, 10:11

          @aiv4r said in Wireless network not turning on:

          @jakubedzior had the same issue. Bit annoying but factory reset solved the issue and now it works.

          really ? thanks for the info

          Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
          Suunto Vertical all black
          Wife : S9PP
          SA: Always the latest beta :)
          Android 13, Galaxy S205G

          1 Reply Last reply Reply Quote 0
          • S Offline
            sorinus
            last edited by 2 Apr 2025, 10:25

            I have the same on my Vertical. As far as I can tell I can’t install maps until it’s fixed? If so, do I have to wait until next Firmware update? I hope not, because next week I have a race in another country and I rely on having the map installed.

            Suunto Vertical Ti

            G 1 Reply Last reply 2 Apr 2025, 13:17 Reply Quote 3
            • G Offline
              gerasimos Bronze Member @sorinus
              last edited by 2 Apr 2025, 13:17

              @sorinus i think you can download maps try it only if re enter in the screen closing the WiFi

              Suunto Vertical Ti
              Suunto S9 gen1
              Suunto Ambit3 peak

              C 1 Reply Last reply 7 Apr 2025, 05:51 Reply Quote 0
              • C Offline
                cenkturkinan @gerasimos
                last edited by 7 Apr 2025, 05:51

                @gerasimos no, I don’t think it works. It doesn’t allow me to add a new wifi network on the app.

                I 1 Reply Last reply 16 Apr 2025, 19:19 Reply Quote 2
                • I Offline
                  Isabelle Licoine @cenkturkinan
                  last edited by 16 Apr 2025, 19:19

                  @cenkturkinan
                  Hello, same problem with a Suunto Race S just bought a few days ago. I stopped and also reinitialized the watch with factory settings, disabled/enabled all parameters related to connectivity and I can’t connect Wifi on the watch. Firmware version is 2.40.38

                  Who can help? Thanks a million, feeling very frustrated tonight to not be able to upload maps on my beautiful new watch

                  S C 2 Replies Last reply 17 Apr 2025, 05:11 Reply Quote 1
                  • S Online
                    suzzlo Moderator @Isabelle Licoine
                    last edited by 17 Apr 2025, 05:11

                    @Isabelle-Licoine what is exactly the issue?

                    For me, the issue was that the watch was not activating the WiFi in the watch. For this factory reset solved the issue.

                    If the issue is that, watch can activate WiFi, but cannot find any network, check WiFi type (as it’s being explained)

                    BR
                    Ion

                    Suunto: Race, S9Peak, Spartan Sport Wrist
                    Garmin: FR745, Edge 530
                    SA topics:

                    • Guides - https://forum.suunto.com/tags/guides
                    S I 2 Replies Last reply 17 Apr 2025, 06:14 Reply Quote 1
                    • S Offline
                      sorinus @suzzlo
                      last edited by 17 Apr 2025, 06:14

                      @suzzlo said in Wireless network not turning on:

                      For me, the issue was that the watch was not activating the WiFi in the watch. For this factory reset solved the issue.

                      A factory reset just to be able to toggle a yes/no button? Not acceptable. I hope it’ll be fixed by next update.

                      Suunto Vertical Ti

                      1 Reply Last reply Reply Quote 1
                      • F Offline
                        fedequei
                        last edited by 17 Apr 2025, 06:59

                        Hello! i have the same problem on my suunto vertical…wifi remains off…

                        photo_2025-04-17_08-58-19.jpg

                        1 Reply Last reply Reply Quote 1
                        • G Offline
                          Greggory Manual
                          last edited by Greggory Manual 5 Mar 2025, 06:51 17 Apr 2025, 14:28

                          I’m facing the exact same issue with my Suunto Race S after traveling abroad. Wireless network toggles off immediately, and restarting hasn’t helped. Frustrating, as I need maps for an upcoming Greggs Menu food shoot in UK. Several locations of Greggs and covering several menu items.

                          1 Reply Last reply Reply Quote 1
                          • I Offline
                            Isabelle Licoine @suzzlo
                            last edited by 17 Apr 2025, 14:38

                            @suzzlo
                            Hello, thanks for your reply.
                            WIFI is 2,4GHz (and not 5 GHz which is not supported by the watch), Wifi is activated on the watch as well as Discovery mode, plane mode is off… I tried many times, and it still does not work.
                            Any idea?
                            Thanks a lot, cheers

                            I M 2 Replies Last reply 17 Apr 2025, 15:40 Reply Quote 0
                            • I Offline
                              Isabelle Licoine @Isabelle Licoine
                              last edited by 17 Apr 2025, 15:40

                              @Isabelle-Licoine
                              I finally rebooted the wifi box and it works now… what a pain!

                              1 Reply Last reply Reply Quote 0
                              • M Offline
                                Mff73 @Isabelle Licoine
                                last edited by 17 Apr 2025, 16:24

                                @Isabelle-Licoine
                                if you are lucky to have wifi enabled on the watch, then the rest of the config is done in the app on your phone.
                                some tips about the name of the SSID, without special characters, same for password.

                                Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                Suunto Vertical all black
                                Wife : S9PP
                                SA: Always the latest beta :)
                                Android 13, Galaxy S205G

                                C 1 Reply Last reply 19 Apr 2025, 18:29 Reply Quote 0
                                • C Offline
                                  cenkturkinan @Mff73
                                  last edited by 19 Apr 2025, 18:29

                                  @Mff73 I have reset the watch and it now works with the latest SW.

                                  1 Reply Last reply Reply Quote 0
                                  • C Offline
                                    cenkturkinan @Isabelle Licoine
                                    last edited by 19 Apr 2025, 18:31

                                    @Isabelle-Licoine Yes, I have done a reset on the watch and I am able to add network from mobile app and download maps again with the latest SW. Thank you.

                                    1 Reply Last reply Reply Quote 0
                                    • F Offline
                                      fedequei
                                      last edited by 24 Apr 2025, 06:50

                                      Still no solution proposed for this issue other than a hard reset? I believe it would be appropriate to release a software update as soon as possible

                                      TieutieuT 1 Reply Last reply 24 Apr 2025, 07:16 Reply Quote 2
                                      • TieutieuT Offline
                                        Tieutieu Platinum Member @fedequei
                                        last edited by 24 Apr 2025, 07:16

                                        @fedequei have you tried to forget previous networks (if you had some already) in SA. Then disconnect connection in you watch, forget BT connection in your phone. Uninstall app. restart phone. reinstall app. Reconnect phone with watch ? and try again to add network ?
                                        This may worth to be tested and will not need to reset your watch.

                                        Suunto’s devices at home :
                                        Vertical titanium solar
                                        Suunto Race S
                                        S9pp titanium sand
                                        Suunto Wing
                                        S9B titanium Ambassador edition, A3P, X6

                                        1 Reply Last reply Reply Quote 0
                                        • F Offline
                                          fedequei
                                          last edited by 28 days ago

                                          I’ve tried all the suggested solutions, but nothing changes. Is there a future release date for the software update? I need to download new maps and I’ve been stuck for over a month

                                          МихаилМ 1 Reply Last reply 15 days ago Reply Quote 2
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