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Share your experience with the Suunto app here!

Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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  • M Offline
    Marius Jacobsen Eggerud Silver Members
    last edited by Marius Jacobsen Eggerud 4 Sept 2018, 17:34 9 Apr 2018, 17:34

    Latest version of the app is a huge step in the wrong direction. Connection is lost, at least that it was the app says, but workouts are still synced.(after a while and turning off/on blutooth a couple of tiumes, force closing app) I hope that things basic functionality will be fixed very soon!
    Likes in the app still disappear when scrolling.

    Phone: Samsung Galaxy S8.

    Suunto Ambit 3
    Suunto Spartan Ultra
    Suunto Race Ti

    1 Reply Last reply Reply Quote 1
    • H Offline
      Holger Watzl
      last edited by 10 Apr 2018, 08:39

      Hi, update yesterday to 3.27 and now I always get the “terms and conditions“ page. Unable to accept it, page always return 😕 Any ideas ? Reboot phone and new login done

      D N 2 Replies Last reply 10 Apr 2018, 08:42 Reply Quote 2
      • D Online
        Dimitrios Kanellopoulos Community Manager @Holger Watzl
        last edited by 10 Apr 2018, 08:42

        @holger-watzl said in Share your experience with the Suunto app here!:

        Hi, update yesterday to 3.27 and now I always get the “terms and conditions“ page. Unable to accept it, page always return 😕 Any ideas ? Reboot phone and new login done

        We have detected this issue and is under fix

        Community Manager / Admin @Suunto
        Creator of Quantified-Self.io
        youtube.com/c/dimitrioskanellopoulos
        https://instagram.com/dimitrioskanellopoulos
        https://www.strava.com/athletes/7586105

        1 Reply Last reply Reply Quote 0
        • N Offline
          NicolasP @Holger Watzl
          last edited by 10 Apr 2018, 13:52

          @holger-watzl in my case I did close the app and reopened it successfully.
          Maybe try few attempts to get in the app.
          Good luck ☺

          SST

          1 Reply Last reply Reply Quote 0
          • C Online
            cosme.costa
            last edited by cosme.costa 4 Oct 2018, 15:53 10 Apr 2018, 15:48

            Hi,

            This is Cosme I entered in the beta program last Friday. My watch is a Spartan Ultra and I usually run between 20/30 km per week plus some MTB (here I do not use the Suunto I use a SIGMA gps, with both devices I upload the moves/exercices to Strava). I use Android 8.1 in my mobile phone where I have installed Movescount and Suunto app (if not possible I would have opted out of the beta program).

            Here my opinions and views with the version 3.27 of the Suunto app:

            1. The app is quite nice regarding the UI. Big step forward from Movescount. Nice way of showing the info.
            2. I do not like much the “Facebook integration”, I don’t use Facebook and in my opinion is too much present. I’m not against its presence but should be more hidden.
            3. The battery drain of the app in Android is not admissible. This needs an urgent fix.
            4. There is a sync error when arrives the GPS optimization.
            5. When the app is synchronizing there is no indication in the watch. When Movescount syncs yo can see an animation in the watch but with the Suunto app this animation is missing. Please add it.
            6. Strava integration needs to be added as soon as possible, then a lot of us will only use the Suunto app.

            I also have some questions and concerns of where the moves are stored and how the app works (I’ve read some info in the forum but it isn’t clear to me yet).

            I have installed the app twice, first time last Friday and I uninstalled it after some hours. Yesterday I reinstalled it again with Movescount. Movescount got all the moves from the server which is great, I’m not afraid of losing my moves because I know that my moves are in Suunto servers. But when I synced the Suunto app it got all the moves from the watch not from any Suunto server. I understant that the moves will be stored in some cloud or server but now is not working? I’m right? There will be any web application? Will the moves be upload from the Suunto app to web Movescount?

            Can any body explain how this will work?

            Will we be able to modify some parameters of the watch through the Suunto app as we are able now with Movescount? Or because the sync is failing I do not see the options? Now if I modify some watch sports modes in the web Movescount I can be sync them to the watch throught the Movescount app, without cable (or at least It happened with the Ambit3 Vertical that I had), will be the same with the new Suunto app?

            I see a lot of potential but I do not see or have read which is the objective of the new Suunto app (a part from the much needed renovation of UI of Movescount). I mean, more than a beta it looks like an alpha version. To be a beta version all the Movescount features should be in the app and there are too many missing and even more questions of which will be the final status of the app. I see the changelog of the different versions and I do not see too much features added, more bug fixes that other things.

            I hope all this things will be solved, I have total trust on the Suunto team, because if not I do not see any reason to swap from Movescount to the Suunto app (a part from the nice UI)

            Anyway I’m very happy to test the app and help to improve it.

            1 Reply Last reply Reply Quote 1
            • T Offline
              Tomas Slotik @Matt_from_Suunto
              last edited by 25 Apr 2018, 09:53

              @matt_from_suunto hi

              I am just about to be more familiar with app. But for me there is missing any possibility to manage app notofications as we can do via movescout app. For example i want to have incoming calls and that is all. Dont need have others…

              Thankx

              A 1 Reply Last reply 25 Apr 2018, 10:42 Reply Quote 1
              • A Offline
                Alberto Yoldi @Tomas Slotik
                last edited by 25 Apr 2018, 10:42

                @tomas-slotik Welcome! This issue is known and was already reported (see the thread below), lets hope they fix it soon!

                https://forum.suunto.com/topic/277/android-granular-control-on-android-to-watch-notifications

                T 1 Reply Last reply 25 Apr 2018, 11:05 Reply Quote 2
                • T Offline
                  Tomas Slotik @Alberto Yoldi
                  last edited by 25 Apr 2018, 11:05

                  @alberto-yoldi thankx mate

                  D 1 Reply Last reply 25 Apr 2018, 11:11 Reply Quote 1
                  • D Online
                    Dimitrios Kanellopoulos Community Manager @Tomas Slotik
                    last edited by 25 Apr 2018, 11:11

                    @tomas-slotik Welcome welcome!

                    Community Manager / Admin @Suunto
                    Creator of Quantified-Self.io
                    youtube.com/c/dimitrioskanellopoulos
                    https://instagram.com/dimitrioskanellopoulos
                    https://www.strava.com/athletes/7586105

                    1 Reply Last reply Reply Quote 0
                    • T Offline
                      Toshio Omura
                      last edited by 25 Apr 2018, 13:24

                      Good Morning!
                      I really liked the idea of the new app. I already have a lot of progress compared to “Movescount” just because I can see the partial speeds in the appp itself.
                      But there are some problems that still persist in it:
                      1º - Training intervals - it is not possible to visualize “by interval” of the trainings. something very important to analyze later.
                      2nd - migration of records - allow to bring of the “Movescount” the activities with all the data And photos. Because many use the app as a “history” of all activities. Something many do not want to lose.
                      I hope I have contributed in some way.

                      thx!

                      A D 2 Replies Last reply 25 Apr 2018, 13:34 Reply Quote 3
                      • A Offline
                        Alberto Yoldi @Toshio Omura
                        last edited by 25 Apr 2018, 13:34

                        @toshio-omura Yeah, the interval topic is a very popular requirement here. I cross my fingers 😉

                        T 1 Reply Last reply 25 Apr 2018, 17:08 Reply Quote 1
                        • D Online
                          Dimitrios Kanellopoulos Community Manager @Toshio Omura
                          last edited by Dimitrios Kanellopoulos 25 Apr 2018, 13:45

                          @toshio-omura Welcome and yes you have contributed! 🙏

                          Community Manager / Admin @Suunto
                          Creator of Quantified-Self.io
                          youtube.com/c/dimitrioskanellopoulos
                          https://instagram.com/dimitrioskanellopoulos
                          https://www.strava.com/athletes/7586105

                          1 Reply Last reply Reply Quote 1
                          • T Offline
                            Toshio Omura @Alberto Yoldi
                            last edited by 25 Apr 2018, 17:08

                            @alberto-yoldi Laps should also be considered! Suunto Help! haha

                            1 Reply Last reply Reply Quote 2
                            • Markus EisenM Offline
                              Markus Eisen
                              last edited by Markus Eisen 28 Apr 2018, 06:36

                              Hi, did my first workouts with the SF3 - so heart rate sensor is useless on wrist - u HAVE to but it 1-2 fingers above your wrist which is imho very uncomfortable - but then it works - better wrist based heart rate would be cool , others also deliver this - and this is Valancell ! cmon ! 🙂

                              so one regarding app and watch:
                              Trainig : Watch says - 11 missing Target of 1 hour a week and app says +19. Which one is correct now ? sync issue ?

                              EDIT - no Issue here - synced now …

                              but the Optical Sensor on wrist is usesless 😞

                              D 1 Reply Last reply 28 Apr 2018, 06:53 Reply Quote 0
                              • D Online
                                Dimitrios Kanellopoulos Community Manager @Markus Eisen
                                last edited by 28 Apr 2018, 06:53

                                @markus-eisen are you sure. The results from a lot of tests over a lot of months where great. Perhaps more tight or less tight ?

                                Cc @Joaquin @TheRunningDaddy

                                Community Manager / Admin @Suunto
                                Creator of Quantified-Self.io
                                youtube.com/c/dimitrioskanellopoulos
                                https://instagram.com/dimitrioskanellopoulos
                                https://www.strava.com/athletes/7586105

                                Markus EisenM 1 Reply Last reply 28 Apr 2018, 07:02 Reply Quote 0
                                • Markus EisenM Offline
                                  Markus Eisen @Dimitrios Kanellopoulos
                                  last edited by 28 Apr 2018, 07:02

                                  @dimitrios-kanellopoulos Hi i did a workout over 35 Minutes now - Cycling. Wore it like i would wear it everyday and it gave me readings 45-80 from normal wrist, tightened it up a bit and losened it also a bit - also no correct readings 😞 after that i stopped and moved it up my wrist one finger and from there on it seemed to work fine - but other brands (like the fitbit ionic) give better readings here without adjusting the watch upward - 0_1524898855662_f954a6b0-860a-41a3-9a5f-de88c1931f95-grafik.png you can see it in the image here where i moved it up the arm after that it worked fine.

                                  One other thing: i have one of those in between wrist sizes 😄 where one notch loser is a bit to lose (imho) or one notch tighter is a bit too tight and leaves marks - how should it be worn ? during day and workout ?

                                  Thanks in advance 🙂

                                  D 1 Reply Last reply 28 Apr 2018, 07:06 Reply Quote 1
                                  • D Online
                                    Dimitrios Kanellopoulos Community Manager @Markus Eisen
                                    last edited by 28 Apr 2018, 07:06

                                    @markus-eisen on it guys. That’s why i mentioned a few people that I know they have tested the devices.

                                    Let me mention one more

                                    Cc @siravanzanten

                                    Community Manager / Admin @Suunto
                                    Creator of Quantified-Self.io
                                    youtube.com/c/dimitrioskanellopoulos
                                    https://instagram.com/dimitrioskanellopoulos
                                    https://www.strava.com/athletes/7586105

                                    Markus EisenM 1 Reply Last reply 28 Apr 2018, 07:41 Reply Quote 1
                                    • Markus EisenM Offline
                                      Markus Eisen @Dimitrios Kanellopoulos
                                      last edited by 28 Apr 2018, 07:41

                                      @dimitrios-kanellopoulos something on the in between size here ? what is better ? one notch tighter ? slightly too tight ? or one notch loser ? slightly too lose ?

                                      D 1 Reply Last reply 28 Apr 2018, 07:44 Reply Quote 0
                                      • D Online
                                        Dimitrios Kanellopoulos Community Manager @Markus Eisen
                                        last edited by 28 Apr 2018, 07:44

                                        @markus-eisen perhaps an example of my tests but I did spent some time to manage this.

                                        This is Belt vs 2 OHR from SSU (BELT) , S3F and SSWHR

                                        0_1524901443978_31265216_10156902451473881_5036445553718722560_o.jpg

                                        Community Manager / Admin @Suunto
                                        Creator of Quantified-Self.io
                                        youtube.com/c/dimitrioskanellopoulos
                                        https://instagram.com/dimitrioskanellopoulos
                                        https://www.strava.com/athletes/7586105

                                        Markus EisenM 1 Reply Last reply 28 Apr 2018, 07:48 Reply Quote 0
                                        • Markus EisenM Offline
                                          Markus Eisen @Dimitrios Kanellopoulos
                                          last edited by 28 Apr 2018, 07:48

                                          @dimitrios-kanellopoulos said in Share your experience with the Suunto app here!:

                                          Belt vs 2 OHR from SSU (BELT) , S3F and SSWHR

                                          how did you manage this ? 🙂

                                          D 1 Reply Last reply 28 Apr 2018, 07:52 Reply Quote 0
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