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Wireless network not turning on

Scheduled Pinned Locked Moved Suunto Race S
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  • T Offline
    Tieutieu Platinum Member @fedequei
    last edited by 24 Apr 2025, 07:16

    @fedequei have you tried to forget previous networks (if you had some already) in SA. Then disconnect connection in you watch, forget BT connection in your phone. Uninstall app. restart phone. reinstall app. Reconnect phone with watch ? and try again to add network ?
    This may worth to be tested and will not need to reset your watch.

    Suunto’s devices at home :
    Vertical titanium solar
    Suunto Race S
    S9pp titanium sand
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    S9B titanium Ambassador edition, A3P, X6

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    • F Offline
      fedequei
      last edited by 5 May 2025, 05:45

      I’ve tried all the suggested solutions, but nothing changes. Is there a future release date for the software update? I need to download new maps and I’ve been stuck for over a month

      М 1 Reply Last reply 17 May 2025, 18:44 Reply Quote 2
      • М Offline
        Михаил @fedequei
        last edited by 17 May 2025, 18:44

        @fedequei The only thing that helped to restore the connection was resetting the watch settings (nonsense). The watch was able to access the Internet (I can see it in the router settings). But the maps still won’t download. I’ve already tried everything. Both resetting and rolling back to the previous version in the watch. Support doesn’t respond. I’m shocked by such a service

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        • A Offline
          andrewjknox Bronze Member @jakubedzior
          last edited by 21 May 2025, 12:32

          @jakubedzior I had an issue where I couldn’t download maps for the local area while I’m abroad.

          Turns out the reason was likely the hotel WiFi network has a manual authentication button to hit on a website before it lets you use the internet. The UI says it connected but there’s no indication that it can actually use the connection.

          Went to a coffee shop with my charger and connected to their WiFi and I could download the map!

          I should have realised but I’ve already factory reset my watch in the meantime 🤦

          Watch: Suunto Race S, Garmin Fenix 7X + Coros Pace 3
          Phone: iPhone 13 Pro
          Footpod: Stryd
          HR: Coros HRM + Polar H10
          Sleep: Oura ring 2

          S 1 Reply Last reply 21 May 2025, 12:55 Reply Quote 2
          • S Offline
            Stefano M64 Silver Members @andrewjknox
            last edited by 21 May 2025, 12:55

            @andrewjknox said in Wireless network not turning on:

            Turns out the reason was likely the hotel WiFi network has a manual authentication button to hit on a website before it lets you use the internet. The UI says it connected but there’s no indication that it can actually use the connection.

            an easy workaround is to connect to the wifi with your smartphone, then use it as an hotspot

            Suunto Vector . Vector HR . Core . Race & Race S

            E A 2 Replies Last reply 21 May 2025, 14:09 Reply Quote 0
            • E Offline
              Egika Platinum Member @Stefano M64
              last edited by 21 May 2025, 14:09

              @Stefano-M64 I don’t think that phones can replicate Wifi like an access point.
              When you enable Wifi tethering, your phone will use cellular data.
              Gut this is still a good way to download maps if it is not possible to use other Wifi.

              t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
              Race S All Black - Titanium Courtney
              Run Lime

              S M M 3 Replies Last reply 21 May 2025, 17:18 Reply Quote 1
              • S Offline
                Stefano M64 Silver Members @Egika
                last edited by 21 May 2025, 17:18

                @Egika Yes, you are right! It (obviously) uses the mobile data, since the smartphone cannot handle both WiFi and hotspot at the same time…

                Suunto Vector . Vector HR . Core . Race & Race S

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                • M Offline
                  Mff73 @Egika
                  last edited by 21 May 2025, 18:25

                  @Egika
                  I am pretty sure it is well working. I just tested, deactivate mobile data, just activate WiFi + mobile hotspot, and my SV is connected to this hotspot.

                  Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                  Suunto Vertical all black
                  Wife : S9PP
                  SA: Always the latest beta :)
                  Android 13, Galaxy S205G

                  1 Reply Last reply Reply Quote 1
                  • M Offline
                    maszop Bronze Member @Egika
                    last edited by 21 May 2025, 21:20

                    @Egika It depends on the phone (or more precisely, the WiFi module). One of my phones doesn’t allow this, but the other one has no problem with it. It uses WiFi and acts as a hotspot for other devices at the same time. Of course, with mobile internet turned off.

                    1 Reply Last reply Reply Quote 2
                    • S Offline
                      Stefano M64 Silver Members
                      last edited by Stefano M64 22 May 2025, 06:28

                      my Sony Xperia 10 III doesn’t, as I turn ON the hotspot the WiFi connection interrupts, I must’ve remembered someone else doing that

                      Suunto Vector . Vector HR . Core . Race & Race S

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                      • A Offline
                        andrewjknox Bronze Member @Stefano M64
                        last edited by 22 May 2025, 08:49

                        @Stefano-M64 That mobile phone hotspot technique didn’t work when I tried at the time by the way.

                        Shame I didn’t try the coffee shop WiFi before I did the factory reset and then I’d know for sure!

                        Watch: Suunto Race S, Garmin Fenix 7X + Coros Pace 3
                        Phone: iPhone 13 Pro
                        Footpod: Stryd
                        HR: Coros HRM + Polar H10
                        Sleep: Oura ring 2

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                        • J Offline
                          jakubedzior
                          last edited by 28 May 2025, 06:02

                          Factory reset worked for me

                          1 Reply Last reply Reply Quote 0
                          • Z Offline
                            zucchero
                            last edited by 9 days ago

                            I did a factory reset on my Race S, restarted the Suunto APP and restarted even the mobile phone, but I have the issue that the App is not remembering my Wifi and the map download cannot start.
                            The Wifi I have connected uses 2,4 GHz, but for the watch it does not exist anymore. This is really annoying. The Software is 2.43.12.

                            What’s wrong?

                            IMG_7830.PNG

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